Basic Info

Salem salem

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Territory manager at UPS supply chain solutions

Experience Details

Sales Territory manager

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

UPS supply chain solutions

Riyadh, Saudi Arabia

501-1000 employees

Transportation

N/A

Mar 2015 to present (1 year 9 months)
Serivce point advisor at DHL

Experience Details

Serivce point advisor

Customer Service/Support, Sales/Retail

Student

Meet customers at front counter reception and proceed their shipments via DHL software.
Meet DHL's customer service and service point objectives.
Meet service level and response time objectives
Meet quality objectives
Perform customer identification
Perform shipment identification
Record sales leads.
Make continuous work process improvements.
Offer loyalty program for customers to ensure their loyalty to DHL.
Ensure all security procedures for all shipments received are followed up.
Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be Hold for Collection.
Achieve KPIs and IKOs.
Motivate the customers to open an account with us to get their potential of shipments.
Handle all types of complaints and forward the complaints which need investigation to Customer care team.
Perform training for new colleagues and supervise them when needed from management.


Company Details

DHL (multinational)

Giza, Egypt

N/A

Package/Freight Delivery

www.dhl.com

Oct 2011 to Feb 2015 (3 years 4 months)
Sales representative at Queen tech solutions

Experience Details

Sales representative

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Queen tech solutions

Heliopolis, Egypt

11-50 employees

Marketing and Advertising

www.queentechsolutions.com

Nov 2010 to Oct 2011 (11 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Giza, Egypt

101-500 employees

Consumer Services

N/A

Mar 2009 to Oct 2010 (1 year 7 months)

Education

Bachelor's Degree in forein languages

Education Details

Bachelor's Degree

forein languages

Misr University for Science and Technology (MUST), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Misr University for Science and Technology (MUST)
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abdel Nasser Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

Gamal Abdel Nasser Language School
2007

Certifications

DGR
Dec 2011

Certificate details

DGR

Dec 2011

N/A

N/A

N/A

DHL

N/A

IATA codes
Dec 2011

Certificate details

IATA codes

Dec 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Time management

Dec 2012

DHL

N/A

Training/Course Details

Communication and negotiation skills

Jan 2013

DHL

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicBusiness DevelopmentCall Center AgentCommunication And Negotiation SkillsComputer SoftwareConsumer ServicesCreativeCustomer ServiceDGRDHLDesignDetails-orientedEnglishFast FoodForein LanguagesFreight DeliveryGermanHard WorkerHardwareIATA CodesITMS OfficeMarketing And AdvertisingPackagePlannerProblem SolverRetailSalesSales RepresentativeSales Territory ManagerSerivce Point AdvisorShoppingSoftware DevelopmentSupportSwimmingTime ManagementTransportationTraveling

Self-assesed Skills

Languages

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS office

MS office

: Advanced

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Design

Design

: Advanced

: High

:

1-3 years

computer software

computer software

: Advanced

: High

:

5-7 years

hardware

hardware

: Intermediate

: High

:

1-3 years

Key Skills

Planner, Hard worker, Creative, Problem Solver, Details-oriented

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