Basic Info

Mohamed elbasiony

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Desktop Engineer at British petroleum

Experience Details

Desktop Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

 Provide resolution of desktop incidents and requests as requested through Service desk support teams.
 Communicate with the appropriate support teams via BP standard call management process.
 Support of disaster recovery solutions.
 Installation and configuration of workstations.
 Installation and configuration of a variety of Line of Business Applications.
 Experience in Change management, problem and Incident management process.
 Registering incidents/ service requests to remedy using templates and right categorization, ticket type, adding all details in work info, reassign it to the right person/ group if needs.
 Ensure ticket closure through communication with end users.
 Escalate to other support teams and management when needed.


Company Details

British petroleum (multinational)

Cairo, Egypt

501-1000 employees

Oil and Gas

N/A

Apr 2017 to present (4 months)
Service desk at Ecco

Experience Details

Service desk

IT/Software Development

Experienced (Non-Manager)

Click to edit position description1-Responsible for providing technical assistance and support related to computer systems, hardware. Or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
2-Direct support as 1st line to customer escalation to 2nd level team.
3-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
4-Respond to queries either in person or over the phone.
5-Write training manuals.
6-Train computer users.
7-Maintain daily performance of computer systems.
8-Respond to email messages for customers seeking help.
9-Ask questions to determine nature of problem.
10-Walk customer through problem-solving process.
11-Install, modify, and repair computer hardware and software.
12-Clean up computers.
13-Run diagnostic programs to resolve problems.
14-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
15-Install computer peripherals for users.
16-Follow up with customers to ensure issue has been resolved.
17-Gain feedback from customers about computer usage.
1/8-Run reports to determine malfunctions that continue to occur.


Company Details

Ecco

Cairo, Egypt

More than 1000 employees

Consumer Services

www.eccooutsourcing.com

Jul 2016 to Mar 2017 (8 months)

Achievements


1- CCNA (200_120). From 20/2/2016 Ethernet LAN/WAN & TCP/IP concepts. Routing principles & cisco routers. Switching principles & cisco switches. IPv6 & ACL & Nat. 2- Mcsa 2012. From 1/8/2016 Installing and Configuring Windows Server 2012. Administrating Windows Server 2012. Configuring Advanced Windows Server 2012.

Education

Bachelor's Degree in COMPUTER SCIENCE

Education Details

Bachelor's Degree

COMPUTER SCIENCE

FUTURE ACADEMY, Egypt

B / Very Good / 75 - 85%

N/A

N/A

FUTURE ACADEMY
2012 - 2016
Bachelor's Degree in network

Education Details

Bachelor's Degree

network

FUTURE ACADEMY, Egypt

B / Very Good / 75 - 85%

N/A

N/A

FUTURE ACADEMY
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

elmanzala

Egypt

2012

B / Very Good / 75 - 85%

N/A

elmanzala
2012

Certifications

ccna
Jan 2016

Certificate details

ccna

Jan 2016

900 out of 1000

N/A

N/A

isi

N/A

java,css
May 2016

Certificate details

java,css

May 2016

N/A

N/A

N/A

microsoft

N/A

CCNP routing
Jun 2017

Certificate details

CCNP routing

Jun 2017

N/A

N/A

N/A

Networkers academy

N/A

Training and Courses

Training/Course Details

ccnp switching

Feb 2017

self study

N/A

Training/Course Details

CCNA

Feb 2016

Self-Study

N/A

Training/Course Details

MCSA

Aug 2016

Self-Study

N/A

This profile is fresh!
Last update 23 days ago.

Jobseeker photo

Profile Skills and Keywords

Ambitious And Obedient.ArabicBritish PetroleumBritish Petroleum "Desktop Engineer"Business-orientedCCNP RoutingCOMPUTER SCIENCECcnaCcnp SwitchingConsumer ServicesCustomer Service At Vodafone EgyptDesktop EngineerEccoEffective Decision Making And Working Under Stress. Fast Performance In My Work. Team WorkingEnglishFootballITJava,cssLAN TechnologyLeaderMCSANetworkNetwork FieldsNetwork SkillsOil And GasOrganizerPlannerService DeskSoftware DevelopmentTeam PlayerVPN

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

LAN Technology

LAN Technology

: Advanced

: Extreme - I love it!

:

1-3 years

network fields

network fields

: Advanced

: Extreme - I love it!

:

1-3 years

VPN

VPN

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

ecco

ecco

: Expert

: Extreme - I love it!

:

1-3 years

customer service at Vodafone egypt

customer service at Vodafone egypt

: Expert

: High

:

Less than 1 year

British petroleum "Desktop Engineer"

British petroleum "Desktop Engineer"

: Advanced

: High

:

Less than 1 year

Key Skills

Leader, Planner, Business-oriented, Organizer, Team Player

Online Presence

mohamedelbasiony@hotmail.comhttps://www.facebook.com/mohamedelbasiony767Wuzzuf.net/me/01014057695

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