Basic Info

Islam Abaza

9 years

New Cairo City, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Back Office & Technical Support Engineer for press machines & spare parts at Youssef Allam Group

Experience Details

Operations Back Office & Technical Support Engineer for press machines & spare parts

Installation/Maintenance/Repair, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Current Job:

Mechanical Engineer in Youssef Allam Group Cairo, Egypt
( Sole agent for Heidelberg and Polar in Egypt & Africa )

1. Sales of prepress, press & post press machines. 2008/2010

2. Maintenance of prepress, press & post press machines. 2010/2012

3. Operations back office & Technical support specialist
For Spare parts of previous machines including the following: 2012/Current

a- Receiving all requisitions of spare parts requested by service engineers and direct customers.
b- Verification of part numbers of spare parts to make sure the parts is correct & suitable for the machine using parts catalog & Sherlock program.
c- Contacting the supplier in all technical inquiries, external offers & prices.
d- Checking the availability of requested parts in stock on Aswaq program.
e- Making a price offer & sending it to the customer.
f- Following up with customers on offers and negotiate with them to take their approval upon offers.
g- Order parts from supplier upon receiving a purchase order from customer.
h- Informing service engineers of parts arrival to install them.
i- Building a strong data base for customers.
j- Making Analysis for sales of spare parts to achieve target.

Qualifications:

 Strong organization and administrative skills.
 Maintenance operations & sales organization.
 Strong written & verbal communication skills in both English and Arabic.
 Advanced MS Office and internet skills.
 Ability to manage multiple priorities.
 Self-starter & ambitious.
 Efficiency & reliability.
 Time management skills.
 Ability to work independently without supervision.
 Ability to work in a team & to lead them.
 Ability to handle many issues and solve many problems in same time.
 Ability to create new ideas to improve work performance & overcome obstacles.
 Work under pressure.
 Obey orders.
 Greet customers well
 Good listener to customer requests and complaints.
 Ability to calm down angry customers & let them smile.
 Ability to approach quickly to Customer's satisfaction.
 Ability to convince customer with product's specifications.
 Well negotiator.
 Good appearance.

Skills:

Computer Skills:
 Excellent Knowledge of M.S. Windows & Internet Searching.
 Very Good Knowledge of M.S Word, Excel, PowerPoint, Outlook & InfoPath.

Language Skills:
 Native language: Arabic.
 Very Good command of both written and spoken English.
 Fair command of both written and spoken French.

Previous Job:

1-Production Engineer in Egypt Africa Company
For Petrochemical Products. Badr City, Egypt
* Production of petrochemical products such as MC250 , MC30 ,
MC70, MC3000 & exporting these products to foreign countries.

2-Maintenance Engineer in General Hydraulic Service Center Cairo, Egypt
* Maintenance of hydraulic pumps , hydraulic motors ,
Compressors, Control systems and gear boxes.

3-Sales Engineer & Customer Service in Maamoon Est.
For Electrical Engineering. AL-Rehab City, Egypt
a- Electronic Components & Measuring Instruments.
b- Electric Power & Automation.
c- Computer & networking.
d- Communication systems.

Training:

May 03 – July 03
 AAV (Arab American Vehicles) Cairo, Egypt
1. Assembly of Jeep Cherokee KJ , Peugeot 406 , Kia Spectra
2. Service Center

May 04 – July 04
 EGYPTAIR (Aircraft Training) Cairo, Egypt
1. Maintenance for Engines of Airbus & Jumbo models
2. Air Service
3. Land Service

May 05 – July 05
 EWA (Egyptian Welding Academy) Cairo, Egypt
1. Course in Applied welding technology ,Oxyacetylene & Arc Welding
2. Cutting Process
3. Welding with Filler Rod & without Filler Rod

May 06 – July 06
 NREA (New and Renewable Energy Authority) Cairo, Egypt
1. Testing Solar Collectors
2. Water & Wind Energy & their applications

January 2009
 Sales management skills (Youssef Allam Group)

March 2011
 Time Management skills ( Youssef Allam Group)


Company Details

Youssef Allam Group

Cairo, Egypt

501-1000 employees

Engineering Services, Paper and Forest Products , Medical Devices and Supplies

www.yallam.com

Feb 2008 to present (8 years 10 months)
Sales Engineer & Customer Service at Maamoon Est. For Electrical Engineering

Experience Details

Sales Engineer & Customer Service

Engineering - Mechanical/Electrical, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

1-Selling the items , components & equipments of the following sections:
a-Electronic Components & Measuring Instruments.
b-Electric Power & Automation.
c-Computer & networking.
d-Communication systems.
e-Solar Systems.
2-Inspection of electric devices, assembling & disassembling of devices.
3-Identify faults and solve them using all tools and measuring instruments.
4-Exchange old parts with new ones, testing devices and operating them.
5-Customers Service & Support in all Technical Specifications, operations.
6-After sales service by following up with customers to ensure service quality, warranty period and customer’s satisfaction.


Company Details

Maamoon Est. For Electrical Engineering

AL REHAB, Egypt

501-1000 employees

Computer and Network Security , Electronics and Semiconductors, Energy and Utilities

www.maamoon.com

Jan 2013 to May 2015 (2 years 3 months)
Maintenance Engineer at General Hydraulic Service Center

Experience Details

Maintenance Engineer

Installation/Maintenance/Repair, Engineering - Mechanical/Electrical

Entry Level

Maintenance of hydraulic pumps , hydraulic motors, Compressors, Control systems and gear boxes.


