Basic Info

Bassem ahmed

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Showrooms Manager at Kandil Egypt

Experience Details

Showrooms Manager

Operations/Management, Sales/Retail

Manager

N/A


Company Details

Kandil Egypt

Cairo, Egypt

101-500 employees

Transportation

N/A

Nov 2015 to present (1 year 1 month)
Territory Sales Manager at NAQEL

Experience Details

Territory Sales Manager

Logistics/Supply Chain

Experienced (Non-Manager)

1. Increasing number of new customers and active accounts.
2. Handling territory sales strategy, sales process management.
3. Achieving territory sales target and improving customer’s revenue.
4. Train sales team by soft skills sessions and evaluate their performance.
5. Follow up daily territory revenue performance and customers movements.
6. Manage daily sales team for achieving the required targets from each zone.
7. Close hot sales cases with sales team and hard complaints from customer’s side.
8. Setting monthly sales plan for each zone and quarterly region performance presentation.


Company Details

NAQEL

Dammam, Saudi Arabia

101-500 employees

Transportation

naqel.com.sa

Jun 2013 to Sep 2015 (2 years 3 months)
Sales Account Manager at FedEX

Experience Details

Sales Account Manager

Sales/Retail

Experienced (Non-Manager)

1. Finding new business and sales opportunity by opening new sales accounts.
2. Converting new accounts from zero revenue to be active account with invoice.
3. Handling customer account complaints or any issues related to his satisfaction level.
4. Following up customers big shipments to ensure its will be added in customer invoice.
5. Arranging any requirements or issues related to customer account with internal sections.
6. Retrieve lost customers, developing the down trading accounts to back to business again.
7. Sending all required reports to managerial level and handle any tasks assigned immediately.


Company Details

FedEX (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

N/A

Jan 2010 to Jun 2013 (3 years 5 months)
Customer Service Supervisor at Nokia-i2 Company

Experience Details

Customer Service Supervisor

Customer Service/Support

Experienced (Non-Manager)

1. Achieving customer service monthly target.
2. Support CC team by info /offers/ targets and plans.
3. Coordination and follow-up NTRA cases and complains.
4. Working on customer’s satisfaction and handling VIP complains.
5. Handle weekly team schedule / daily attendees, Monthly appraisals.
6. Evaluation of service companies such as (security, Cleaning, Shipping...etc.).
7. Continuous coordination with admin departments to provide store office needs.
8. Staff training lectures, customer’s different treatments, complain escalation procedures.


Company Details

Nokia-i2 Company

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jan 2005 to Dec 2009 (4 years 11 months)

Achievements


Best Achiever (IDEAL Employee) at i2-Nokia

Education

B.S in computer Science

Education Details

B.S

computer Science

Advanced Academy El haram, Egypt

Not specified

N/A

N/A

Advanced Academy El haram
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Koba

Egypt

1999

C / Good / 65 - 75%

N/A

EL Koba
1999

Certifications

Best Achiever
Jan 2008

Certificate details

Best Achiever

Jan 2008

1 out of 300

N/A

N/A

i2 -Nokia

N/A

Golden medal
Feb 2007

Certificate details

Golden medal

Feb 2007

1 out of 150

N/A

N/A

i2

N/A

Training and Courses

Training/Course Details

Personal skills

Aug 2015

i2-FedEX Training Center

Advanced customers service (middle management\ i2 training center). Communication skills (supervisor’s level \ i2 training center). Retail selling track (middle management\ i2 training center). Emotional intelligent (supervisor’s level \ i2 training center). Persuasion skills by Hypnosis implicit (Mr.Nehad Ragab). Neuro Linguistic Programming (Dr.Ibrahim Al Feky). Sales process management (FedEx). Stress management (FedEx). Time management (FedEx). Modern management. Presentation skills. Sales techniques.

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AnalyticalArabicBest AchieverBusiness DevelopmentComputerComputer ScienceCustomer ServiceCustomer Service SupervisorEnglishFedEXGolden MedalInternetInternet ResearchLogisticsManagementMicrosoft OfficeMicrosoft OutlookMotivationNegotiatorPersonal SkillsPlannerPresenterProblem SolverReadingRetailSalesSales Account ManagerShippingShowrooms ManagerSportSupportTelecommunicationsTerritory Sales ManagerTransportationWalking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Logistics

Logistics

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Computer

Computer

: Advanced

: High

:

5-7 years

Fields of Expertise

Transportation

Transportation

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Shipping

Shipping

: Advanced

: Extreme - I love it!

:

3-5 years

Logistics

Logistics

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Negotiator, Presenter, Problem Solver

Online Presence

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