Basic Info

Amin Amin

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at Egyvision(Media Company)

Experience Details

Team Leader

Marketing/PR/Advertising

Manager

•Supporting the marketing department by contributing the finicality of the department.
•Reporting all related figures to my top management.
•Preparing reports for top management attention.
•Preparing all sales report in different formats.
•Conducting weekly team meetings to assess work flow & recur obstacles.
•Conducting monthly top magnet meetings to decide targets & team kips.
•Conducting internal / external meetings to deliver support upon request.


Company Details

Egyvision(Media Company)

Cairo, Egypt

101-500 employees

Marketing and Advertising, Media Production , Marketing and Advertising

N/A

Mar 2015 to present (1 year 9 months)
Supervisor Representative at Ali bin Ali

Experience Details

Supervisor Representative

Customer Service/Support, Sales/Retail

Manager

•Completing production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
•Marinating quality service by establishing and enforcing organization standards.
•Ordering client requests occasionally with the follow up with the supplier and the upper management.
•Organizing and distribute staff schedules.
•Sending Daily Report to sales, KPI and Month to Date report.
•Handling customer questions, complaints, and issue


Company Details

Ali bin Ali (multinational)

Doha, Qatar

N/A

Retail, Airlines/Aviation

N/A

Feb 2014 to Jan 2015 (11 months)
Senior Sales Representative at Senior Sales Representative

Experience Details

Senior Sales Representative

Customer Service/Support

Experienced (Non-Manager)

•Greeting customers in a friendly and courteous way .
•Serving customers efficiently and courteous to ensure the provision of the highest
standards of the customer services.
•Helping the customers to try on clothes providing advice on fit style, fashion and color if required.
•Maintaining knowledge of current sales and promotions polices regarding payment and exchanges and security practices.
•Selecting & helping customers in locating merchandise in order to meet their need and desires.


Company Details

Senior Sales Representative (multinational)

Dubai, United Arab Emirates

N/A

Retail

N/A

Jul 2013 to Jan 2014 (6 months)
Sales / Ticketing Agent at Emirates Airlines / Dnata

Experience Details

Sales / Ticketing Agent

Customer Service/Support

Entry Level

•Handling customer from a national customer base .
•Providing detailed information on services and products to customers .
•Making appropriate storage recommendations based on customer requirements .
•Entering accurate and complete customer information into system .
•Processing bookings and orders within time frames .
•Researching and resolving service, product and billing issues.
•Maintaining updated records of all customer interactions .
•Monitoring and contacting customers for booking renewals .
•Producing weekly call reports for management.
•Achieving and exceeding key performance indicators in all areas.



Company Details

Emirates Airlines / Dnata

Dubai, United Arab Emirates

N/A

Travel and Tourism

N/A

Apr 2012 to Jul 2013 (1 year 3 months)
Front Office Agent at Hilton

Experience Details

Front Office Agent

Customer Service/Support

Entry Level

•Handling guest check in and checkouts professionally and in a welcoming and specialized manner.
•Welcoming & registering guests and offer them services and room rates.
•Making changes and confirming reservations by means of the Lodging Management Systems.
•Keeping records of room availability and guests’ accounts.
•Maintaining the hotel’s high standard of service and hospitality.
•Providing the maximum quality of service to the guests.
•Verifying that all updated reports have been run.
•Date stamped, arranged, and tracked incomingmail.


Company Details

Hilton (multinational)

ras aL kHAIMAH, United Arab Emirates

501-1000 employees

Travel and Tourism

N/A

Feb 2011 to Mar 2012 (1 year 0 month)

Achievements


Support the marketing department by carrying out the daily tasks to keep the department functioning and facilitate duties.
• Pay visits to customers / external agencies for support if neede.
• Good handling and preparations of sales status reports in MS office, word ,Excel etc….
• Monthly meeting with top management to decide targets and team productivity.
• Weekly meeting with team members to check work flow and resolve obstacles.
• Daily monitor team members.
•Reports problems to top management for support.
•Reporting all related figures with any project in hand to top management.



Education

Bachelor's Degree in Hospitality

Education Details

Bachelor's Degree

Hospitality

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

schara school

Egypt

2009

A / Excellent / 85 -100%

N/A

schara school
2009

Certifications

front disk
Mar 2012

Certificate details

front disk

Mar 2012

N/A

N/A

N/A

Hilton Hotel

As a good employee for helping the customers

Training and Courses

Training/Course Details

customer service

Nov 2014

exdiea company

*How to deal with customers *approaches the customer *convince and know the customer needs *team work *make sure that the information that you it to the customer clear to them

Training/Course Details

Time Management

Jun 2010

Hiltion Hotel

How to mange my time and do more than one task in the same time

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesAli Bin AliArabicAviationBusiness DevelopmentCustomer ServiceCustomer-orientedDecorEnglishFashionFront DiskFront Office AgentGood HnadlingHiltonHospitalityLeaderMarketingMarketing And AdvertisingMediaMedia ProductionMicrosoft ExcelMicrosoft PowerPointOrganizerReadingRetailSalesSales / Ticketing AgentSales And Up SellingSenior Sales RepresentativeSupervisor RepresentativeSupportSupportiveSwimTeam LeaderTeam PlayerTeam WorkTime ManagementTravel And TourismTravelingWolrdWork Under Stress

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

wolrd

wolrd

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

3-5 years

Sales and up selling

Sales and up selling

: Expert

: Extreme - I love it!

:

3-5 years

Team work

Team work

: Expert

: Extreme - I love it!

:

3-5 years

Good Hnadling

Good Hnadling

: Expert

: Extreme - I love it!

:

5-7 years

work under stress

work under stress

: Advanced

: High

:

3-5 years

Key Skills

Leader, Customer-oriented, Organizer, Team Player, Supportive

Online Presence

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