Ismail Nossair
1. Customer Service Technical Support Team Leader at Raya
Helwan, Cairo, EgyptWork Experience
Acting as Technical support Team Leader Full Time
- Job Details:- Facing problems with customers over the phone to figure out the problems and resolve it. - Communicating with residential, enterprise and corporate customers. - Analysis confronted problems, contact with responsible department able to solve it as soon as possible to Reach the customer satisfaction. - Troubleshooting different types of internet services ADSL, FTTH (fiber optics), IPTV Services, 3G services, Cable modems, WIMAX services. - Monitor the new joiners and acting as team leader with them
Senior Call Center Agent Full Time
Etisalat Egypt
Nov 2008 - Jul 2010 -1 yr, 8 months
Egypt , Cairo
- Job Details:Facing problems with customers over the phone to figure out the mobile problems and resolve it. - Troubleshooting different types of Mobile services.
Technical Support Full Time
Wood & steel (Mobica’s co. Group)
Oct 2006 - Feb 2007 -4 months
Egypt , Cairo
- Job Details:- Help desk for the bank equipments (PCs-Laptops-Printers) troubleshooting and maintenance. - Sales for the company products (Office furniture).
Education
BSc in Accounting
Cairo University (CU)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
El Desoki Islamic SchoolJan 2001
Activities
Network Administrator at Giza Cable Industries
Volunteering
Apr 2008 - Sep 2008 -5 months
Summer training at Khaldah Petroleum Company
Student Activity
Aug 2003 - Sep 2003 -1 month
Skills
- Microsoft Office
- Microsoft Windows
- Technical Support
- Customer Care
- Customer Service
- Analysis
- Leadership
- Business Analysis
- network
- Leadership
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
On Trac
Raya·2015Leadership
Raya·20136 Sigma
Raya·2013MCSE
MicroSoft·2008ICDL
2006