IG

IHAB TALAAT ABD EL HALIM GAD

customer service

Nasr City, Cairo, Egypt

Work Experience

  • Call center agentFull Time

    Mobinil

    Aug 2012 - Sep 2013 -1 yr, 1 month

    Egypt , Giza

    • Job Details:1. Answer phones in a professional manner 2. Respond to customer inquiries 3. Follow-up sales opportunities 4. Find the required information using the resources available 5. Address and resolve customer complaints 6. Provide information about the products and services to customers 7. Identify and escalate the priority issues 8. Archiving all calls within the system and making reports

  • Call center agentFull Time

    Raya contact center

    Jul 2011 - Jun 2012 -11 months

    Egypt , Cairo

    • Job Details: 1.Answer phones in a professional manner 2. Respond to customer inquiries 3. Follow-up sales opportunities 4. Find the required information using the resources available 5. Address and resolve customer complaints 6. Provide information about the products and services to customers 7. Identify and escalate the priority issues 8. Archiving all calls within the system and making reports

    • Education

    • College Diploma in Faculty of Arts

      Zagazig University (ZU)

      Jan 2005 - Jan 2010 - 5 yr

    • High School - Thanaweya Amma

      Kom El Nour

      Jan 2005 

    Skills

    • Customer Service
    • Customer Service

    Languages

    • English

      Intermediate

    • French

      Intermediate

    Training & Certifications

    • Customer service

      Raya company·2011
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