Basic Info

Mariam nagy salib

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Enterprise complaint handling senior spcialist at Orange

Experience Details

Enterprise complaint handling senior spcialist

Customer Service/Support

Experienced (Non-Manager)


 Current Mobinil
 Duration (20/08/2008 – Present) Cairo
 Dept.: Customer Service
 Job title: Enterprise Complain Handling Senior Specialist.

• Job Tasks: Handling Customer’s billing complaints.
• Investigating and solving customers’ invoices problems.
• Creating OCC forms and making needed calculations.
• Dealing with the billing operation department through different channel (mails and Siebel).


• Reviewing OCC forms
• Handling customer's technical complaints,
• Responsible of first service task, handling their complaints and be sure that mobinil invoices delivered in time.



 Previous
 Duration: (1/08/2009 – 30/09/2010)
 Dept.: Customer Service
 Job title: Enterprise Customer Service Representative
 Job Tasks: Support and handle Customers inquires.
• Responsible for answering customers’ inquires, responding to complaints & building up customer loyalty to increase customer satisfaction on shift basis.

 Previous
 Duration: (30/05/2006 till 1/08/2009)
 Dept.: Customer Service
 Job title: Personal Customer Service Representative


Company Details

Orange (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.mobinil.com

May 2006 to present (10 years 11 months)
Financial manager Administartive assistant at Fcc

Experience Details

Financial manager Administartive assistant

Engineering - Construction/Civil/Architecture

Entry Level

 Job description:
• Handling All the admin tasks:
Organize and facilitate admin work ,writing formal and Translate them in both languages (English , Arabic) , Control documents cycles , Handling All insurance issues and make daily procedures to follow up to get refund for the pending issues.


Company Details

Fcc (multinational)

Cairo, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure

www.fcc.com

Oct 2005 to May 2006 (7 months)

Education

bsc in Accounting

Education Details

bsc

Accounting, business administration

Faculty of Commerce E section, Ain Shams University, Egypt

B / Very Good / 75 - 85%

Accounting HR Finance Economics psychology business administration

N/A

Faculty of Commerce E section, Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim Language School

Egypt

2001

A / Excellent / 85 -100%

scientific

Hafez Ibrahim Language School
2001

Certifications

HR
Sep 2014

Certificate details

HR

Sep 2014

A-

N/A

N/A

AUC

N/A

Training and Courses

english at Auc
May 2009

Training/Course Details

english

May 2009

Auc

N/A

HR at Auc
Apr 2014

Training/Course Details

HR

Apr 2014

Auc

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingActivitiesAdministationAnalyticalArabicBscxBuilding ConstructionBusiness AdministrationCompanies Appreciate Family RightsConstruction - Industrial Facilities And InfrastructureCustomer ServiceEnglishEnterprise Complaint Handling Senior SpcialistFccFinancial Manager Administartive AssistantFrenchHRINInitiativeInternetInternet ResearchNegotiatorOrangePresenterReadingSiebelSkilled TradesSocializingSportsSupportSupportiveTelecommunicationsVantive

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

siebel

siebel

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

bscx

bscx

: Expert

: Extreme - I love it!

:

More than 7 years

IN

IN

: Advanced

: Extreme - I love it!

:

5-7 years

vantive

vantive

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Expert

: High

:

More than 7 years

Administation

Administation

: Advanced

: Medium

:

1-3 years

Key Skills

Analytical, Negotiator, Presenter, Initiative, Supportive

Online Presence

https://www.linkedin.com/nhome/?trk=uno-reg-join-sign-in

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