Basic Info

Ahmed Ali

6 years

Al Qalyubia Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Customer service manager at Habitat

Experience Details

Customer service manager

Administration

Manager

I manage the customer service section with 8 person as my team


Company Details

Habitat (multinational)

EL Obour city, Egypt

501-1000 employees

Textile and Clothing

N/A

Sep 2016 to present (3 months)
Customer service responsible and R&D assistant manager at T&C garments Egypt

Experience Details

Customer service responsible and R&D assistant manager

Administration

Experienced (Non-Manager)

i was dealing with the customers in all fabric and production issues also i was supporting the R&D manager


Company Details

T&C garments Egypt (multinational)

EL Obour city, Egypt

More than 1000 employees

Textile and Clothing

N/A

Jan 2013 to Sep 2016 (3 years 8 months)
External affairs and customer service at Cairo Pack Company

Experience Details

External affairs and customer service

Administration, Customer Service/Support

Experienced (Non-Manager)

i was handling all the external affairs also handling the customer
1- Handling the customers requests
2- Dealing with all the organizations
3- Supporting sells department


Company Details

Cairo Pack Company

El Khanka, Egypt

501-1000 employees

Manufacturing

N/A

Jan 2012 to Jan 2013 (1 year)
Customer service agent at Etisal international

Experience Details

Customer service agent

Customer Service/Support

Entry Level

Handling Etisalat customer via phones


Company Details

Etisal international (multinational)

El Abbasia, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2009 to Jan 2010 (1 year)
Customer service at El Nahrain Company

Experience Details

Customer service

Sales/Retail

Student

i was handling customer requests and following the markets like Carfour and Ragab sons
Also i was supporting sells agents


Company Details

El Nahrain Company

el maadi, Egypt

51-100 employees

Food and Beverage Production

N/A

Sep 2006 to Jan 2009 (2 years 4 months)

Achievements


I have achievements as Customer service manager at Habitat (2016 - present) I have achievements as Customer service responsible and R&D assistant manager at T&C garments Egypt (2013 - 2016) I have achievements as External affairs and customer service at Cairo Pack Company (2012 - 2013) I have achievements as Customer service agent at Etisal international (2009 - 2010) I have achievements as Customer service at El Nahrain Company (2006 - 2009)

Education

Bachelor's Degree in Faculty of Arts

Education Details

Bachelor's Degree

Faculty of Arts

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Egypt

Egypt

2005

B / Very Good / 75 - 85%

N/A

Modern Egypt
2005

Certifications

ICDL
Mar 2010

Certificate details

ICDL

Mar 2010

100 out of 100

N/A

EGYOOO440183

Miser Learn

Studying the international computer driving licence

Certificate details

American Language Course

Apr 2009

95 out of 100

N/A

N/A

Modli

Studying american English language

Training and Courses

Training/Course Details

American language

Feb 2009

Modli

Studying the American English Language

Training/Course Details

ICDL

Mar 2010

Miser learn center

we have training in international computer driving license

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdminAdministrationAmerican LanguageAmerican Language CourseArabicBusiness DevelopmentCommunication SkillsCommunicatorConsumer ServicesCustomer ServiceCustomer Service AgentCustomer Service ManagerCustomer Service Responsible And R&D Assistant ManagerDevelopingEnglishEtisal InternationalExternal Affairs And Customer ServiceFaculty Of ArtsFollowing And Support SellsFollowing The NewsFood And Beverage ProductionFoot BallHabitatHard WorkerICDLInternetLeaderLearning New ThingsManagementManufacturingMicrosoft OfficeNegotiatorOut LookProblem SolverRetailSalesSolving IssuesSupportT&C Garments EgyptTextile And ClothingWorking Hard

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Out look

Out look

: Advanced

: High

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Admin

Admin

: Advanced

: Extreme - I love it!

:

3-5 years

management

management

: Advanced

: Extreme - I love it!

:

1-3 years

following and support sells

following and support sells

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Negotiator, Problem Solver

Online Presence

Ahmed IbrahimAhmed Ibrahim

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