Basic Info

Muhammad Ahmad Adel

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Care Representative at TE Data

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

· Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping
problems.
· Described product to customers and accurately explained details and care of merchandise.
· Greeted customers entering the store to ascertain what each customer wanted or needed.


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Aug 2015 to present (1 year 4 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2014 to Jul 2015 (7 months)
Software maintenance specialist at Manara

Experience Details

Software maintenance specialist

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Manara

Minya, Egypt

1-10 employees

Computer Software

N/A

Sep 2012 to Oct 2014 (2 years 1 month)

Education

Bachelor of Commerce 2014 in Commerce

Education Details

Bachelor of Commerce 2014

Commerce

Beni seuf university, Egypt

C / Good / 65 - 75%

N/A

N/A

Beni seuf university
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Salam Secondary school

Egypt

2008

A / Excellent / 85 -100%

passed with 93.5% Scientific Science Division

El Salam Secondary school
2008

Certifications

ICDL
Sep 2012

Certificate details

ICDL

Sep 2012

75 out of 100

N/A

N/A

2. Advanced Studies Institute for computer science and languages

N/A

Training and Courses

Training/Course Details

software maintenance

Sep 2012

Advanced Studies Institute for computer science and languages

( 2 years )

This profile is fresh!
Last update 30 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicCall Center AgentCinemaCommerceComputer ScienceComputer SoftwareCreativeCustomer Care RepresentativeCustomer ServiceDocumentry FilmsE-commerceEnglishFootballFrenchHard WorkerICDLITInstallationInternetKnowing About New CulturesMS OfficeMaintenanceOrganizerPlannerReading In GeneralRepairSoftware DevelopmentSoftware MaintenanceSoftware Maintenance SpecialistSoftware MaitenanceSupportSurfing InternetTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

MS office

MS office

: Expert

: Extreme - I love it!

:

1-3 years

Software maitenance

Software maitenance

: Expert

: Extreme - I love it!

:

1-3 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

Less than 1 year

computer science

computer science

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Hard worker, Creative, Organizer

Online Presence

https://www.facebook.com/Ma7aMaD.3aDeL

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