Islam Hamdy Tawfiq

Call center Agent Full Time

• Job Details:•Train all the new and existing call center agents. •Build customer s interest in the services and products offered by the company . •Respond to telephone inquiries about the company s products. •Follow communication / update expectations with clients scheme or agreed time frames set. •Provide personalized customer service of highest level. •Handel all customer complaints and report to my manager. •Answer all customer inquiries effectively, and recording and query on maximizing solution either directly or query directed to the correct department in the company and provide .follow-up service to close or conclude each query. Accounts principle: attended calls and inquiries - attend to all customer inquiries with an optimistic tone gentle and helpful. To all calls and customer inquiries attend -. - Defuse customer complaints charged in a helpful and professional manner

Salesman Full Time