Basic Info

Ahmed Abdelkhalek

4 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Officer at Union National Bank

Experience Details

Customer Service Officer

Banking

Experienced (Non-Manager)

Handling customer’s Inquiries and requests on banking products and services such as savings, cheque, business, loan account and Handling cash transactions and cash balancing.


Company Details

Union National Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

May 2016 to present (7 months)
Retail Senior Advisor at Vodafone at Vodafone

Experience Details

Retail Senior Advisor at Vodafone

Sales/Retail

Experienced (Non-Manager)

Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail, Consumer Services

N/A

Dec 2013 to May 2016 (2 years 5 months)
Customer care representative and Senior sales at Berlitz language centre

Experience Details

Customer care representative and Senior sales

Sales/Retail

Manager

Handling customer’s inquires and complaints and achieving sales targets on monthly basis, conduct sales presentation to new clients and follow up on the current clients to ensure satisfaction and let them enroll again.


Company Details

Berlitz language centre (multinational)

Cairo, Egypt

More than 1000 employees

Education

N/A

Oct 2011 to Nov 2013 (2 years 1 month)
Customer Service (intern) at National Bank Of Egypt

Experience Details

Customer Service (intern)

Banking

Student

Summer training each year, taking duration of three month of internship. and handling customer to open a new account.


Company Details

National Bank Of Egypt

Cairo, Egypt

More than 1000 employees

Banking

www.NBE.eg.com

Jul 2006 to Oct 2009 (3 years 3 months)

Achievements


i have been achieving number one every month in my current work.

Education

Bachelor Degree in Accounting in Accounting

Education Details

Bachelor Degree in Accounting

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting

N/A

Ain Shams University
2006 - 2009

Training and Courses

Training/Course Details

ADSL

Sep 2012

Misr Learn

N/A

Training/Course Details

English Course (Level 11)

Aug 2012

American University In Egypt

English course

Training/Course Details

English Course (Level 7)

Nov 2013

Berlitz Language Center

English Course

Training/Course Details

R12i ORACLE E-Business Suite ''Financial Track''

Aug 2013

NEXT Academy

Oracle System Financial track

Training/Course Details

World Class Customer Service and Sales Training

Sep 2013

Dale Carnegie Training

Soft skills

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

ADSLAccountingArabicBankingBanksBerlitz Language CentreBusiness DevelopmentConsumer ServicesCreativeCustomer Care Representative And Senior SalesCustomer ServiceCustomer Service OfficerCustomer ServiveEducationEnglishEnglish Course (Level 11)English Course (Level 7)FootballHard WorkerLeaderMarketingMicrosoft OfficeOracle FinancialProblem SolverR12i ORACLE E-Business Suite ''Financial Track''ReadingRetailRetail Senior Advisor At VodafoneSalesSiebelTeam PlayerTelecommunicationsVodafoneWorld Class Customer Service And Sales Training

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

siebel

siebel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Oracle financial

Oracle financial

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

marketing

marketing

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Expert

: Extreme - I love it!

:

3-5 years

Customer Servive

Customer Servive

: Expert

: Extreme - I love it!

:

3-5 years

banks

banks

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Creative, Problem Solver, Team Player

Online Presence

ahmed.mkhalek@gmail.com

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