Basic Info

Israa Hosny

6 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

External Customer Complaints specialist at Lecico for sanitary ware & ceramics

Experience Details

External Customer Complaints specialist

Quality

Experienced (Non-Manager)

- Root cause analysis for each customer complaint and investigating with each factory’s team.
- Analyzing the results of the taken samples for each complaint from the warehouse stock and existing production.
- Define corrective and preventive actions with production and quality teams that should be avoiding re-occurrence in future & periodic follow up of the actions implementation.
- Monitoring the shipments of the specific products concerning the complaints received.
- Weekly meeting with production & quality managers to discuss the product, process and warehouse non-conformity reports and complaints corrective and preventive actions taken or needed and follow up old actions.
- Analyze the monthly / weekly returns failures and the credit notes requests sent from the customers on the defected goods they receive. (Comparing with standards, specifications & agreements) and addressing the factories with the failures to be monitored.
- Weekly meeting with the product development team for discussing the latest status of the products concerned with customer complaints and the supply chain team.
- Monthly summary reports on the complaints received and the rest of open complaints for following up the factories performance.
- Weekly meeting with the superiors to discuss the actions and brief on the complaints.
- Customer’s questionnaire semiannually for analyzing their satisfaction and our weakness points for addressing the performance to all the departments to sustain and improve the customer satisfaction.
- Monthly calls with the customers for following up their needs and ensuring the ease of communication.
- Preparing the customers visits and training programs / tours.


Company Details

Lecico for sanitary ware & ceramics (multinational)

Alexandria, Egypt

N/A

Manufacturing

www.lecicoegypt.com

Aug 2012 to present (4 years 4 months)
Quality control engineer at Misr petroleum co. Lube oil blending plant

Experience Details

Quality control engineer

Engineering - Other

Entry Level

- Receiving the raw materials batches from the supplier for testing and approval.
- Setting the storage plan of the raw materials, in process oil and final product.
- Responsible of setting the packaging line for each product according to the MPO for the production team.
- Responsible for making pilot formulations and its modification for all types of lubricating oil.
- Responsible for following up and update the production processes from the DCS system.
- Monitoring the products status through the whole process.


Company Details

Misr petroleum co. Lube oil blending plant

Alexandria, Egypt

N/A

Oil and Gas

N/A

Oct 2009 to May 2012 (2 years 7 months)

Achievements


I tended to decrease the companies credit note on manufacturing faults payment amount over the past 2 years from 0.27 % from sales to 0.18 % and improvement is ongoing by setting a system for the credit requests with the customer's, considering also the customer satisfaction.


In swimming team champions & Rowing team as well

Education

College Diploma in Chemical Engineering

Education Details

College Diploma

Chemical Engineering

Faculty of Engineering, Alexandria University, Egypt

Not specified

N/A

N/A

Faculty of Engineering, Alexandria University
2015 - 2017 (Expected)
Bachelor Engineering Degree in Chemical engineer

Education Details

Bachelor Engineering Degree

Chemical engineer

Alexandria University, Egypt

C / Good / 65 - 75%

Material balance Thermo dynamics Plant design Inorganic - organic chemistry Metallurgy Energy balance Math - physics Oil manufacturing Polymerization Fertilizers Physical chemistry Electro chem

Graduation Project​:​Polymerization of Resorcinol and Study of the​ ​Electrical Properties of the Product Graduation Product Grade​:​Very Good

Alexandria University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sidi gaber language school

Egypt

2003

A / Excellent / 85 -100%

N/A

sidi gaber language school
2003

Certifications

Toefl
Sep 2011

Certificate details

Toefl

Sep 2011

86

N/A

N/A

Toel ets org

Toefl IBT

GRE
Jan 2009

Certificate details

GRE

Jan 2009

N/A

N/A

N/A

ETS Org

N/A

Certificate details

Project Timing & Cost Planning

Nov 2013

N/A

N/A

N/A

Arab Academy for science & Technology

N/A

Training and Courses

Training/Course Details

Customer Service

Sep 2014

Alex 4 u

N/A

Training/Course Details

Introduction to Quality Management

Oct 2014

Alex 4 u

N/A

Training/Course Details

Middle management track

Oct 2015

Orascom Telecome

(Essentials of Management - Coaching: A Leadership Skill - Time Management - Delegation: The Art of Delegating Effectively - Team Building: Developing High Performance Teams - Advanced Communication Skills - Advanced Presentation Skills - Business Report Writing - Maximizing Innovation and Problem Solving - Finance for Non Financials)

PMP at Optima
Sep 2015

Training/Course Details

PMP

Sep 2015

Optima

Project management

This profile is fresh!
Last update 25 days ago.

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Profile Skills and Keywords

AnalyticalArabicChemical EngineerChemical EngineeringCinemasCost & Time ManagementCreativeCustomer ServiceEnglishExternal Customer Complaints SpecialistGREInitiativeIntroduction To Quality ManagementItalianLeaderLecico For Sanitary Ware & CeramicsManufacturingMicrosoft ExcelMicrosoft OutlookMicrosoft WordMiddle Management TrackOil And GasPMPProblem SolverProject ManagementProject Timing & Cost PlanningQualityQuality AssuranceQuality ControlQuality Control EngineerSportsSwimmingToeflTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: High

:

3-5 years

Quality

Quality

: Advanced

: High

:

5-7 years

Cost & Time management

Cost & Time management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Project management

Project management

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Creative, Initiative, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=201815163https://www.facebook.com/israa.essam.50

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