Emad Adel Wadie

Business Development Director - Acting as Managing DirectorFull Time

• Job Details:Develop Policy company & sales strategies.  Build & develop new, business and customer & business opportunities with huge organizations and businessmen.  Develop strong relationships with the suppliers to secure the best offers & to achieve customer satisfaction.  Increase sales turnover by actively identifying & exploiting new business potential in the market, after submitting the recommendations & taking the CEO’s approval.  Conduct customer satisfaction surveys to identify the weaknesses & strength them.  Maintain strong relationships with customers to ensure their return.  Monitor the competitor activities & ensure exceeding them, as possible.  Search for new tourism destinations, recommend exclusive packages & submit them to the CEO for approval.  Prepare competing & unique travel packages, based on the customers’ needs.  Ensure the variety of Darb travel packages of each destination, in order to cover a wide range of customers.  Working with contracting department for new suppliers & submit the recommendations to the CEO.  Make sure that Darb has enough power, policies, and strategies to cover its tourism and travel marketing share needing.  Increase sales turnover by actively identifying & exploiting new business potential in the market, after submitting the recommendations & taking the CEO approval.  Motivate the subordinates & build a customer focus culture within them.  Prepare the daily, monthly & yearly reports and submit them to the CEO.

Quality & Complaints ManagerFull Time

• Job Details:Previous Quality manager responsibilities + Going through the list of complaints from customers Understanding the reasons and factors behind complaints and work towards solving customers’ problems Monitoring complaints and working towards reducing their numbers Meeting with product development teams and relaying customer complaints related to the product Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service Supervising customer support teams Organizing workshops and training programs to improve the efficiency of customer service Handling the customer complaints directly Keeping an inventory of customer complaints in order to review them and improve the standards of the company Taking the corrective action towards complaints to avoid it in the future.

Quality & Online sales support ManagerFull Time

• Job Details:Previous Quality manager responsibilities + Going through the list of complaints from customers Understanding the reasons and factors behind complaints and work towards solving customers’ problems Monitoring complaints and working towards reducing their numbers Meeting with product development teams and relaying customer complaints related to the product Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service Supervising customer support teams Organizing workshops and training programs to improve the efficiency of customer service Handling the customer complaints directly Keeping an inventory of customer complaints in order to review them and improve the standards of the company Taking the corrective action towards complaints to avoid it in the future.