Jihan Fathy Ahmed
Searching for New job
Agouza, Giza, EgyptWork Experience
Customer support specialistFull Time
Dec 2022 - Present -2 yrs, 6 months
Egypt , Giza
- Job Details:Receive inbound call from the American customers to of xfinity company regarding their mobile bills issues.
Customer Support AdvisorFull Time
Dec 2022 - Present -2 yrs, 6 months
- Job Details:Handling all the inquiries of xfinity mobile American's customers +selling new lines & devices.
TrainerFull Time
Xceed Company
Apr 2017 - Dec 2018 -1 yr, 8 months
Egypt , Giza
- Job Details:Train New candidates on customer service skills
Back office Full Time
xceed
Aug 2016 - Present -8 yrs, 10 months
Egypt , Cairo
- Job Details:handling different kinds of emails , inquires & complaints. business email related feild experience.
Education
BA in ACCOUNTING
Cairo University (CU)Jan 2009 - Jan 2013 - 4 yr
ba in accounting
Cairo University (CU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
ElAwqafJan 2008
Achievements
• Volunteer in Resale Charity. member of many activities during my study in Cairo university: comet, spe our vision. working for almost 3 years as customer service: telesales, customer support , online chatting, handling emails, make different reports related to business. training more than 15 persons on inbound &outbound skills related to customer service. responsible for selling new offers of Vodafone company to its customers: for example: flex campaigns, idsl offers, enterprise campaigns which is selling new vodafone lines to corporation with specoal offers to the companies employees,and marketing all red programs to red customers and making like marketing or advertising to the new coming red systems.
Skills
Languages
Arabic
FluentEnglish
AdvancedTurkish
Intermediate
Training & Certifications
Train of the trainers
xceed company·2017united nations course
2011communication and negotiation skills
united nations in cairo·2011icdl
ministry of communication·2010