Company Details

General Hydraulic Service Center

Cairo, Egypt

101-500 employees

Engineering Services, Engineering Services

N/A

Sep 2007 to Feb 2008 (5 months)
Production Engineer at Egypt Africa Company

Experience Details

Production Engineer

Engineering - Mechanical/Electrical, Manufacturing/Production, Quality

Entry Level

Production of petrochemical products such as MC250 , MC30 , MC70, MC3000 & exporting these products to foreign countries and ensure quality control and supply chain.


Company Details

Egypt Africa Company

Badr Industrial city, Egypt

101-500 employees

Chemicals, Engineering Services, Oil and Gas

N/A

Jun 2007 to Sep 2007 (3 months)

Achievements


I won the black belt in Karate sport competition. I got the ideal student certificate from my university. I got a medal of appreciation from my school.

Education

B.A. in Engineering in Mechanical Engineering

Education Details

B.A. in Engineering

Mechanical Engineering

The Higher Technological Institute, Egypt

C / Good / 65 - 75%

Design, Turbo machines. Fluids

Graduation project: Excellent I was honored with the Ideal Student Certificate.

The Higher Technological Institute
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Patriarchal College ( ex. Frères )

Egypt

2001

B / Very Good / 75 - 85%

2nd foreign language is French. I studied in the same school from KG1 to Thanaweya Amma. I was honored with the Ideal Student Certificate.

Patriarchal College ( ex. Frères )
2001

Certifications

Certificate details

The Ideal Student

Jun 2007

N/A

N/A

N/A

The Higher Technological Insitiute

N/A

Training and Courses

Training/Course Details

Assembly of Vehicles & Service Center

Jul 2003

AAV (Arab American Vehicles)

1. Assembly of Jeep Cherokee KJ , Peugeot 406 , Kia Spectra 2. Service Center

Training/Course Details

Maintenance of Aircrafts & Land Sevices

Jul 2004

EGYPTAIR (Aircraft Training)

1. Maintenance for Engines of Airbus & Jumbo models 2. Air Service 3. Land Service

Training/Course Details

Applied Welding Technology & Cutting Process

Jul 2005

EWA (Egyptian Welding Academy)

1. Course in Applied welding technology ,Oxyacetylene & Arc Welding 2. Cutting Process 3. Welding with Filler Rod & without Filler Rod

Training/Course Details

Solar collectors & Renewable Energy applications

Jul 2006

NREA (New and Renewable Energy Authority)

1. Testing Solar Collectors 2. Water & Wind Energy & their applications

Training/Course Details

Sales management skills

Mar 2009

Youssef Allam Group

N/A

Training/Course Details

AutoCad 2D

Mar 2010

Armed Forces Institute

N/A

Training/Course Details

Time Management skills

Apr 2011

Youssef Allam Group

N/A

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

AdminstrationAdobe ReaderApplied Welding Technology & Cutting ProcessArabicAssembly Of Vehicles & Service CenterAutoCAD 2DBusiness DevelopmentCars & DrivingChemicalsComputer And Network SecurityComputer SoftwareCustomer ServiceCustomer SupportElectronics And SemiconductorsEnergy And UtilitiesEngineering ServicesEnglishFrenchHand ToolsHard WorkerInstallationInternet SearchMaintenanceMaintenance EngineerMaintenance Of Aircrafts & Land SevicesManagmentManufacturingMarketingMechanical EngineeringMedical Devices And SuppliesMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMobile ApplicationsNegotiatorNetwork ToolsNetworksOil And GasOperationsOperations Back Office & Technical Support Engineer For Press Machines & Spare PartsOrganizerPaper And Forest ProductsPlanningProblem SolverProductionProduction EngineerProjectsQuality AssuranceQuality ControlReadingRepairRetailSalesSales Engineer & Customer ServiceSales Management SkillsSolar Collectors & Renewable Energy ApplicationsSpare PartsSportsSupportSupportiveTechnical AnalysisTechnical SupportThe Ideal StudentTime Management SkillsTrainingTraveling AbroadUsing HandtoolsWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Reader

Adobe Reader

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Hand Tools

Hand Tools

: Advanced

: Extreme - I love it!

:

More than 7 years

Computer Software

Computer Software

: Advanced

: Extreme - I love it!

:

More than 7 years

Network tools

Network tools

: Advanced

: Extreme - I love it!

:

More than 7 years

AutoCAD 2D

AutoCAD 2D

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Spare Parts

Spare Parts

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

More than 7 years

mechanical Engineering

mechanical Engineering

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

More than 7 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

More than 7 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Projects

Projects

: Advanced

: Extreme - I love it!

:

More than 7 years

Managment

Managment

: Intermediate

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Intermediate

: Extreme - I love it!

:

More than 7 years

Adminstration

Adminstration

: Intermediate

: High

:

3-5 years

Key Skills

Hard worker, Negotiator, Organizer, Problem Solver, Supportive

Online Presence

https://eg.linkedin.com/pub/islam-abaza/103/286/a7https://www.facebook.com/islam.abaza.7https://twitter.com/Islam_Abaza1

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