Basic Info

Ahmed Khazback

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Coordinator at Amer group

Experience Details

Operations Coordinator

Manufacturing/Production

Experienced (Non-Manager)

Operations Coordinator.
Duties and Responsibilities:

 Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
 Play a significant role in long-term planning, including an initiative geared
Toward operational excellence excellence.
 Coordinate, manage and monitor the workings of various departments in the organization
 Planning and controlling change.
 Managing quality assurance programmers.
 Regular meetings with the team around fiscal planning.
 Setting and reviewing budgets and managing cost
 Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
 Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.


Company Details

Amer group

Egypt

More than 1000 employees

Real Estate/Property Management

www.amer-group.com

Jan 2011 to present (5 years 11 months)
Customer care representative at Amer Group

Experience Details

Customer care representative

Customer Service/Support

Experienced (Non-Manager)

customer care representative
Duties and Responsibilities:

Handling, managing customer quires and complaints.
Delivers beyond expectation services through professional customer relationship management
Applying world class customer service and exceed exceptional business through the provision of efficient business management by offering the company products to the clients.
Conduct telephone calls to customers to sell company products
Ensure high level of quality and accuracy in the daily work
Enhance after selling service & provide total customer satisfaction
Handle customer`s inquiries and provide solutions to their problems
Sell products and services and ensure proper collection of required documents
Achieve 1oo% of the assigned voice & data target on monthly basis


Company Details

Amer Group

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

www.amer-group.com

Aug 2012 to Jul 2013 (11 months)
Sales Consultant Department at Amer group

Experience Details

Sales Consultant Department

Sales/Retail

Student

- Establish and Develop relationships with the most prestigious clients of the company.
- Act as the VIPs first point of contact, consider their requirements and satisfy them accordingly.
- Show confidence in up selling and liaising with VIP clients.
- Telemarked new products, exclusives and arrivals based on VIPs interests/trends.
- Update and maintain database of all the VIP customers for future references.
- Prepare / submit proper documentation to the accounts for further follow up of delivery, payments, etc.
- Submit reports to on a weekly basis, providing full details of visits, sales, opportunities, etc.
- Identify new business opportunities (VIPs) while managing expenses to achieve desired profitability goals.
- Keep self-aware and updated with the competitors’ performance, strategy and new product launch.


Company Details

Amer group

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

www.amergroup.com

Feb 2011 to Jul 2012 (1 year 5 months)
Sales coordinator at Azadea Group

Experience Details

Sales coordinator

Fashion

Student

- reserving the new collection shipments
- Coding and pricing the new collection as per reserved from HQ
- fit out the new collection as mail reserved from Mother Company
- Monitor and track new collection sales, send a report top sales pieces
- Editors and retail salespeople.
- Responsible for helping clients how to wear this new trend


Company Details

Azadea Group

Cairo, Egypt

N/A

Apparel and Fashion

www.Azadea.com

Oct 2009 to Jan 2011 (1 year 3 months)
Customer Service Agent at Vodafone

Experience Details

Customer Service Agent

Customer Service/Support

Student

- Handling, managing customer quires and complaints.
- Delivers beyond expectation services through professional customer relationship management
- Applying world class customer service and exceed exceptional business through the Provision of efficient business management by offering the company products to the clients.
- Conduct telephone calls to customers to sell company products
- Ensure high level of quality and accuracy in the daily work
- enhance after selling service & provide total customer satisfaction
- Handle customer`s inquiries and provide solutions to their problems
- Sell products and services and ensure proper collection of required documents


Company Details

Vodafone

Egypt

More than 1000 employees

Consumer Electronics

www.vodafone.com

Aug 2005 to Oct 2006 (1 year 2 months)

Education

B.Sc. of Business administration in Business administration

Education Details

B.Sc. of Business administration

Business administration , marketing

Arab Open university (AOU), Egypt

C / Good / 65 - 75%

Business administration

N/A

Arab Open university (AOU)
2007 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Joseph Maronite

Egypt

2007

C / Good / 65 - 75%

N/A

St. Joseph Maronite
2007
This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

Apparel And FashionArabicBusiness AdministrationBusiness DevelopmentCommunicatorConsumer ElectronicsCustomer Care RepresentativeCustomer ServiceCustomer Service AgentCustomer-orientedEnglishFashionInitiativeInternetManufacturingMarketingMicrosoft OfficeOperationsOperations CoordinatorOrganizerProblem SolverProductionProperty ManagementReal EstateRetailSalesSales Consultant DepartmentSales CoordinatorSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Communicator, Customer-oriented, Initiative, Organizer, Problem Solver

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