Basic Info

Mohamed Mohamed Gaber

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality assurance specialist /internal auditor at Wasla

Experience Details

Quality assurance specialist /internal auditor

Quality

Experienced (Non-Manager)

N/A


Company Details

Wasla

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2015 to present (1 year 8 months)
Quality Assurance Specialist at E-finance

Experience Details

Quality Assurance Specialist

Quality

Experienced (Non-Manager)

• Monitoring call and transactions monitoring
• Determine training needs and required updates
• Work on defects to decrease variation
• Define root causes and deploying six sigma projects



Company Details

E-finance

Cairo, Egypt

N/A

Financial Services, Business Services - Other, Banking

http://www.efinance.com.eg/

Apr 2013 to Apr 2015 (2 years)
Call center agent at Vodafone egypt " wasla outsourcing "

Experience Details

Call center agent

Customer Service/Support

Student

- Provide customers with all required information related to the company products and services .
- Handle all USB and mobile internet basic trouble shooting related issues .
- Follow up all customers related issues and provide timely feedback to Vodafone Egypt .


Company Details

Vodafone egypt " wasla outsourcing "

Cairo, Egypt

N/A

Outsourcing/Offshoring

http://www.wasla.com/

Aug 2010 to Mar 2012 (1 year 7 months)

Achievements


certified as a lean six sigma Green belt from Nevada uni.


Education

College Diploma in TQM

Education Details

College Diploma

TQM

Arab Academy for Science, Technology & Maritime Transport, Egypt

A / Excellent / 85 -100%

• statistical Quality Control (MINI TAB ) • Project Management (PMP , PMI ) • Modern Quality Assurance Standers • Quality Planning • Lean Six sigma • Quality Management

N/A

Arab Academy for Science, Technology & Maritime Transport
2015 - 2017 (Expected)
College Diploma in Lean Six Sigma Green Belt

Education Details

College Diploma

Lean Six Sigma Green Belt

Ain Shams University (six sigma school ), Egypt

A / Excellent / 85 -100%

how to select a project(DMAIC) who to generate solutions (5 why ) 5 s - kanabans - risk and training control sigma level - capability SIPOC .....

i did my first project at efinance call center and it was about How to reduce average handling time to save 501,000 / year

Ain Shams University (six sigma school )
2015 - 2015
Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2008 - 2011
High School - Other

High School Details

Other

el zahraa

Egypt

2007

A / Excellent / 85 -100%

N/A

el zahraa
2007

Certifications

Certificate details

Lean Six Sigma green belt Diploma

Oct 2015

N/A

N/A

N/A

six sigma scool -ain shams university - Nivada university

 Certified from Nevada University as a Lean six sigma Green belt
 Quality practicing license from Nevada university
 Certified from six sigma school Ain shams University

TQM Diploma
Dec 2016

Certificate details

TQM Diploma

Dec 2016

N/A

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport

The diploma included the below

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AccountingAdaptiveArabicBankingBusiness Services - OtherCall Center AgentConsumer ServicesCreativeCustomer ServiceEnglishFinancial ServicesFlexibleFrenchHandles StressKung FuLean Six Sigma Green BeltLean Six Sigma Green Belt DiplomaMicrosoft OfficeMinitabOffshoringOutsourcingPoetryProject ManagementQuality AssuranceQuality Assurance SpecialistQuality Assurance Specialist /internal AuditorQuality ControlReadingSix Sigma ToolsSupportSupportiveTQMTQM DiplomaTeam PlayerVisio

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Visio

Visio

: Expert

: Extreme - I love it!

:

3-5 years

minitab

minitab

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

six sigma tools

six sigma tools

: Intermediate

: High

:

1-3 years

Fields of Expertise

Quality assurance

Quality assurance

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Creative, Flexible / Adaptive, Handles Stress, Team Player, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=303258689&trk=nav_responsive_tab_profilehttps://www.facebook.com/mahamed.dragonmohamed.gaber@wasla.com

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