Basic Info

Ahmed Mahmoud

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Success Specialist at Masary

Experience Details

Senior Customer Success Specialist

Business Development

Experienced (Non-Manager)

Designing the user experience for all of Masary’s payment interfaces.
Drives the achievement of all revenue and profitability targets of the accounts.
Executing the UAT (User Acceptance Test) with our billers.
Exploring and overseeing new opportunities in the international e-payment market by conducting market research and seeking about organizations and potential new international markets.
Following up with the project management team regarding the technical requirements of the billers.
Maintaining of the relationships with our new and existing billers.
Monitoring the daily basis reports that communicated regularly to the billers from financial and operational aspects.
Negotiating agreements with the target billers till signing contracts
Operate as the lead point of contact for any and all matters specific to the billers as a first level support for account management.
Perform business cases studies for any new project.


Company Details

Masary

Cairo, Egypt

101-500 employees

Business Services - Other

http://e-masary.com/index.html

Sep 2016 to present (10 months)
Territory Sales Manager at FedEx

Experience Details

Territory Sales Manager

Logistics/Supply Chain

Experienced (Non-Manager)

Monitor Pipeline Forecast and ensuring business from new and existing customers in a timely manner.
Implement Territory Business plan and national marketing and promotion program (cycle based) in the territory with a target to achieve optimum return
Responsible of opening new corporate deals with key account customers.
Take care of current customers and solve any issues they face.
Being the link between the customer and any internal department.
Achieving my area's target from current and new customers.
Creating new techniques which meet the customers shipping needs.
Helping the credit team to collect the payments from the customers.
Helping the customs team to release the customer's shipments.


Company Details

FedEx (multinational)

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

www.fedex.com

Aug 2014 to Sep 2016 (2 years 1 month)
Sales Account Manager at Maharashtra Knowledge Corporation Limited (MKCL)

Experience Details

Sales Account Manager

Education/Teaching, IT/Software Development, Training/Instructor

Experienced (Non-Manager)

We have (LMS and CAD Software) for International School, Training Certificate and 3D Printer for Industrial Society”
Communicates with customers with regard to any account problems, concerns, needs, and more.
Plan and attend regular update meetings with accounts.
Contribute to strategic planning in the selection of new business partners.
Maintains post-sale contact with clients in order to facilitate a positive and productive long- term relationship.
Attends sales meeting and training sessions as assigned by the Director of Sales.


Company Details

Maharashtra Knowledge Corporation Limited (MKCL) (multinational)

Cairo, Egypt

51-100 employees

Computer Software, Education

http://www.mkcl.com.eg/

Oct 2010 to Sep 2014 (3 years 11 months)
• Sales representative at Integra Business and Technology

Experience Details

• Sales representative

Sales/Retail

Entry Level

“We used to deal with the governmental sector, we dealt with procurement department and technical engineers trying to convince them to buy Xerox printers through bids and auctions.”
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Cold calling to arrange meetings with potential customers to prospect for new business.
Representing their company at trade exhibitions, events and demonstrations.Negotiating on price, costs, delivery and specifications with buyers and managers.
Gaining a clear understanding of customers' businesses and requirements.
Attending team meeting and sharing best practice with colleagues.


Company Details

Integra Business and Technology

Cairo, Egypt

11-50 employees

Publishing and Printing

N/A

Aug 2009 to Oct 2010 (1 year 2 months)

Education

BSC in commerce in Business Administration and Management

Education Details

BSC in commerce

Business Administration and Management, General

Cairo University, Egypt

C / Good / 65 - 75%

Business Administration - Accounting - marketing - and sales - strategic planning -

N/A

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El saff High School

Egypt

2004

B / Very Good / 75 - 85%

N/A

El saff High School
2004

Certifications

ICDL
May 2010

Certificate details

ICDL

May 2010

N/A

N/A

N/A

Syndicate Applied

microsoft office

Training and Courses

Training/Course Details

Marketing

Mar 2009

Bright Minds

N/A

Training/Course Details

Strategic Planning

Apr 2012

Tarek Swedan

N/A

Training/Course Details

Sales course

May 2009

Bright Minds

N/A

Training/Course Details

English course

Feb 2014

Bright Minds

N/A

Training/Course Details

Soft skills

Apr 2011

Ibrahim Elfiky

communication , presentation , Negotiation skills , mind mapping and fast reading"

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

- Learning- Reading- Sharing ExperiencesAdaptiveArabicBusinessBusiness Administration And ManagementBusiness DevelopmentBusiness Services - OtherComputer SoftwareCustomer ServiceEducationEnglishEnglish CourseFedExFlexibleGeneralHard WorkerICDLITLogisticsLogistics And Supply ChainMaharashtra Knowledge Corporation Limited (MKCL)ManagementMarketingMicrosoft OfficeNegotiatorProject ManagementPublishing And PrintingRetailSalesSales Account ManagerSales CourseSenior Customer Success SpecialistSocialSoft SkillsSoftware DevelopmentStrategic PlanningTeam PlayerTeamworkTerritory Sales ManagerTransportation Sales Representative

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

3-5 years

ICDL

ICDL

: Advanced

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: High

:

3-5 years

Management

Management

: Intermediate

: High

:

1-3 years

Marketing

Marketing

: Beginner

: High

:

1-3 years

Fields of Expertise

sales

sales

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Negotiator, Flexible / Adaptive, Social, Team Player

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