Basic Info

Marwa Zaki

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior HR specialist at Integrated diagnostics holdings (AL mokhtabar and AL Borg laboratories)

Experience Details

Senior HR specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Integrated diagnostics holdings (AL mokhtabar and AL Borg laboratories)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

www.almokhtabar.com

Oct 2014 to present (3 years 2 months)
Chemist at Alfa Lab

Experience Details

Chemist

Medical/Healthcare, Customer Service/Support

Experienced (Non-Manager)

- Meeting customers to know about the specifications for his / her condition.
- Sampling Process.
- Preparing samples and work list.
- Revising the results before delivery.
- Handling customer calls if there is any question about the results.
- Monitoring the branch equipment.
- Entering analysis results and patient information in the data base.
- Excellent computer knowledge (Internet research, Microsoft Office 2003)
- Good communication skills.
- Have a good ability to take a logical and analytical approach to solve problems and resolving issues.
- Manage time effectively, prioritizing tasks and able to work to deadlines.
- Maintain effective performance under pressure.
- Work confidently within a group



Company Details

Alfa Lab

Cairo, Egypt

N/A

Medical Devices and Supplies

N/A

Nov 2011 to Sep 2012 (10 months)
Chemist at Sigma Lab

Experience Details

Chemist

Medical/Healthcare

Experienced (Non-Manager)

- Samples Analysis.
- Team lead: Supervise Colleagues.
- Lab Management: Handling and managing Lab activities.
- Entering analysis results and patient information in the data base
- Excellent computer knowledge (Internet research, Microsoft Office 2003)
- Good communication skills.
- Have a good ability to take a logical and analytical approach to solve problems and resolving issues.
- Manage time effectively, prioritizing tasks and able to work to deadlines.
- Maintain effective performance under pressure.
- Work confidently within a group.


Company Details

Sigma Lab

Beni Suef, Egypt

N/A

Medical Devices and Supplies

N/A

Nov 2009 to Jul 2011 (1 year 8 months)
Customer service agent at ART

Experience Details

Customer service agent

Customer Service/Support

Entry Level

- Handling Inbound and Outbound Calls with Customers.
- Sales Agent: Selling service and Handling customers.
- Updating and Monitoring transactions with the main branch.
- Recording transactions, contracts electronically in the branch archive.
- Resolving customer complaints.
- Following up customer complains.


Company Details

ART (multinational)

Cairo, Egypt

11-50 employees

Media Production

N/A

Jul 2009 to Oct 2009 (3 months)

Education

College Diploma in Biochemistry

Education Details

College Diploma

Biochemistry

El Monfia university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

El Monfia university
2008 - 2009
Biology in Science

Education Details

Biology

Science

Beni Suef University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Beni Suef University
2004 - 2008

Training and Courses

Training/Course Details

Diploma of Human Resource Managment

Feb 2014

Mis Learn

N/A

Training/Course Details

Leadership preparation (Leaders Anatomy)

Dec 2016

legic center

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

ARTAdaptiveAnalyticalArabicBiochemistryChemistChemistryCustomer ServiceCustomer Service AgentDiploma Of Human Resource ManagmentEnglishFlexibleHandles StressHealthcare And Medical ServicesHuman ResourceHuman ResourcesInternetLeadership Preparation (Leaders Anatomy)Media ProductionMedicalMedical Devices And SuppliesMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOrganizerScienceSenior HR SpecialistSupportSwimmingTeam PlayerTrips

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Internet

Internet

: Intermediate

: Medium

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Chemistry

Chemistry

: Advanced

: Medium

:

1-3 years

human resource

human resource

: Advanced

: High

:

1-3 years

Customer Service agent

Customer Service agent

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Analytical, Organizer, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

tota gmy @yahoo.com (Marwa gamil)

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