Basic Info

Haitham Hassan

1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Sales Executive at Agility Logistics

Experience Details

Sales Executive

Logistics/Supply Chain

Entry Level

N/A


Company Details

Agility Logistics (multinational)

6 October, Giza, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Nov 2016 to present (1 month)
Customer Service and Billing Specialist at Orange Egypt

Experience Details

Customer Service and Billing Specialist

Customer Service/Support

Entry Level

N/A


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.orange.com

Oct 2015 to Jul 2016 (9 months)
Sales Executive Over the Phone at Horizon Call Center

Experience Details

Sales Executive Over the Phone

Sales/Retail

Entry Level

 Make outbound calls and listening to customer requirements and presenting appropriately to make a sale
 Managing the sales process for new prospects from initial contact through to closure
 Dealing with customer enquiries over the phone or via email
 Contacting prospective customers and discussing their requirements
 Achieving all revenue targets & objectives in line with the Area Business Plan
 Identifying what customers want
 Planning and organizing the day to ensure all opportunities are maximized
 negotiating the terms of an agreement and closing sales
 challenging any objections with a view to getting the customer to deposit
 advising and discussing special promotions
 handling angry customers and solve their problems which them faced it in the company


Company Details

Horizon Call Center

Cairo, Egypt

11-50 employees

Financial Services

N/A

Dec 2014 to May 2015 (5 months)
Customer Service at Wasla outsourcing at Vodafone project

Experience Details

Customer Service

Customer Service/Support

Entry Level

 Answers customer/client requests or inquiries concerning services and products and reports problem areas.
 Utilizes various systems and tools to initiate to assist and service customers.
 Continually maintain working knowledge of all company products, services and promotions.
 Make recommendations according to customer's needs.
 Utilize operational systems to process purchases of all products and services.
 Troubleshoots and resolves customer impacting issues such as but not limited to voice & data
 Provides support for products and services offered by the Company.
 Identifies, tracks & trends issues to assist in root cause elimination.


Company Details

Wasla outsourcing at Vodafone project (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services , Outsourcing/Offshoring

N/A

Mar 2014 to May 2014 (2 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Minya Secondary School for boys

Egypt

2009

A / Excellent / 85 -100%

N/A

El Minya Secondary School for boys
2009

Training and Courses

Training/Course Details

EDU Egypt

May 2013

Cairo university

The Education Development Program for Egyptian universities (EDUEgypt) in third year . It’s contain: Berlitz English Call Centers & BPO Offices

Training/Course Details

Digital Marketing Course

Feb 2016

IRC (USA embassy)

Digital Marketing Course at IRC (USA embassy)

Training/Course Details

Marketing workshop

Nov 2015

Career advancers

N/A

Training/Course Details

Marketing Concepts

Apr 2016

RTC

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopAgility LogisticsArabicBusiness DevelopmentConsumer ServicesCustomer ServiceCustomer Service And Billing SpecialistDigital Marketing CourseEDU EgyptEnglishFinancial ServicesFootballFreedomFunHandlingHard WorkerLogisticsLogistics And Supply ChainMarketing ConceptsMarketing WorkshopMicrosoft OfficeMicrosoft OutlookMicrosoft WordMusicNegotiationNegotiatorOffshoringOrange EgyptOrganizerOutsourcingReadingRetailSalesSales ExecutiveSales Executive Over The PhoneSocialSupportSurfing InternetTeam PlayerTelecommunicationsTransportationWasla Outsourcing At Vodafone Project

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Handling

Handling

: Expert

: Extreme - I love it!

:

Less than 1 year

Negotiation

Negotiation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Organizer, Social, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=231179653&trk=nav_responsive_tab_profilehttps://www.facebook.com/hythamelsaifyhttps://www.twitter.com/hythamelsaify

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