HASSAN HOSSAM SALEM

assistant front officeFull Time

• Job Details:Assist the Front Office Manager in all aspects of the department and ensure service standards are followed Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train supervisors and fulfill training role in the absence of the trainer Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies

front desk supervisor Full Time

• Job Details:Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed. Ensuring that front desk operations runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Assume leadership in the absence of front desk manager Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training.· Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts. · Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.

front desk supervisor Full Time

• Job Details:Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed. Ensuring that front desk operations runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Assume leadership in the absence of front desk manager Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training.· Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.