Basic Info

Hossam Aly

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Instructor at British institute

Experience Details

Instructor

Education/Teaching, Training/Instructor

Entry Level

Teaching the English language levels to different people ages& it's part time job.


Company Details

British institute

Cairo, Egypt

101-500 employees

Education

N/A

Jan 2017 to present (7 months)
Instructor at Knowledge Center

Experience Details

Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Knowledge Center

Cairo, Egypt

101-500 employees

Education

N/A

Feb 2016 to present (1 year 6 months)
Corresponded at Smatr.com

Experience Details

Corresponded

Customer Service/Support

Experienced (Non-Manager)

Delivering some documents from & to banks.


Company Details

Smatr.com

Egypt

501-1000 employees

Other - Not Classified

N/A

Jun 2016 to present (1 year 2 months)
Mini bar, Room service Attendant at Novotel DWTC Hotel

Experience Details

Mini bar, Room service Attendant

Hospitality/Hotels/Food Services, Customer Service/Support

Experienced (Non-Manager)

My task is deliver food, drinks, silverware and condiments to guest rooms to fulfill guest orders. The room service attendant wheels the tray into the guest room with the guest's approval, sets up the table, opens platters and identifies each portion. The attendant may check back later to remove the cart. room service attendants also may be responsible for taking guest orders by phone. and also started working as Mini bar attendant my task was empty and refill the mini bar, with the hotel items and this responsibility required following the report and codification of all variables immediately , fast moving "multitasking"


Company Details

Novotel DWTC Hotel

Dubai, United Arab Emirates

More than 1000 employees

Hospitality/Hotels

www.novotel.com

Apr 2014 to Nov 2016 (2 years 7 months)
Salesman at Samsung

Experience Details

Salesman

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Samsung

Dubai, United Arab Emirates

N/A

Electronics and Semiconductors

N/A

Dec 2014 to Jan 2016 (1 year 1 month)
Reservation agent at Novotel

Experience Details

Reservation agent

Customer Service/Support, Writing/Editorial, Tourism/Travel

Experienced (Non-Manager)

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.


Company Details

Novotel

Dubai, United Arab Emirates

More than 1000 employees

Hospitality/Hotels

N/A

Apr 2015 to Jan 2016 (9 months)
Agent-Floor support at Raya

Experience Details

Agent-Floor support

Customer Service/Support

Experienced (Non-Manager)

customer service in project Etisalat Emirates, handling customer problems and making troubleshooting if they had issue in using the internet.


Company Details

Raya

Cairo, Egypt

N/A

Consumer Services , Outsourcing/Offshoring , Telecommunications

www.rayacorp.com

Nov 2013 to Nov 2014 (1 year)
Waiter at Marriott Bakery cafe

Experience Details

Waiter

Hospitality/Hotels/Food Services

Entry Level

Starting the job from the back area to work as sandwichs maker, French pastry and coffee sales and finally waiter.


Company Details

Marriott Bakery cafe

Cairo, Egypt

N/A

Food and Beverage Production

N/A

Feb 2012 to Mar 2014 (2 years 1 month)
Sales man at TOMMY HILFIGIR

Experience Details

Sales man

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Responsibilities in this work has been helping clients in obtaining appropriate clothing, I have worked in the branch of City Stars and Elmohandesen branch as I was of the participants at the opening of the branch is located in the free markets to EgyptAir . making orders from the head office by the needed products and arrange them in a coordinated manner.


Company Details

TOMMY HILFIGIR (multinational)

Cairo, Egypt

N/A

Import and Export

N/A

Feb 2011 to Oct 2013 (2 years 8 months)
Information Center official at Delta Misr for Animal Production

Experience Details

Information Center official

Writing/Editorial

Experienced (Non-Manager)

Tasks that I can do is, take the data and details on livestock and nutrition own and in an advanced stage I was doing the work of analyzing data as may be I entered before to see the positive and negative differences for submission to the project manager and then try to make a development for the work.


Company Details

Delta Misr for Animal Production

Monufya, Egypt

N/A

Dairy

N/A

Feb 2010 to Sep 2013 (3 years 7 months)
Sales advisor at Computer shop

Experience Details

Sales advisor

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Responsibilities in this work has been helping customers in obtaining appropriate computers or any other related tools such like printers internet installment etc..., making orders from the head office by the needed products and arrange them in a coordinated manner, and after one year getting promoted to be an assistant manager


Company Details

Computer shop

Cairo, Egypt

N/A

Computer Hardware, Computer Software, Information Technology Services

N/A

Jun 2011 to Sep 2013 (2 years 3 months)
Sales man at Mffco Helwan

Experience Details

Sales man

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Responsibilities in this work was doing the sales operations and help customers get the right products for them,requests and manufactures some of the products from the factory of the company and all that is related to the sale.


