Tony Safwat Fouad

At Your Serivce AgentFull Time

• Job Details:At Your Service & Business center agent How to deal with Marriott guest's by Marriott stander script. then transfer all incoming calls to their destinations or departments with our hospitality welcome greetings . Handle guest's requests for wake up call or activate and deactivate messages by using AVAYA system . Follow all standers script for wake up call or guest's request and in room dining orders .How to eliminate the cause of mistake, don't just clean it up. How to contact with other departments by system not only phone calls like engineering or Housekeeping and Front desk ..... etc., . by ( Guest Ware ) system . How to take room service orders by good way and formal by Marriott stander script . How to handle all guest's complaints by a good manner . like our training with ( LEARN ) base as Listen then Emphasize then Action then Response at the end Notify . How to handle and process all guest's requests by Marriott hospitality attitude . and follow up and ensure that any outstanding requests are resolved .