Basic Info

Mina Dawoud

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care advisory at OSN

Experience Details

Customer care advisory

Customer Service/Support

Experienced (Non-Manager)

I'm not just a customer service, I'm a customer care advisory as our first piority to reach customer satisfaction and here the roles which is assigned to us
- Handling customer inquiries, problems in a way that meets the organization policies and goals.
- Following up escalations and technical cases with different specialized departments.
- Feeding back customers with all the updates and confirming schedules for installations, re installations and technical Job Cards.
- Working under real high pressure.
- Working for more than 12 hours in Rush Time.
- Working in public holidays and some weekends in need.
Also I did very well performance in some tasks which is assigned to me by my team manager which is:
1)Lead my team by send reports about
team figures and send highlights on
some low figures.
2)check the weakness points of some
members and discuss how to
overcome and improve it.
3)I got a very good on my overall
performance around one year.


Company Details

OSN (multinational)

6th of October, Egypt

More than 1000 employees

Entertainment

www.osn.com

Nov 2014 to present (2 years 1 month)
Car broker at N/A

Experience Details

Car broker

Sales/Retail

Experienced (Non-Manager)

I'm working as a car broker since 2012 till now beside me work,
My work is own to me not related to any company or specific car galleries as I'm working through my friends, relatives and online


Company Details

N/A

Egypt

N/A

Automotive

N/A

Oct 2012 to present (4 years 2 months)
Customer Care advisory at Xceed outsourcing DU

Experience Details

Customer Care advisory

Customer Service/Support

Experienced (Non-Manager)

I was working in "du" which is a mobile network in UAE
we were supporting and handle all incoming calls related with billing, technical issues and complains.


Company Details

Xceed outsourcing DU

Maadi, Cairo, Egypt

N/A

Consumer Services

N/A

May 2014 to Nov 2014 (6 months)
Customer Service advisory at Mobinil

Experience Details

Customer Service advisory

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Egypt

N/A

Telecommunications

N/A

Apr 2013 to Apr 2014 (1 year)
Team Leader at Four Seasons

Experience Details

Team Leader

Sales/Retail

Manager

Worked as Indoor sales representative at four seasons Company for real-estate in “Time share system” and achieved the highest target all over one year, after that I became “senior and support for sales representatives for 5 months, and then I was responsible for a team “act as team leader”.


Company Details

Four Seasons

Giza, Egypt, Egypt

N/A

Real Estate/Property Management

N/A

Mar 2010 to Jan 2012 (1 year 10 months)

Achievements


In OSN In a small period, I became responsible for my team figures, sending reports and send highlights to the low figures and set plans on daily basis to improve those numbers. In Four Seasons Co. I have been worked as Indoor sales representative at four seasons Company for real-estate in “Time share system” and achieved the highest target all over one year, after that I became “senior and support for sales representatives for 5 months, and then I was responsible for a team “act as team leader”.

Education

Bachelor's Degree in Faculty of Commerce, accounting department

Education Details

Bachelor's Degree

Faculty of Commerce, accounting department

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

holy family school

Egypt

2006

A / Excellent / 85 -100%

N/A

holy family school
2006

Certifications

TOEFEL
Oct 2013

Certificate details

TOEFEL

Oct 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English conversations course and phonetics

Apr 2009

Not courses

Grade: very good

Training/Course Details

General course

Jan 2010

Narita Academy

I had been studied in this course English and Pronunciation rules, Marketing, Sales, Human Resources, Customer Service and Soft Skills.

Training/Course Details

Marketing

Apr 2009

Net skill

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Accurate AppointmentsAppreciationAutomotiveBusiness DevelopmentCar BrokerConsumer ServicesCustomer Care AdvisoryCustomer ServiceCustomer Service AdvisoryDevelopingEnglishEnglish Conversations Course And PhoneticsEntertainmentFaculty Of Commerce, Accounting DepartmentGeneral CourseHotels And RestaurantsI Like To Work In A TeamI Preferre To Help And Support PeopleInnovativeLeaderManagementMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNegotiationsNegotiatorOSNPlannerProfessionalism In Work And SituationsProperty ManagementReal EstateRetailSalesSales FieldSharing IdeasSuggest Business Solutions And DevelopmentSupportSupportiveTOEFELTeam LeaderTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Automotive

Automotive

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Sales Field

Sales Field

: Expert

: Extreme - I love it!

:

3-5 years

Management

Management

: Expert

: Extreme - I love it!

:

1-3 years

Developing

Developing

: Expert

: High

:

1-3 years

Hotels and restaurants

Hotels and restaurants

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Planner, Negotiator, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/mina-dawoud-022842115?trk=hp-identity-namehttps://www.facebook.com/mina.maher.71

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