Basic Info

Ahmed Ali

6 years

Qalubia, Egypt

Bachelor's Degree

Manager

Work Experience

Customer service manager at Habitat

Experience Details

Customer service manager

Administration

Manager

I manage the customer service section with 8 person as my team


Company Details

Habitat (multinational)

Cairo, Egypt

501-1000 employees

Textile and Clothing

N/A

Sep 2016 to present (1 year 4 months)
Customer service responsible and R&D assistant manager at T&C garments Egypt

Experience Details

Customer service responsible and R&D assistant manager

Administration

Experienced (Non-Manager)

i was dealing with the customers in all fabric and production issues also i was supporting the R&D manager


Company Details

T&C garments Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Textile and Clothing

N/A

Jan 2013 to Sep 2016 (3 years 8 months)
External affairs and customer service at Cairo Pack Company

Experience Details

External affairs and customer service

Administration, Customer Service/Support

Experienced (Non-Manager)

i was handling all the external affairs also handling the customer
1- Handling the customers requests
2- Dealing with all the organizations
3- Supporting sells department


Company Details

Cairo Pack Company

Qalubia, Egypt

501-1000 employees

Manufacturing

N/A

Jan 2012 to Jan 2013 (1 year)
Customer service agent at Etisal international

Experience Details

Customer service agent

Customer Service/Support

Entry Level

Handling Etisalat customer via phones


Company Details

Etisal international (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2009 to Jan 2010 (1 year)
Customer service at El Nahrain Company

Experience Details

Customer service

Sales/Retail

Student

i was handling customer requests and following the markets like Carfour and Ragab sons
Also i was supporting sells agents


Company Details

El Nahrain Company

Cairo, Egypt

51-100 employees

Food and Beverage Production

N/A

Sep 2006 to Jan 2009 (2 years 4 months)

Achievements


I have achievements as Customer service manager at Habitat (2016 - present) I have achievements as Customer service responsible and R&D assistant manager at T&C garments Egypt (2013 - 2016) I have achievements as External affairs and customer service at Cairo Pack Company (2012 - 2013) I have achievements as Customer service agent at Etisal international (2009 - 2010) I have achievements as Customer service at El Nahrain Company (2006 - 2009)

Education

Bachelor's Degree in Faculty of Arts

Education Details

Bachelor's Degree

Faculty of Arts

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Egypt

Egypt

2005

B / Very Good / 75 - 85%

N/A

Modern Egypt
2005

Certifications

ICDL
Mar 2010

Certificate details

ICDL

Mar 2010

100 out of 100

N/A

EGYOOO440183

Miser Learn

Studying the international computer driving licence

Certificate details

American Language Course

Apr 2009

95 out of 100

N/A

N/A

Modli

Studying american English language

Training and Courses

Training/Course Details

American language

Feb 2009

Modli

Studying the American English Language

Training/Course Details

ICDL

Mar 2010

Miser learn center

we have training in international computer driving license

Jobseeker photo

Profile Skills and Keywords

AdminAdministrationAmerican LanguageAmerican Language CourseArabicBusiness DevelopmentCommunication SkillsCommunicatorConsumer ServicesCustomer ServiceCustomer Service AgentCustomer Service ManagerCustomer Service Responsible And R&D Assistant ManagerDevelopingEnglishEtisal InternationalExternal Affairs And Customer ServiceFaculty Of ArtsFollowing And Support SellsFollowing The NewsFood And Beverage ProductionFoot BallHabitatHard WorkerICDLInternetLeaderLearning New ThingsManagementManufacturingMicrosoft OfficeNegotiatorOut LookProblem SolverRetailSalesSolving IssuesSupportT&C Garments EgyptTextile And ClothingWorking Hard

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Out look

Out look

: Advanced

: High

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Admin

Admin

: Advanced

: Extreme - I love it!

:

3-5 years

management

management

: Advanced

: Extreme - I love it!

:

1-3 years

following and support sells

following and support sells

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Negotiator, Problem Solver

Like Ahmed `s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed 's full profile and find more great talent and professionals to join your team.