Basic Info

Mokhtar helmy

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Enterprise technical support at TEData

Experience Details

Enterprise technical support

Customer Service/Support

Experienced (Non-Manager)

February 2016 – Present (3 months)..handle companies inquiry related static IP and leased line internet issues 1-To handle customers DSL technical complaints or inquires with Max level of support by live chat service
2-To handle customer complaints through phone.
3-To report to the responsible team for any failures occurred in TE Data network service & servers which directly effect on DSL users.
4-To suspect global problems form customer complaints and to escalate them to responsible team with full details.
5- To establish and maintain rapport with customers
6- To use questioning techniques to guide call session
7-To obtain information from customers in order required
8-To manage call flow in conjunction with navigating screens
9-To deliver messages effectively
10-To recognize challenges due to diversity, e.g. language barriers
11-To give full attention to customer
12-To confirm understanding by repeating or re framing what has been say within the call
13- To use appropriate speaking and writing style with an excellent English grammar


Company Details

TEData

Cairo, Egypt

501-1000 employees

Consumer Services , Internet/E-commerce

www.TEData.net

Feb 2016 to present (10 months)
Enterprise technical support at Raya contact center

Experience Details

Enterprise technical support

Customer Service/Support

Experienced (Non-Manager)

my experience around maintenance electronic devices and technical support skills so you can find it out from your point of view


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacontactcenter.corp

Aug 2015 to Feb 2016 (6 months)
Technical support at Xceed

Experience Details

Technical support

IT/Software Development

Experienced (Non-Manager)

technical support engineer and help customer to fix there technical problem in network adsl


Company Details

Xceed (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2015 to Jul 2015 (6 months)
Maintenance engineer at LG electronics egypt

Experience Details

Maintenance engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

maintenance engineer fixing electronic devices like LED LCD SMART TV


Company Details

LG electronics egypt (multinational)

10th of ramadan city, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Jan 2013 to Nov 2014 (1 year 10 months)
Soldier in air defince army (volunteer) at Egypt army

Experience Details

Soldier in air defince army (volunteer)

Installation/Maintenance/Repair

Entry Level

serve in militry as soldier but in communication part


Company Details

Egypt army

Al Qahirah, Egypt

More than 1000 employees

Military

N/A

Oct 2011 to Dec 2012 (1 year 2 months)
Electerical engnieer (intern) at Leader company

Experience Details

Electerical engnieer (intern)

Engineering - Telecom/Technology

Entry Level

maintenance engineer fixing electromechanical machines like huge boillars and gaz lighter and electrical control panels


Company Details

Leader company

6october city, Egypt

51-100 employees

Engineering Services

N/A

Aug 2009 to Oct 2008 (10 months)

Education

BS in electronics and communication

Education Details

BS

electronics and communication

Higher Institute for Aviation Engineering and Technology, Egypt

C / Good / 65 - 75%

all communication and electronics subjects in addition to mathimatics and physics almost for 5 years

N/A

Higher Institute for Aviation Engineering and Technology
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

eshnawai

Egypt

2006

A / Excellent / 85 -100%

N/A

eshnawai
2006

Certifications

CCNA
Sep 2015

Certificate details

CCNA

Sep 2015

956 out of 1000

N/A

N/A

CISCO ACADMY

N/A

Training and Courses

CCNP at YAT
Oct 2015

Training/Course Details

CCNP

Oct 2015

YAT

Till now

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCCNACCNPConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceE-commerceElecterical EngnieerElectronics And CommunicationEngineering ServicesEnglishEnterprise Technical SupportITInstallationInternetLG Electronics EgyptMaintenanceMaintenance EngineerMicrocontrollers, GSM, GPS, InternetMilitaryRaya Contact CenterRepairSoftware DevelopmentSoldier In Air Defince ArmySupportTechnical SupportTechnical Support And Good Communication SkillsXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microcontrollers, GSM, GPS, Internet

Microcontrollers, GSM, GPS, Internet

: Intermediate

: High

:

1-3 years

Fields of Expertise

technical support and good communication skills

technical support and good communication skills

: Intermediate

: High

:

3-5 years

Online Presence

https://www.facebook.com/mokhtar.elmenshawy

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