Osama Elsayed Elshebly

Customer service Manager at Waffarha. Com

Cairo, Egypt
  • Team management
  • Business Development
  • Customer focus
  • Handling complains
  • Customer Service

Work Experience

Customer service ManagerFull Time

Waffarha. Com

November 2019 - Present • 4 yrs, 4 months

Acting Customer Relation ManagerFull Time

Aljazeera Academy

March 2016 - October 2019 • 3 yrs, 7 months

Officer Card Services Dept. & Alternative Delivery ChannelsFull Time

Union National Bank Egypt

January 2011 - January 2016 • 5 yrs

AssociateFull Time

Union National Bank

April 2006 - December 2010 • 4 yrs, 8 months

Education

  • Professional Executive Master In Islamic Finance in Islamic Finance

    General Council For Islamic Banks And InstitutionJan 2016 to Jan 2018 · 2 Years
  • Bachelor of Commerce in Business Administration Dept

    Cairo University (CU)Jan 2011 to Jan 2014 · 3 Years
  • Bachelor of science in Science and Education

    Zagazig University (ZU)Jan 1999 to Jan 2003 · 4 Years

Skills

Tools and Fields of Expertise

  • Team management
  • Business Development
  • Customer focus
  • Handling complains
  • Customer Service
  • Banking
  • Accounting
  • Industry knowledge
  • Communication
  • customer relation
  • People Management

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • TOT

    The Board of International Trainers in America (BITA)·2017
  • Certified Islamic Banker

    General Council for Islamic Banks and Institution (CIBAFI)- Bahrain·2016
  • E - Banking

    Egyptian Banking institute -Egypt·2014
  • E - BANKING

    Egyptian Banking institute - Egypt·2014
  • AML &KYC

    Union National Bank, Training Center, United Arab Emirates·2010
  • Banking products &Operations

    Emirates Institute for Banking & Financial Studies, UAE·2010
  • ISLAMICBANKING

    Emirates Institute for Banking & Financial Studies, UAE·2009
  • BANKINGPRODUCTS&OPERATIONS

    Emirates Institute for Banking & Financial Studies, UAE·2007
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