Osama Elsayed Elshebly
Customer service Manager at Waffarha. Com
Cairo, Egypt- Team management
- Business Development
- Customer focus
- Handling complains
- Customer Service
Work Experience
Acting Customer Relation ManagerFull Time
Aljazeera Academy
March 2016 - October 2019 • 3 yrs, 7 months
Officer Card Services Dept. & Alternative Delivery ChannelsFull Time
Union National Bank Egypt
January 2011 - January 2016 • 5 yrs
Education
- General Council For Islamic Banks And InstitutionJan 2016 to Jan 2018 · 2 Years
Professional Executive Master In Islamic Finance in Islamic Finance
- Cairo University (CU)Jan 2011 to Jan 2014 · 3 Years
Bachelor of Commerce in Business Administration Dept
- Zagazig University (ZU)Jan 1999 to Jan 2003 · 4 Years
Bachelor of science in Science and Education
Skills
Tools and Fields of Expertise
- Team management
- Business Development
- Customer focus
- Handling complains
- Customer Service
- Banking
- Accounting
- Industry knowledge
- Communication
- customer relation
- People Management
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
TOT
The Board of International Trainers in America (BITA)·2017Certified Islamic Banker
General Council for Islamic Banks and Institution (CIBAFI)- Bahrain·2016E - Banking
Egyptian Banking institute -Egypt·2014E - BANKING
Egyptian Banking institute - Egypt·2014AML &KYC
Union National Bank, Training Center, United Arab Emirates·2010Banking products &Operations
Emirates Institute for Banking & Financial Studies, UAE·2010ISLAMICBANKING
Emirates Institute for Banking & Financial Studies, UAE·2009BANKINGPRODUCTS&OPERATIONS
Emirates Institute for Banking & Financial Studies, UAE·2007