Basic Info

Ahmed El-Sherbiny

3 years

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center at Abo Fares El-Soury Restaurants

Experience Details

Call Center

Customer Service/Support

Entry Level

- Manage inbound and outbound calls in a timely manner
- Receiving customer calls and identifying their orders.
- Record customer data on the custom software.
- Follow-up with clients in problems and be resolved.
- Meet personal/team qualitative and quantitative targets.


Company Details

Abo Fares El-Soury Restaurants

Alexandria, Egypt

101-500 employees

Food Services/Restaurants/Catering

N/A

Feb 2017 to Jun 2017 (4 months)
HR Specialist at First for Winches

Experience Details

HR Specialist

Human Resources

Entry Level

- Handling all information relating to employees’ salaries.
- Managing all Social Insurance, Labor Office, and all Personal activities.
- Consider the problems of the employees and resolved it.
- Submitted any reports concerning to HR department.
- Participation in recruitment processes


Company Details

First for Winches

Alexandria, Egypt

51-100 employees

Business Supplies and Equipment

N/A

Jul 2015 to Jan 2017 (1 year 6 months)
Sales Representative at Megapharm Pharmaceutical Company

Experience Details

Sales Representative

Pharmaceutical

Entry Level

N/A


Company Details

Megapharm Pharmaceutical Company

Alexandria, Egypt

1-10 employees

Pharmaceuticals

N/A

Jun 2013 to Dec 2013 (6 months)

Education

Bachelor of Tourism and Hotels in Tourism Studies

Education Details

Bachelor of Tourism and Hotels

Tourism Studies

Abukir high Institute, Egypt

Not specified

N/A

N/A

Abukir high Institute
2009 - 2013
This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdaptiveArabicBusiness Supplies And EquipmentCall CenterCateringCommunicatorComputerCustomer ServiceEnglishFlexibleFood ServicesHRHR SpecialistHard WorkerHuman ResourcesMicrosoft ExcelMicrosoft WordPharmaceuticalPharmaceuticalsProblem SolverRestaurantsSales RepresentativeSupportSupportiveTourism Studies

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Advanced

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

HR

HR

: Beginner

: Extreme - I love it!

:

1-3 years

Call Center

Call Center

: Beginner

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

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