Basic Info

Joseph Magdy

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service at Vodafone _ Vendor

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone _ Vendor (multinational)

Cairo, Egypt

101-500 employees

Consumer Services , Computer Networking , Computer Hardware

N/A

Jan 2013 to present (3 years 11 months)
Technical -Support Agent at LG Elctronices

Experience Details

Technical -Support Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

LG Elctronices

Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2014 to present (2 years 5 months)
Supply chain parts at LG Elctronices

Experience Details

Supply chain parts

Customer Service/Support

Experienced (Non-Manager)

admin at LG website
admin at LG facebook
supply chain for parts at LG electronics
supported at LG electronics for rejected orders
handle complains
handle incoming calls


Company Details

LG Elctronices

Egypt

More then 1000 employees

Consumer Services

N/A

Jul 2014 to present (2 years 5 months)

Achievements


worked for first 6 month
after this period become team leader assistant
handle Heavy complains
arrange for employee attendance ,over time , technical issue ,
make reports to mangers
work at escalation team


Admin at LG electronics website ( Live Chat )
Admin at LG official page at facebook Lg
supply chain at LG for parts and accessories
handle complains
follow up for rejected orders from service center
handle inbound calls


Education

Bachelor's in Egptology

Education Details

Bachelor's

Egptology

Faculty of Archeaology Cairo Unverstiy, Egypt

C / Good / 65 - 75%

Hestory ,Archeaolgy , Heroghlific and HEratic

N/A

Faculty of Archeaology Cairo Unverstiy
2012 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mubark

Egypt

2009

A / Excellent / 85 -100%

N/A

Mubark
2009

Certifications

supply chain
Jun 2015

Certificate details

supply chain

Jun 2015

95 out of 100

N/A

N/A

LG electronics

for shipping accessories and parts
help customers to anther way if parts not
available
arrange to customers shipping date
and tell customers parts prices

HQ
Jul 2014

Certificate details

HQ

Jul 2014

98 out of 100

N/A

N/A

LG electronics

about work better
and helpful
and smart work
how to analyst the information
how to work under stress
mange the time

Training and Courses

Training/Course Details

Computer Skills

Jun 2011

ICDL course

I have expernice about the excel sheet and word and power point

Training/Course Details

quality and workforce

Jan 2013

Vodafone Vendor _ Wasla

N/A

Training/Course Details

quality and workforce

Feb 2013

Vodafone Vendor _ Wasla

N/A

Training/Course Details

HQ and better work course

Aug 2014

LG electronics

about work better and helpful and smart work how to analyst the information how to work under stress mange the time

Training/Course Details

HQ and better work course

Aug 2014

LG electronics

about work better and helpful and smart work how to analyst the information how to work under stress mange the time

Training/Course Details

technical support

Dec 2014

LG electronics

technical support at HE products for TV and technical support at HA products

Training/Course Details

supply chain

Jun 2015

LG electronics

for shipping accessories and parts help customers to anther way if parts not available arrange to customers shipping date and tell customers parts prices

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicComputer HardwareComputer NetworkingComputer SkillsConsumer ServicesCoordinator At LG Spare PartsCustomer CareCustomer ServiceCustomer SupportCustomer-orientedEgptologyElectronics Web SiteEnglishFootballFunHQHQ And Better Work CourseHard WorkHard WorkerHear MusicHelpfulInternetLeaderMicrosoft ExcelMicrosoft WordProblem SolverQuality And WorkforceReadingSocialSupply ChainSupply Chain PartsSupportTechnical -Support AgentTechnical SupportTravelingVodafone _ Vendor

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Fluent

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Computer skills

Computer skills

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

supply chain

supply chain

: Expert

: Extreme - I love it!

:

1-3 years

coordinator at LG spare parts

coordinator at LG spare parts

: Expert

: Extreme - I love it!

:

1-3 years

vodafone _ vendor

vodafone _ vendor

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Problem Solver, Social

Online Presence

https://www.facebook.com/joseph.magdy.372/photos

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