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islam abdelmoneim Aldesoky

Sales and customer service team leader

Helwan, Cairo, Egypt

Work Experience

  • Sales Senior RepresentativeFull Time

    TE Data

    Jul 2014 - Present -11 yrs

    Egypt , Cairo

    • Job Details: Plan, organize and prioritise workloads in order to ensure efficient use of resources and timely completion of tasks  Prepare reports and internal documentation to detect current status and discover improvement needs  Be a point of expertise and reference within sales planning and participate in identifying opportunities for cross selling and upselling to enhance sales and profitability  Maintain standards review, check and monitor work output to ensure quality requirements  Review major deliverables to ensure meeting quality standards and client expectations  Handle hard cases and VIP customers and provide efficient recommendations and advices to maintain customer satisfaction  Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times  Manage traffic and queuing system inside shops to ensure customer satisfaction  Follow-up with administration/IT on shops maintenance needs/Q-system/PC’s/Printers to ensure proper look and functioning of the store at all times  Plan and execute team meetings to agree sales plan implementation and follow-up
  • Sales RepresentativeFull Time

    TE Data

    Jul 2009 - Present -16 yrs

    Egypt , Cairo

    • Job Details:• Implementing the company's sales plan. • Deal with walk in customers. • Provide the customers with all new about TE-Data offers. • Identify the needs of customers both internally and externally. • Reporting difficulties/problems or comments within the application used. • Performing any other duties requested by the Direct Manager.
  • Customer Service AdvisorFull Time

    Arzak Elqawther

    Jul 2007 - Dec 2008 -1 yr, 5 months

    Egypt , Cairo

    • Education

      • BSC in business adminstration

        Helwan University

        Jan 2004 - Jan 2008 - 4 yr

      • High School - Thanaweya Amma

        Maadi Secondary School

        Jan 2004 

      Achievements

      Best Branch Performance for two times

      Skills

      • Microsoft Outlook
      • computer
      • Customer Service
      • Customer Service
      • Sales
      • Customer Experience
      • Microsoft Word
      • Leadership Management
      • Soft Skills
      • Microsoft Excel
      View More

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • TEFL

        Concept Training Center ·2017
      • Soft skills

        TE Data courses : In house training·2014
      • • Certificate of Achievement in Sales and Marketing (American university of Cairo)

        American University of Cairo·2013
      • • Maharaty (Ed excel essential work skills program) (April, 2013).

        Maharaty·2013
      • Basic Business Skills Acquisition (BBSA) Sponsored by the Future Generation Foundation (FGF):

        the Future Generation Foundation (FGF):·2009
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