Basic Info

Mohamed Rafik

5 years

Cairo, Egypt

Bachelor's Degree


Work Experience

Supervisor at Pacific International Lines

Experience Details


Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

-Lead a team consists of minimum 3 direct sales 2 sales support and 2 customer service at the same time achieving my personal target and exceeding it , provide both my customers and my team customers with after sale services .

-Respond to customers on all inquiries, pricing, special rate requests, secure shipments ,status or complaints, received from them, based on interface with the appropriate departments to clarify the issue from our Principal and Company perspective.

-Handling customer queries face to face, over the phone or via correspondence.

-Build and maintain enduring customer relationships to boost sales and generate repeat business.

-Explain policies, regulations and rate structures.

-Responsible for relationship building and resolving customer queries and issues in a professional manner

-Contacting Clients and setting sales forecasting and sales .

-Processing and ordering invoices .

-Following up sales leads and route nominations .

-Ensure Excellent Customer Service and Quality delivery at all times .

-Provides regular way communication between the client and the team , to provide strong team representation and set proper client expectations .

-Manage Accounts : Philips , LG , Tetra Pack and Nestle .

-Communicate to Load-Discharge Ports on FOB-CIF nominated traffic and follow up with load-Discharge ports on such FOB-CIF nominated traffic until shipment is loaded on board vsl till reach final destination.

-Maintain pro active relationship with Load- Ports to ensure that Egypt cargo is given priority in their C&F canvassing efforts and in space allocation on the voyage from POL to Egypt.

-Monitor teams work by ensuring that they follow up with existing clients and target new customers, take over any customer complaints .

-Interface with Country Trade Department on special service requests for important customers, such as priority space / equipment allocation on Imp&Exp bookings/Demurrage and free time

-Updating port rotations for vessels & daily vessel schedules, handling Re-export procedures, reefer and special equipments.

Company Details

Pacific International Lines (multinational)

Cairo, Egypt

101-500 employees

Logistics and Supply Chain


Oct 2010 to present (6 years 9 months)
Senior Logistics Coordinator at PIL Logistics

Experience Details

Senior Logistics Coordinator

Logistics/Supply Chain

Experienced (Non-Manager)

Executive, Logistics & Supply Chain Administration - Leadership position within the group of business reporting to the company manager/director with responsibility for logistics and supply chain administration. PIL Logistics is a new warehousing/Logistics Center in Egypt market . Logistics oversight included stock planning and scheduling ,inventory management, customer service, order management, distribution activities used by LFS System .

• Execution of the Cycle Counting Procedure on a daily basis
• Updating the system with any Inventory shortages / inventory overages discovered during count.
• Communicating cycle counting issues with our finance department.
• Responsible to update and maintain the Cycle Count program and SOP when needed.
• Daily check for pallet orientation, safety, and hygiene of all materials in the warehouse under the umbrella of Safety & GMP project “5S Methodology”.
• Daily warehouse capacity utilization report.
• Ensure lean and standardized activities are applied perfectly in all warehouse activities “KAIZEN applications in packaging materials”.
• Apply OE tools to enhance cycle time in all warehouse activities to ensure maximum lean utilization.

• Receiving import shipments ordered by material planners.
• Checking for defects, safety, and quality of received goods.
• Coding and labeling the incoming new items.
• Developing import shipments weekly plan according to man-power and warehouse capacity.
• Staging materials according to material specifications.
• Being a backup for the Receiving Senior clerk.

• Arranging with customer service department for customer orders.
• Planning with Transportation department for the outbound shipments according to warehouse capacity and man-power.
• Managing and distributing orders among warehouse operators according to their roles.
• Dispatching related batches according to FIFO concept.
• Reviewing shipments before loading process.
• Ensure safety of loading, and container hygiene.
• Reporting, and calculating weekly plan accuracy.
• Shipping staging area capacity calculations.

.Ensure the right products are delivered to the right location on time and at a good cost in addition
to be involved in transportation, stock control, warehousing and monitoring the flow of goods.

.Develop business by gaining new contracts, analyzing logistical problems and producing new solutions

.Analyzing logistical problems using the KPI’S and producing new solutions

. plan vehicle routes to maximize the utilization percentage .

.involved in the Custom Clearance Process .

· Led the business unit's (operations & planning) work closely and integrated with the demand of the customer (forecasting, bookings and shipments) .

· Negotiated new contracts to further strengthen position and market share .

· Work closely with the suppliers in an effort to keep supplying activity & issues functioning and avoid possible shipment delay

.Responsible for maintaining, tracking and analyzing all inbound and outbound shipments, including working with carriers and the 3rd Party Logistics (3PL) provider.

.Coordinating inbound & outbound traffic . Include negotiate freight rates. Ensure that all documentation meets export and import regulations.

Company Details

PIL Logistics



Luxury Goods and Jewelry , Logistics and Supply Chain


Mar 2016 to present (1 year 4 months)


•Had the highest customer satisfaction score evaluation in 2014.

•Increased the new clients’ acquisition from 2013 – 2014 by 25%.

•Nominated ‘PIL Best company employee’ in 2012.

•Optimized the company demurrage cost by 35% from 2013-2014.


Bachelor's Degree in Accounting

Education Details

Bachelor's Degree


Modern Academy, Egypt

C / Good / 65 - 75%

-International Relations - Cor


Modern Academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

English school



B / Very Good / 75 - 85%


English school

Training and Courses

Training/Course Details

Career Certificate In Supply Chain

Dec 2015


Career Certificate in Logistics , materials and Supply Chain

Training/Course Details

Fundamentals of Business and Marketing Development t

Jun 2011

American Chamber Of Commerce in Egypt

-Fundamentals of Business and Marketing Development, American Chamber Of Commerce in Egypt Completed a Course consisting of 24 Different topics covering: - Budgeting and Saving - Fundamentals of Business Management - Management Skills Introduction - Building Relationships - Basic Mathematical operations - MS-Office 2000 - English Grammar

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Last update more than 2 months ago.

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Profile Skills and Keywords

AccountingBoxingBusiness-orientedCareer Certificate In Supply ChainCommunicatorCustomer ServiceEnglishFundamentals Of Business And Marketing Development THard WorkerLogisticsLogistics And Supply ChainLuxury Goods And JewelryMicrosoft ExcelPacific International LinesPlannerProblem SolverSenior Logistics CoordinatorSupervisorSupportSwimmingTransportationVery Interested To Read In Supply Chain

Self-assesed Skills




: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!


3-5 years

Fields of Expertise

Logistics and Supply Chain

Logistics and Supply Chain

: Advanced

: Extreme - I love it!


3-5 years

Key Skills

Planner, Business-oriented, Communicator, Hard worker, Problem Solver

Online Presence

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