Basic Info

Ahmed Mosaad

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior System Engineer at I.T.S (International Turnkey Systems co.)

Experience Details

Senior System Engineer

IT/Software Development

Experienced (Non-Manager)

o Second level support for all company infrastructure services of Microsoft technology and other technologies in all company branches.
o Managing nearly 43 ESX/ESXi Hosts and 450 VMs configured in HA/DRS clusters using VMware vCenter server4.1.
o Full administration for company servers virtualized using Microsoft Hyper-V 2012.
o Administrating & Maintaining the Exchange 2010 Environment active - active site.
o Installation, configuration, and administration windows server Active Directory.
o Managing DNS, DHCP,WSUS and File Servers on all sites and domains.
o Manage VM backup & restore using Veeam backup & replication.
o Full administration (Software and Hardware) of nearly 300 Physical servers and 450 virtual servers Distributed over remote sites.
o Managing and maintaining Exchange Server 2010 backup using Symantec Backup Exec 2010 R3.
o Administrating & Maintaining Symantec Endpoint protection antivirus.


Company Details

I.T.S (International Turnkey Systems co.) (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

www.its.ws

Apr 2012 to present (4 years 8 months)
Systems Support Specialist at IBM

Experience Details

Systems Support Specialist

IT/Software Development, Customer Service/Support, Engineering - Construction/Civil/Architecture

Experienced (Non-Manager)


* Provide remote troubleshooting and analysis assistance for installation, problem determination / problem source Identification in order to come up with logical action plan based on log assessment.
* Support, consult and troubleshoot IBM Worldwide clients’ for their physical desktops/servers and its various virtual environments, on any of various hardware platforms and model (Blade and standalone server).
* Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).
Collaborate with internal or external vendor team, to resolve mission critical production environment, analysis log, replicate problems, bug report and debug for related vendor for client behalf.
* Take part of on-call pager rotation (off business hour). Deal with constant high stress, from escalated cases with production down severity or high impact, effectively.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Apr 2015 to present (1 year 8 months)
Network Engineer at I.T.S (International Turnkey Systems co.)

Experience Details

Network Engineer

IT/Software Development

Experienced (Non-Manager)

o Managing & operating CISCO routers & switches.
o Troubleshooting network connectivity (routing , switching ) between company branches.
o Monitoring almost IT infrastructure via Zenoss.
o Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services Desks and other support teams.
o Performing a preventive maintenance on some network devices “Routers & Switches ”.
o Handle Request For Service and Standard Changes related to the systems and infrastructure on the below devices:

1. Managing and operating Bluecoat Proxy for end user internet access.
2. Managing and operating Cisco ASA Firewall(through ASDM) providing our core network the desired security protection.
3. Managing Epygi IP PBX & Gateway devices.


Company Details

I.T.S (International Turnkey Systems co.) (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

N/A

Mar 2011 to Apr 2012 (1 year 1 month)
CUstomer Service Engineer at I.T.S (International Turnkey Systems co.)

Experience Details

CUstomer Service Engineer

IT/Software Development

Entry Level

o Investigating & troubleshooting application – windows & Network issues, solving if within scope or escalating to L2 if not.
o Handling requests for Active directory users accounts, domain groups & Shared folders.
o E-Mail logging through Symantec Messaging Gateway.
o Ensuring service provided quality to meet SLM.
o Use BMC Remedy ticketing system to handle user tickets.


Company Details

I.T.S (International Turnkey Systems co.) (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

www.its.ws

Oct 2009 to Mar 2011 (1 year 5 months)

Education

BSc in Computer Science

Education Details

BSc

Computer Science

Zagazig University, Egypt

C / Good / 65 - 75%

N/A

N/A

Zagazig University
2004 - 2008

Certifications

VCP 5.0
Jan 2014

Certificate details

VCP 5.0

Jan 2014

410 out of 500

N/A

N/A

Vmware

Vmware Certified Professional - Data Center Virtualization.

CCNP
Feb 2012

Certificate details

CCNP

Feb 2012

N/A

N/A

N/A

CISCO

CCNP v6 Routing & Switching.

CCNA
May 2010

Certificate details

CCNA

May 2010

N/A

N/A

N/A

CISCO

N/A

ITIL
Jan 2012

Certificate details

ITIL

Jan 2012

N/A

N/A

N/A

EXIN

N/A

Training and Courses

Training/Course Details

VMware vSphere: Install, Configure, Manage [V5.1].

Sep 2013

Global Knowledge

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBMC RemedyBuilding ConstructionBusiness-orientedCCNACCNPCISCO ProductsCUstomer Service EngineerCisco FirewallsComputer ScienceCustomer ServiceData-centersEnglishHayper-vI.T.S (International Turnkey Systems Co.)IBMITITILITIL EnvironmentInformation Technology ServicesInnovativeMicrosoft SystemsNegotiatorNetwork EngineerPersistentSAN / NASSenior System EngineerSkilled TradesSocialSoftware DevelopmentSupportSymantec Endpoint ProtectionSystems Support SpecialistTroubleshootingVCP 5.0VMWareVMware VSphere: Install, Configure, Manage [V5.1].VertualizationWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

3-5 years

VMWare

VMWare

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

1-3 years

BMC Remedy

BMC Remedy

: Advanced

: Extreme - I love it!

:

3-5 years

CCNP

CCNP

: Advanced

: High

:

1-3 years

Hayper-v

Hayper-v

: Intermediate

: High

:

1-3 years

Cisco Firewalls

Cisco Firewalls

: Intermediate

: Medium

:

1-3 years

Symantec Endpoint Protection

Symantec Endpoint Protection

: Intermediate

: High

:

1-3 years

SAN / NAS

SAN / NAS

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Data-centers

Data-centers

: Advanced

: High

:

3-5 years

ITIL environment

ITIL environment

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Negotiator, Innovative, Persistent, Social

Online Presence

eg.linkedin.com/pub/ahmed-mosaad/28/767/42

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