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Kareem Sayed Ibrahim

Teller

Helwan, Cairo, Egypt

Work Experience

  • Account ManagerFull Time

    Sky Recruitment

    Jan 2016 - Present -9 yrs, 5 months

    Egypt , Cairo

    • Job Details:• prepare employee payroll and deductions. • Screen and assess candidates through phone screening, skills testing, drug/background screening and conducting reference checks. • Managing the maintenance of current contractors on staff by ensuring excellent attendance, resolving any issues that arise and ensuring employee and client satisfaction. • Obtain and generate leads and set new meetings with prospective clients. • Assist with the management of client accounts by attending/shadowing meetings, sending correspondence and/or communicating with clients and resolving any issues. • Consistently meet and exceed weekly and quarterly quotas (To be established by Management Team upon employment). • Obtain and generate leads through prospecting to assist with setting new meetings with prospective clients. • Build strong networks throughout assigned territory by joining associations, networking groups and using social media. • Negotiate contract terms to ensure a win/win outcome for both Sky and client. • Responsible for the development of assigned recruiters to ensure continued growth and success. • Build and execute social media strategy through competitive research, platform
  • Social Media Moderator {part time} Full Time

    Digital Cloud

    Nov 2015 - Jan 2016 -2 months

    Egypt , Cairo

    • -Customer Service Team ManagerFull Time

      OSN

      Jun 2015 - Jan 2016 -7 months

      Egypt

      • Job Details:1-Improving and enhancing communication within the team. 2-Assuring the customer satisfaction, and delivering feedback regarding to the management. 3-Monitoring my team's members performance, KPI achievements and regular coaching. 4-Providing a relevant feedback on the team performance progress and how to be devolved. 5-Control floor disciple and utilize the resources, to help the employee to perform well. 6-Communicating with all departments regarding the stuff and operation issues. 7-Handling complains for both stuff and customers
    • Customer service Full Time

      OSN

      Jan 2015 - May 2015 -4 months

      Egypt , Cairo

      • Job Details:1- solving customers problems 2- answering customers inquiries 3- sending and receiving E-mail
    • Education

      • Bachelor's Degree in Accounting

        Cairo University (CU)

        Jan 2008 - Jan 2012 - 4 yr

      • High School - Thanaweya Amma

        Hafez Ibrahim Language School

        Jan 2008 

      Achievements

      1-Conduct required account research to resolve Customer inquiries or complaints. 2-Identify problems and determine appropriateactions to be taken to resolve customer inquiries or complaints. 3-Make telephone calls to customersto gather information that is missingor unclear on incoming applicationsor orders

      Skills

      • Management
      • Customer Service
      • Marketing
      • Marketing
      • Customer Service
      • Management

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • French

        Intermediate

      Training & Certifications

      • Professional Postgraduate Diploma in Banking Credit and Risk Management

        AUC·2016
      • Certified Professional Financial Accountant

        Ain Shams Uni·2015
      • marketing

        Digital Cloud ·2015
      • ICDL

        AUC·2015
      • AUC English conversation courses

        AUC·2014
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