Maha Ramadan Karam

Sales Advisor ManagerFull Time

• Job Details:1-Doing monthly reports for the management with the activity of the month 2-Responsible for organizing and maintaining a central facility for the purchase of all 3-goods, services and contracts on a best price / best quality basis. Also ensuring 4-smooth supply of material, consumables and equipment to the comp 5-Controlling the purchase and supply of all procured items & services. 6-Negotiating price and terms of products with suppliers. 7-Establishing terms, pricing, quality requirements, delivery, and contracts. 8-Adhering to all company policies with particular regard to accounting procedures. 9-Reviewing all contracts/agreements to achieve ‘best price/best quality’ purchasing. 10-Preparing & processing requisitions, purchase orders & invoices for purchases. 11-Giving sourcing input to colleagues to aid business planning & development 12-Making recommendations & advising senior management on all purchasing issues. 13-Maintaining records of supplier contracts, agreements, goods ordered received. 14-Oversee all aspects of collecting payments due from accounts receivable. 15-Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations. 16-Conduct follow up calls with customers to collect past due payments. 17Manage individual accounts at 30, 90 and 180 day level using database systems. 18-Determine if product function, condition or utilization caused problems that were not addressed by customer service. 19-Work with clients with hardships to make monthly payments that would fulfill the full payment. 20-Negotiate partial payment if deemed necessary due to product issues. 21-Analyze accounts past due by 180 days and determine collection feasibility, sending worse case scenario to accounting for bad debt status.

Supervisor customer serviceFull Time

• Job Details:1-Responsible for training new hires. 2-Responsible for follow-up reports of the customers and contact those in case there are 3-Send quotations per month for customers and make sure he arrived for them. 4-Send follow-up quotations for new varieties and send samples if needed. 5-Checking emails and following up and being keen on replying on time 6-Getting feedback from clients regularly in order to improve our services 7-Completing all the deals procedures with the new clients 8-Client's satisfaction is a priority and a target. 9-Ensure complaints are handled as well