Karim Maged

Work Experience

Sep 2016 - Present -8 yrs, 10 months

Egypt , Cairo

Job Details:Plan infrastructure for all complains and how to deal with each in relation to number of violations Make a loyalty program for drivers to maintain their presence and not moving to competitor Analyze and define route cause of all issues received from customers & drivers & solve them Manage a team of 4 working on quality complains queue. Understand customer needs and requirements to develop effective quality control processes Supervise inspectors, drivers and other staff and provide guidance and feedback Making sure the drivers are working as effectively as possible to keep up with competitors. Look for ways to increase quality & reduce waste Devise and establish a company's quality procedures, standards and specifications

Senior Fleet CoordinatorFull Time
Feb 2016 - Aug 2016 -6 months
Egypt , Cairo
- Job Details:Track & ensure quality rating improvement. Prepare infrastructure to handle complains from drivers side. Optimize quality process & rating improvement. Manage a team of 5 working on quality complains queue. Work closely with drivers & suppliers to improve their rating and retrain the low rated. Monitor and handle customer feedback Data analysis about customer rating, defining main bottlenecks & work on solving it.
Fleet SupervisorFull Time
Apr 2015 - Feb 2016 -10 months
Egypt , Cairo
- Job Details:Organize and coordinate cooperation with "CAREEM" suppliers Introduce "CAREEM" to newly joined drivers Update drivers & their car data on CNOC Setup devices for drivers to be applicable to the standards used in CAREEM in all other cities Handle inventory stock (devices, chargers, sim cards, holders, car chargers) Develop training materials for the drivers and suppliers Train drivers on using device & orient them on solving problems Ensuring the quality of drivers & their hygiene Track & monitor drivers, assist in solving issues & handle customer feedbacks Analyze the fleet team workflow and suggest improvements

Between Real Estate Service Provider

Jan 2015 - Apr 2015 -3 months

Egypt , Cairo

MBA in Strategic Management
ESERP Business School
Jan 2017 - Jan 2018 - 1 Year
BA in Logistics & Business Management
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2010 - Jan 2014 - 4 yr
High School - American diploma
Manor House School
Jan 2007

Airport Operations at FIFA World Cup
Volunteering
Jun 2014 - Jul 2014 -1 month
Corporate Relations executive at AIESEC in Egypt
Volunteering
Oct 2012 - Sep 2013 -11 months