Basic Info

Muhammad Ghonem

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service representative at Teleperformance

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

German customer service representative


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

Aug 2017 to present (5 months)
Senior Back Office at Vodafone VIS German account

Experience Details

Senior Back Office

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone VIS German account (multinational)

Cairo, Egypt

N/A

Consumer Services

https://www.vodafone.de

Oct 2016 to Aug 2017 (10 months)
Technical enterpreis services at Vodafone Global Enterprise

Experience Details

Technical enterpreis services

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Global Enterprise (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Mar 2016 to Aug 2016 (5 months)
Translator at Mall Of Arabia (student activity)

Experience Details

Translator

Business Development

Student

N/A


Company Details

Mall Of Arabia (student activity)

Giza, Egypt

www.mallofarabia.com.eg

Jul 2012 to Dec 2012 (5 months)

Education

College Diploma in Languages and Translation

Education Details

College Diploma

Languages and Translation

Al-Azhar University., Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Azhar University.
2010 - 2014

Training and Courses

Training/Course Details

Labor Market Preparation

Mar 2013

3. Anwar Resala for Human Development

N/A

Training/Course Details

Leadership Development

Apr 2013

1. Nahda Training Academy

N/A

Training/Course Details

Customer Service Diploma

Feb 2013

5. Anwar Resala for Human Development

N/A

Training/Course Details

Neuro Linguistic Programming (NLP) diploma

Jan 2013

6. NLP Arabia

N/A

Training/Course Details

ICDL

Nov 2012

4. Syllabus Training Academy

N/A

Training/Course Details

(Self-Discovery Skills-mind Mapping)

Dec 2011

7. Cambridge Training College Britain Partner AIA

N/A

Training/Course Details

Self-Hypnosis

Mar 2013

LUCID TRAINING

N/A

Training/Course Details

textkompetenz

Aug 2014

Daad

workshop textkompetenz : textlinguistische interkulturelle und didaktische Aspekte .

Training/Course Details

Technical Support

Mar 2016

VIS Vodafone German account

N/A

Training/Course Details

Customer service

Sep 2016

DEL-Hueber German Courses

N/A

Training/Course Details

Soft skills training

Aug 2017

Telperformance

N/A

Jobseeker photo

Profile Skills and Keywords

(Self-Discovery Skills-mind Mapping)ArabicBusinessCareer PlanningConsumer ServicesCustomer ServiceCustomer Service DiplomaCustomer Service RepresentativeEnglishGermanHuman Development (Self-Discovery Skills-mind Mapping)ICDLLabor Market PreparationLanguages And TranslationLeadership DevelopmentMicrosoft Office 2007Neuro Linguistic Programming (NLP)Neuro Linguistic Programming (NLP) DiplomaPositive ThinkingSelf-HypnosisSenior Back OfficeSoft Skills TrainingSupportTechnical Enterpreis ServicesTechnical SupportTeleperformanceTextkompetenzThe Art Of LeadershipTime ManagementTraningTranslatorVodafone Global EnterpriseVodafone VIS German AccountWork

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office 2007

Microsoft Office 2007

: Expert

: Extreme - I love it!

:

1-3 years

Leadership Development

Leadership Development

: Advanced

: Extreme - I love it!

:

Less than 1 year

time management

time management

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Development (Self-Discovery Skills-mind Mapping)

Human Development (Self-Discovery Skills-mind Mapping)

: Advanced

: Medium

:

1-3 years

career planning

career planning

: Intermediate

: Medium

:

Less than 1 year

Neuro Linguistic Programming (NLP) diploma

Neuro Linguistic Programming (NLP) diploma

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

positive thinking

positive thinking

: Expert

: Extreme - I love it!

:

3-5 years

Labor Market Preparation

Labor Market Preparation

: Advanced

: High

:

1-3 years

time management

time management

: Advanced

: High

:

3-5 years

the art of leadership

the art of leadership

: Advanced

: High

:

1-3 years

Microsoft Office 2007

Microsoft Office 2007

: Advanced

: Extreme - I love it!

:

3-5 years

Neuro Linguistic Programming (NLP)

Neuro Linguistic Programming (NLP)

: Advanced

: High

:

1-3 years

Leadership Development

Leadership Development

: Intermediate

: Extreme - I love it!

:

1-3 years

career planning

career planning

: Beginner

: High

:

1-3 years

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