Basic Info

Marian bishara

4 years

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Executive Secretary, General Manager’s Office at Shepheard Hotel

Experience Details

Executive Secretary, General Manager’s Office

Human Resources, C-Level Executive/GM/Director

Experienced (Non-Manager)

-Manages, organizes and maintains a smooth work flow of the General Manager’s office.
-Fulfill basic administrative job tasks, ensuring compliance with all Corporate, Area and Hotel Policies and Procedures.
-Dealing with telephone, emails enquires.
-Creating and maintaining filing systems.
-Solving guest complaints, whenever necessary, and responding to guest inquiries / requests.
-Scheduling, attending and Taking Notes during Daily Morning Briefing Meeting with Hotel Managers.


Company Details

Shepheard Hotel (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jun 2013 to Jan 2014 (7 months)
Training Coordinator at Shepheard Hotel

Experience Details

Training Coordinator

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Shepheard Hotel (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Oct 2011 to May 2013 (1 year 7 months)
Hr Specialist at Jet International Co.

Experience Details

Hr Specialist

Human Resources

Entry Level


-Dealing with telephone, emails enquires.
-Provide support to supervisors and staff to develop the skills and capabilities of staff.
-Monitor staff performance and attendance activities.
-Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
-Provide information and assistance to staff, supervisors and Council on human resource and work related issues.
-Performing payroll preparation process and ensuring preparation of legal reports and making the necessary legislative changes.
- Ensuring all statutory declaration made accurate and timely.
-Creation of personnel files on the system and ensuring that staff and organizational information update.
-Staff recruitment and implementation process of work output.
-Implementation of correspondence with official institutions and organizations.
-Ensuring the correct payment and tracking of changes of employee’s wages, overtime and other benefits.


Company Details

Jet International Co. (multinational)

6th of October, Egypt

51-100 employees

Import and Export

N/A

Sep 2010 to Oct 2011 (1 year 1 month)

Achievements


1- Designed a good presentations in hospitality, Grooming and appearance and i am a good presentable

Education

Bachelor's Degree in Social work

Education Details

Bachelor's Degree

Social work

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed El refa3y Sobh

Egypt

2006

B / Very Good / 75 - 85%

N/A

Ahmed El refa3y Sobh
2006

Certifications

Certificate details

Communication Skills

Oct 2011

N/A

N/A

N/A

shepheard Hotel

N/A

Certificate details

Handling Guest Complaints

Jan 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English Course

Jun 2012

Axon

N/A

Training/Course Details

Presentation Skills

Sep 2013

Shepheard Hotel

N/A

This profile is fresh!
Last update 14 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCommunication SkillsCommunicatorCustomer ServicesEnglishEnglish CourseExecutive Secretary, General Managers OfficeHandling Guest ComplaintsHard WorkerHospitalityHotelsHr SpecialistHuman ResourcesImport And ExportInteractiveJet International Co.KFCMBCMicrosoft PowerPointMusicOrganizerPresentation SkillsShepheard HotelSocialSocial WorkTraining CoordinatorTravel

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Fields of Expertise

Hotels

Hotels

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Services

Customer Services

: Advanced

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Organizer, Social, Interactive

Online Presence

https://www.facebook.com/monna.pero

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