
Kareem Sayed Ibrahim
Teller
Helwan, Cairo, EgyptWork Experience
Account ManagerFull Time
Sky Recruitment
Jan 2016 - Present -9 yrs, 5 months
Egypt , Cairo
- Job Details:• prepare employee payroll and deductions. • Screen and assess candidates through phone screening, skills testing, drug/background screening and conducting reference checks. • Managing the maintenance of current contractors on staff by ensuring excellent attendance, resolving any issues that arise and ensuring employee and client satisfaction. • Obtain and generate leads and set new meetings with prospective clients. • Assist with the management of client accounts by attending/shadowing meetings, sending correspondence and/or communicating with clients and resolving any issues. • Consistently meet and exceed weekly and quarterly quotas (To be established by Management Team upon employment). • Obtain and generate leads through prospecting to assist with setting new meetings with prospective clients. • Build strong networks throughout assigned territory by joining associations, networking groups and using social media. • Negotiate contract terms to ensure a win/win outcome for both Sky and client. • Responsible for the development of assigned recruiters to ensure continued growth and success. • Build and execute social media strategy through competitive research, platform
-Customer Service Team ManagerFull Time
OSN
Jun 2015 - Jan 2016 -7 months
Egypt
- Job Details:1-Improving and enhancing communication within the team. 2-Assuring the customer satisfaction, and delivering feedback regarding to the management. 3-Monitoring my team's members performance, KPI achievements and regular coaching. 4-Providing a relevant feedback on the team performance progress and how to be devolved. 5-Control floor disciple and utilize the resources, to help the employee to perform well. 6-Communicating with all departments regarding the stuff and operation issues. 7-Handling complains for both stuff and customers
Customer service Full Time
OSN
Jan 2015 - May 2015 -4 months
Egypt , Cairo
- Job Details:1- solving customers problems 2- answering customers inquiries 3- sending and receiving E-mail
Education
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Hafez Ibrahim Language SchoolJan 2008
Achievements
1-Conduct required account research to resolve Customer inquiries or complaints. 2-Identify problems and determine appropriateactions to be taken to resolve customer inquiries or complaints. 3-Make telephone calls to customersto gather information that is missingor unclear on incoming applicationsor orders
Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
Professional Postgraduate Diploma in Banking Credit and Risk Management
AUC·2016Certified Professional Financial Accountant
Ain Shams Uni·2015marketing
Digital Cloud ·2015ICDL
AUC·2015AUC English conversation courses
AUC·2014