Basic Info

Marwa Zaki

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior HR specialist at Integrated diagnostics holdings (AL mokhtabar and AL Borg laboratories)

Experience Details

Senior HR specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Integrated diagnostics holdings (AL mokhtabar and AL Borg laboratories)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

www.almokhtabar.com

Oct 2014 to present (2 years 10 months)
Chemist at Alfa Lab

Experience Details

Chemist

Medical/Healthcare, Customer Service/Support

Experienced (Non-Manager)

- Meeting customers to know about the specifications for his / her condition.
- Sampling Process.
- Preparing samples and work list.
- Revising the results before delivery.
- Handling customer calls if there is any question about the results.
- Monitoring the branch equipment.
- Entering analysis results and patient information in the data base.
- Excellent computer knowledge (Internet research, Microsoft Office 2003)
- Good communication skills.
- Have a good ability to take a logical and analytical approach to solve problems and resolving issues.
- Manage time effectively, prioritizing tasks and able to work to deadlines.
- Maintain effective performance under pressure.
- Work confidently within a group



Company Details

Alfa Lab

Cairo, Egypt

N/A

Medical Devices and Supplies

N/A

Nov 2011 to Sep 2012 (10 months)
Chemist at Sigma Lab

Experience Details

Chemist

Medical/Healthcare

Experienced (Non-Manager)

- Samples Analysis.
- Team lead: Supervise Colleagues.
- Lab Management: Handling and managing Lab activities.
- Entering analysis results and patient information in the data base
- Excellent computer knowledge (Internet research, Microsoft Office 2003)
- Good communication skills.
- Have a good ability to take a logical and analytical approach to solve problems and resolving issues.
- Manage time effectively, prioritizing tasks and able to work to deadlines.
- Maintain effective performance under pressure.
- Work confidently within a group.


Company Details

Sigma Lab

Beni Suef, Egypt

N/A

Medical Devices and Supplies

N/A

Nov 2009 to Jul 2011 (1 year 8 months)
Customer service agent at ART

Experience Details

Customer service agent

Customer Service/Support

Entry Level

- Handling Inbound and Outbound Calls with Customers.
- Sales Agent: Selling service and Handling customers.
- Updating and Monitoring transactions with the main branch.
- Recording transactions, contracts electronically in the branch archive.
- Resolving customer complaints.
- Following up customer complains.


Company Details

ART (multinational)

Cairo, Egypt

11-50 employees

Media Production

N/A

Jul 2009 to Oct 2009 (3 months)

Education

College Diploma in Biochemistry

Education Details

College Diploma

Biochemistry

El Monfia university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

El Monfia university
2008 - 2009
Biology in Science

Education Details

Biology

Science

Beni Suef University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Beni Suef University
2004 - 2008

Training and Courses

Training/Course Details

Diploma of Human Resource Managment

Feb 2014

Mis Learn

N/A

Training/Course Details

Leadership preparation (Leaders Anatomy)

Dec 2016

legic center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ARTAdaptiveAnalyticalArabicBiochemistryChemistChemistryCustomer ServiceCustomer Service AgentDiploma Of Human Resource ManagmentEnglishFlexibleHandles StressHealthcare And Medical ServicesHuman ResourceHuman ResourcesInternetLeadership Preparation (Leaders Anatomy)Media ProductionMedicalMedical Devices And SuppliesMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOrganizerScienceSenior HR SpecialistSupportSwimmingTeam PlayerTrips

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Internet

Internet

: Intermediate

: Medium

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Chemistry

Chemistry

: Advanced

: Medium

:

1-3 years

human resource

human resource

: Advanced

: High

:

1-3 years

Customer Service agent

Customer Service agent

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Analytical, Organizer, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

tota gmy @yahoo.com (Marwa gamil)

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