
islam abdelmoneim Aldesoky
Sales and customer service team leader
Helwan, Cairo, EgyptWork Experience
Sales Senior RepresentativeFull Time
TE Data
Jul 2014 - Present -11 yrs
Egypt , Cairo
- Job Details: Plan, organize and prioritise workloads in order to ensure efficient use of resources and timely completion of tasks Prepare reports and internal documentation to detect current status and discover improvement needs Be a point of expertise and reference within sales planning and participate in identifying opportunities for cross selling and upselling to enhance sales and profitability Maintain standards review, check and monitor work output to ensure quality requirements Review major deliverables to ensure meeting quality standards and client expectations Handle hard cases and VIP customers and provide efficient recommendations and advices to maintain customer satisfaction Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times Manage traffic and queuing system inside shops to ensure customer satisfaction Follow-up with administration/IT on shops maintenance needs/Q-system/PC’s/Printers to ensure proper look and functioning of the store at all times Plan and execute team meetings to agree sales plan implementation and follow-up
Sales RepresentativeFull Time
TE Data
Jul 2009 - Present -16 yrs
Egypt , Cairo
- Job Details:• Implementing the company's sales plan. • Deal with walk in customers. • Provide the customers with all new about TE-Data offers. • Identify the needs of customers both internally and externally. • Reporting difficulties/problems or comments within the application used. • Performing any other duties requested by the Direct Manager.
Education
BSC in business adminstration
Helwan UniversityJan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Maadi Secondary SchoolJan 2004
Achievements
Best Branch Performance for two times
Skills
- Microsoft Outlook
- computer
- Customer Service
- Customer Service
- Sales
- Customer Experience
- Microsoft Word
- Leadership Management
- Soft Skills
- Microsoft Excel
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
TEFL
Concept Training Center ·2017Soft skills
TE Data courses : In house training·2014• Certificate of Achievement in Sales and Marketing (American university of Cairo)
American University of Cairo·2013• Maharaty (Ed excel essential work skills program) (April, 2013).
Maharaty·2013Basic Business Skills Acquisition (BBSA) Sponsored by the Future Generation Foundation (FGF):
the Future Generation Foundation (FGF):·2009