Company Details

Mffco Helwan

Cairo, Egypt

N/A

Furniture

N/A

Aug 2010 to Oct 2012 (2 years 2 months)
Receptionist at Nile Bride

Experience Details

Receptionist

Tourism/Travel

Entry Level

• Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift


Company Details

Nile Bride

Sohag, Egypt

501-1000 employees

Travel and Tourism

N/A

Dec 2008 to Jan 2010 (1 year 1 month)
Sales assistant at Freinds Car

Experience Details

Sales assistant

Business Development, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Freinds Car

Cairo, Egypt

1-10 employees

Automotive

N/A

Jul 2006 to Sep 2009 (3 years 2 months)

Achievements


I have achieved a good experience in a lot of fields .

Education

MIS in IT

Education Details

MIS

IT, Data analisys

Al-Alsun Higher Institute of Tourism and Hotel Management, Egypt

C / Good / 65 - 75%

Decision support systems Netwo

N/A

Al-Alsun Higher Institute of Tourism and Hotel Management
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah Salem high school

Egypt

2001

C / Good / 65 - 75%

N/A

Salah Salem high school
2001

Certifications

FGF grant
Aug 2008

Certificate details

FGF grant

Aug 2008

75 out of 100

N/A

N/A

FGF

Basic business skills acquisi "BBSA"

Training and Courses

Training/Course Details

Basic business skills acquisi "BBSA"

Aug 2008

future generation foundation

Basic business skills acquis

Training/Course Details

42 hours, reservation agent, live training

Dec 2015

Novotel Dubai world trade centre

help people book their stay. Reservation agents often work in call centers for the resorts and take incoming calls for people interested in staying in the property. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs, also take credit card information over the phone and may begin the billing process. Sometimes, reservation agents may have to call out to a client to remind them of their upcoming reservation or to tell them if something about their reservation has changed.

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Last update 20 days ago.

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Profile Skills and Keywords

42 Hours, Reservation Agent, Live TrainingAdaptiveAgent-Floor SupportArabicAutomotiveBasic Business Skills Acquisi "BBSA"BooksBusinessBusiness DevelopmentClothing SalesCommunicatorComputer HardwareComputer SkillsComputer SoftwareConsumer ServicesCorrespondedCreativeCustomer ServiceDairyData AnalisysEditorialEducationElectronics And SemiconductorsEnglishFGF GrantFishingFlexibleFood And Beverage ProductionFood ServicesFree Tour LeaderFront WaiterFurnitureHospitalityHotelsITImport And ExportInformation Center OfficialInformation Center Official "Information Technology ServicesInstructorInternetMicrosoft OfficeMini Bar, Room Service AttendantNegotiatorOffshoringOther - Not ClassifiedOutsourcingReceptionis?ReceptionistReservation AgentRetailSalesSales AdvisorSales AssistantSales ManSalesmanScrapSportsSuper Vise The House Keeping DepartmentSupportSupportiveTOMMY HILFIGIRTechnologiesTechnology SalesTelecommunicationsTourismTravelTravel And TourismWaiterWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

5-7 years

Sales

Sales

: Advanced

: High

:

More than 7 years

Computer Skills

Computer Skills

: Intermediate

: High

:

5-7 years

Internet

Internet

: Intermediate

: High

:

More than 7 years

Fields of Expertise

sales

sales

: Advanced

: High

:

More than 7 years

Free tour leader

Free tour leader

: Advanced

: High

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

3-5 years

Information Center official "

Information Center official "

: Intermediate

: Medium

:

Less than 1 year

Scrap

Scrap

: Intermediate

: Medium

:

Less than 1 year

Technology sales

Technology sales

: Intermediate

: Medium

:

1-3 years

Receptionisف

Receptionisف

: Intermediate

: Medium

:

Less than 1 year

front waiter

front waiter

: Intermediate

: Medium

:

Less than 1 year

clothing sales

clothing sales

: Intermediate

: High

:

1-3 years

Information Center official

Information Center official

: Intermediate

: High

:

Less than 1 year

Super vise the house keeping department

Super vise the house keeping department

: Beginner

: Little

:

Less than 1 year

Key Skills

Communicator, Negotiator, Creative, Flexible / Adaptive, Supportive

Online Presence

Hossam Aly

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