Basic Info

Mina samir

3 years

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Agent at Raya Contact center

Experience Details

Technical Support Agent

Customer Service/Support

Entry Level

• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipmen


Company Details

Raya Contact center

October 6th city, Egypt

501-1000 employees

Consumer Services

www.rayacc.com

Apr 2016 to present (8 months)
Receptionist at Hilton

Experience Details

Receptionist

Tourism/Travel

Entry Level

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.


Company Details

Hilton (multinational)

Marsa Allam - Red Sea, Egypt

101-500 employees

Travel and Tourism

www.hilton.com/Marsa-Alam

Nov 2015 to Mar 2016 (4 months)
Technical Enterprise Agent at Vodafone

Experience Details

Technical Enterprise Agent

Customer Service/Support

Entry Level

*perform orders for the enterprise customers like lines activation and Prolongation


Company Details

Vodafone

Ciro, Egypt

More than 1000 employees

Consumer Services

WWW.vodafone.de

Oct 2014 to Oct 2015 (1 year)
Sales agent at Sellgate

Experience Details

Sales agent

Sales/Retail

Entry Level

Job description

Make offers for the german customers in the medical insurace.

qualifications and skills.

Fluent german and good communication skills


Company Details

Sellgate

Egypt

N/A

Outsourcing/Offshoring

N/A

Oct 2013 to Jul 2014 (9 months)

Achievements


I had the Gold medal in the the championship of Football

Education

Bachelor's Degree in Translation

Education Details

Bachelor's Degree

Translation

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

Grade:good

Ain Shams University
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sinnores secondary school

Egypt

2008

A / Excellent / 85 -100%

Grade:95.3 %

Sinnores secondary school
2008

Certifications

icdl
Dec 2011

Certificate details

icdl

Dec 2011

100% out of 100%

http://passed

N/A

Ain Shams University

Word-Exel-Power point-access-IT

Edu egypt
Dec 2013

Certificate details

Edu egypt

Dec 2013

N/A

N/A

N/A

Iti Institute

English course in Berlitz Center+ Soft skills

Training and Courses

Training/Course Details

english

May 2012

berlitz

N/A

Training/Course Details

german customer service

May 2013

DFA

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBusiness DevelopmentBusiness-orientedCinemaConsumer ServicesCustomer ServiceEdu EgyptEnglishFlexibleGermanGerman Customer ServiceHiltonIcdlInternetMicrosoft WordMusicNewspaperOffshoringOutsourcingReceptionistRetailSAPSalesSales AgentSocialSupportTeam PlayerTechnical Enterprise AgentTechnical Support AgentTelesalesTourismTranslationTravelTravel And TourismTravelling

Self-assesed Skills

Languages

German

German

: Fluent

: Advanced

: Advanced

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

SAP

SAP

: Intermediate

: High

:

Less than 1 year

Internet

Internet

: Intermediate

: High

:

3-5 years

Customer Service

Customer Service

: Intermediate

: High

:

1-3 years

Fields of Expertise

Telesales

Telesales

: Advanced

: High

:

Less than 1 year

Customer service

Customer service

: Intermediate

: Medium

:

1-3 years

Tourism

Tourism

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Flexible / Adaptive, Social, Team Player

Online Presence

https://www.linkedin.com/groups/706847?trk=hb_ntf_GROUP_REQUEST_ACCEPTEDhttps://www.facebook.com/groups/jobsforu/?ref=br_tfwww.wuzzuf.comwww.wuzzuf.comwww.linkedin.comwww.wuzzuf.com

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