Basic Info

Ahmed Fathy

6 years

Cairo,, Egypt

Bachelor's Degree

Experienced

Work Experience

  Customer Relation Management senior advisor at Etisalat misr

Experience Details

  Customer Relation Management senior advisor

Customer Service/Support

Experienced (Non-Manager)

 

Customer Relation Management Team (CRM)

 

· Checking customer satisfaction through the customer's word of mouth.

· Retain customer who face bad situation and negative feedback regarding any of Etisalat SVC.

· Maximize the value of the existing customer base

· Track customer's problems and problem resolving


Company Details

Etisalat misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

Nov 2013 to present (3 years 1 month)
  Customer Relation Management senior advisor at Etisalat misr

Experience Details

  Customer Relation Management senior advisor

Customer Service/Support

Experienced (Non-Manager)

 

Customer Relation Management Team (CRM)

 

· Checking customer satisfaction through the customer's word of mouth.

· Retain customer who face bad situation and negative feedback regarding any of Etisalat SVC.

· Maximize the value of the existing customer base

· Track customer's problems and problem resolving


Company Details

Etisalat misr (multinational)

Cairo, Egypt

N/A

Telecommunications

www.etisalat.com

Aug 2012 to present (4 years 4 months)
Customer Retention Specialist at Etisalat misr

Experience Details

Customer Retention Specialist

Customer Service/Support

Experienced (Non-Manager)

Troubleshoot any customer dis-satisfier and collaborate with leadership of Circulation Marketing, Customer Care, and Distribution for expedited resolution of issues when appropriate

· Analyse customer feedback and issues to determine basic root cause analysis. With this information, develop new techniques to ensure customer retention

· Meet weekly retention deadlines


Company Details

Etisalat misr (multinational)

Cairo, Egypt

N/A

Telecommunications

www.etisalat.com

Apr 2011 to present (5 years 8 months)
Trainer at Enactus (student activity)

Experience Details

Trainer

Education/Teaching, Training/Instructor

Entry Level

 Provides   Basic Business Skills and presentation skills


Company Details

Enactus (student activity)

Cairo, Egypt

www.enactusegypt.com

Jan 2016 to May 2016 (4 months)
Offshore customer services at Xceed (du International account)

Experience Details

Offshore customer services

Customer Service/Support

Experienced (Non-Manager)

Responsible for processing incoming calls from the high value customers including: Billing, cancellation, product/feature upgrades.. etc.

 


Company Details

Xceed (du International account)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.xceed.com

May 2010 to Oct 2011 (1 year 5 months)

Education

BA in Tourism and hotel

Education Details

BA

Tourism and hotel

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2005 - 2009

Training and Courses

Training/Course Details

Fgf

Oct 2010

Cairo university

N/A

Training/Course Details

Basic Business Skills

Mar 2010

berlitz

· Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF). · English course   · front office skills) from  American hotel lodging association · communication skills seminar in dale Carnegie

Training/Course Details

high impact presentation

May 2016

dale carnige

N/A

Training/Course Details

  · Microsoft excel 2010

Apr 2014

yat

N/A

Training/Course Details

Communication

May 2013

Dale carnige

communication skills seminar in dale Carnegie

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopBasic Business SkillsCommunicationCustomer Retention SpecialistCustomer ServiceEnglishEtisalat MisrFgfHigh Impact PresentationInitiativeItalianLeaderMarketing/customer SupportOffshore Customer ServicesOffshoringOutsourcingPresenterSocialSupportTeam PlayerTelecommunicationsTourism And HotelTrainerTrainingTraveling Customer Relation Management Senior Advisor Microsoft Excel 2010

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Advanced

: Advanced

: Beginner

: Beginner

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Beginner

: Little

:

Less than 1 year

Fields of Expertise

Marketing/customer support

Marketing/customer support

: Intermediate

: High

:

3-5 years

training

training

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Presenter, Initiative, Social, Team Player

Online Presence

Hany. Elgamal. 92@facebook. ComWww. Etisalat. Com. Eg

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