Basic Info

John Jacob

7 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support - Help desk engineering at Hesni Textiles Group

Experience Details

Technical support - Help desk engineering

IT/Software Development

Experienced (Non-Manager)

*A well-presented, well-mannered and articulate helpdesk support professional with extensive experience
of performing diagnostics and resolving customers.
*Technical problems via telephone e-mail and one to one.
*Having a proven track record of successfully finding the root causes of problems, resolving them or
Forwarding suggestions for improvements.
*A problem solver who enjoys a challenge and can work well under pressure and who possesses strong
customer Service skills, good communication skills and attention to detail.
*Looking for a company, which will challenge my problem solving skills and allow me to continue to develop
my knowledge and potential.

Provide software, hardware, client/server and networking technical support.
-Technical Troubleshooting Hardware Configurations Offshore Team Collaboration.
-Software Installs LAN Connectivity Problem Diagnosis.
-Phone & Online Support Client/Server Models Preventive Maintenance.
-User Training/Support Customer Service Complaint Handling.
-Technology:

Software MS Office (any version) – VMware applications – anti-virus programs (client/server) – DVR System

Browsers: Chrome – Safari – Firefox – MS Edge – Opera

Hardware: PCs – laptops – telephony systems – printers – scanners – routers – modems

Networking: LAN & VPN/remote connectivity; TCP/IP

Platforms: MS Windows(any version) – MS Server (2003) – Mac OS(any version) – Linux (Ubuntu) - mobile platforms


Company Details

Hesni Textiles Group

10th of ramadan city, Egypt

More than 1000 employees

Textile and Clothing

http://hesnitextiles.com/

Oct 2016 to present (9 months)
Technical support - Help desk engineering at Arabian Group

Experience Details

Technical support - Help desk engineering

IT/Software Development

Experienced (Non-Manager)

Provide software, hardware, client/server and networking technical support.
-Technical Troubleshooting Hardware Configurations Offshore Team Collaboration.
-Software Installs LAN Connectivity Problem Diagnosis.
-Phone & Online Support Client/Server Models Preventive Maintenance.
-User Training/Support Customer Service Complaint Handling.
-Technology:

Software MS Office (any version) – VMware applications – anti-virus programs (client/server) – DVR System

Browsers: Chrome – Safari – Firefox – MS Edge – Opera

Hardware: PCs – laptops – telephony systems – printers – scanners – routers – modems

Networking: LAN & VPN/remote connectivity; TCP/IP

Platforms: MS Windows(any version) – MS Server (2003) – Mac OS(any version) – Linux (Ubuntu) - mobile platforms


Company Details

Arabian Group

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Mar 2015 to Apr 2016 (1 year 1 month)
Technical support - Help desk engineering at Levelcollection

Experience Details

Technical support - Help desk engineering

IT/Software Development

Experienced (Non-Manager)

Provide software, hardware, client/server and networking technical support.
-Technical Troubleshooting Hardware Configurations Offshore Team Collaboration.
-Software Installs LAN Connectivity Problem Diagnosis.
-Phone & Online Support Client/Server Models Preventive Maintenance.
-User Training/Support Customer Service Complaint Handling.
-Technology:

Software MS Office (any version) – VMware applications – anti-virus programs (client/server) – DVR System

Browsers: Chrome – Safari – Firefox – MS Edge – Opera

Hardware: PCs – laptops – telephony systems – printers – scanners – routers – modems

Networking: LAN & VPN/remote connectivity; TCP/IP

Platforms: MS Windows(any version) – MS Server (2003) – Mac OS(any version) – Linux (Ubuntu) - mobile platforms


Company Details

Levelcollection

Cairo, Egypt

101-500 employees

Textile and Clothing

N/A

Jan 2014 to Mar 2015 (1 year 2 months)
Technical support - Help desk engineering at Almustaqbal alssaeid shcool

Experience Details

Technical support - Help desk engineering

IT/Software Development

Experienced (Non-Manager)

Provide software, hardware, client/server and networking technical support.
-Technical Troubleshooting Hardware Configurations Offshore Team Collaboration.
-Software Installs LAN Connectivity Problem Diagnosis.
-Phone & Online Support Client/Server Models Preventive Maintenance.
-User Training/Support Customer Service Complaint Handling.
-Technology:

Software MS Office (any version) – VMware applications – anti-virus programs (client/server) – DVR System

Browsers: Chrome – Safari – Firefox – MS Edge – Opera

Hardware: PCs – laptops – telephony systems – printers – scanners – routers – modems

Networking: LAN & VPN/remote connectivity; TCP/IP

Platforms: MS Windows(any version) – MS Server (2003) – Mac OS(any version) – Linux (Ubuntu) - mobile platforms


Company Details

Almustaqbal alssaeid shcool

Cairo, Egypt

101-500 employees

Education

N/A

Sep 2009 to Jan 2014 (4 years 4 months)
Technical support - Help desk engineering at Arabic Services

Experience Details

Technical support - Help desk engineering

IT/Software Development

Experienced (Non-Manager)

Maintenance and installation of computers and providing security services between the consumer and the insurance companies such as (metra and gamma).


Company Details

Arabic Services

Cairo, Egypt

N/A

Computer Hardware, Information Technology Services

N/A

May 2009 to Oct 2009 (5 months)

Education

Management information systems in Management information systems

Education Details

Management information systems

Management information systems

Abbasid Institute for GBM and Commercial Sciences, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Abbasid Institute for GBM and Commercial Sciences
2012 - 2016
High School - Other

High School Details

Other

Holds a diploma in Electrical Technician

Egypt

2012

B / Very Good / 75 - 85%

N/A

Holds a diploma in Electrical Technician
2012

Training and Courses

Training/Course Details

Comp TIA A+

Oct 2009

Self study

N/A

Training/Course Details

Comp TIA Network+

Nov 2009

Self study

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCommunicatorComp TIA A+Comp TIA Network+Computer HardwareEducationEnglishITInformation Technology (IT)Information Technology ServicesMac OSMaintenance Software&hardware;Management Information SystemsMicrosoft OfficeMicrosoft ServerMicrosoft WindowsNetworksOrganizerProperty ManagementReal EstateSocialSoftware DevelopmentSupportiveTeam PlayerTechnical Support - Help Desk EngineeringTextile And ClothingVMWare

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

5-7 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

3-5 years

Mac OS

Mac OS

: Intermediate

: High

:

1-3 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft server

Microsoft server

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Networks

Networks

: Intermediate

: High

:

3-5 years

Maintenance software&hardware;

Maintenance software&hardware;

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Organizer, Social, Team Player, Supportive

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