Basic Info

Ahmed Ibrahim

9 years

Qalyubia, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service manager at Habitat

Experience Details

Customer service manager

Administration

Manager

I manage the customer service department and i control 10 persons in my team


Company Details

Habitat

EL Obour city, Egypt

501-1000 employees

Textile and Clothing

N/A

Sep 2016 to present (3 months)
Assistant &Customer; Loyalty Responsible&Administrative; at T& C Garments

Experience Details

Assistant &Customer; Loyalty Responsible&Administrative;

Administration

Experienced (Non-Manager)

I am working as the development department assistant and as customer representative to deal with customer and send them the samples
I am working also on workers attendance and solving their problem
I am working as a customer loyalty responsible to follow with the customer and evaluate the customer experience and to archive the customer data
I am working to share the date between the different department of the company



Company Details

T& C Garments

EL Obour city, Egypt

N/A

Textile and Clothing

Info@tcgarments.com

Jan 2013 to Sep 2016 (3 years 8 months)
Customer service at Wasla ( TE Data )

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

In this company i took just the training to improve my knowledge level for this career


Company Details

Wasla ( TE Data )

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2013 to Jan 2013 (1 month)
Worker affairs & Puplic realation responsible at Cairo pack company

Experience Details

Worker affairs & Puplic realation responsible

Administration

Experienced (Non-Manager)




At the start i was working as workers affairs responsible my tasks was ( The attendance, hiring the new comers, the medical insurance , and social insurance)

I was working as a public relations responsible & customer loyalty to follow with the customer and make the product effect reports
also I was arranging the order with the production lines to avoid and delay in delivering the the customer
also I was building a good relationship with the customer


Company Details

Cairo pack company

Cairo, Egypt

101-500 employees

Manufacturing

www.cairopack.com

Jan 2012 to Jan 2013 (1 year)
Customer care agent and sales agent at First

Experience Details

Customer care agent and sales agent

Sales/Retail

Entry Level

I was working as sales agent in Vodafone stores but i didn't like sales


Company Details

First

Cairo, Egypt

More then 1000 employees

Consumer Services

www,first,com

Jan 2011 to Jun 2011 (5 months)
Customer care agent at Etisal international

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

I was working as customer care representative and I was team leader delegation then i had transferred to international account


Company Details

Etisal international

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Nov 2009 to Oct 2010 (11 months)
Public relations at United international

Experience Details

Public relations

Administration

Senior Management (e.g. VP, CEO)

I was taking over the external affairs and dealing with the customer
I also gave a training to the team member how to gain the customer loyalty


Company Details

United international

Cairo, Egypt

501-1000 employees

Electronics and Semiconductors

N/A

Jan 2009 to Oct 2009 (9 months)
Customer care agent and puplic relation at El nahrien company

Experience Details

Customer care agent and puplic relation

Administration

Experienced (Non-Manager)

I also working as a workers affairs responsible , i was working as a public relations responsible for following with the customer to evaluate their experience with company products also i was following with the customs responsible


Company Details

El nahrien company

Cairo - Maadi, Egypt

101-500 employees

Food and Beverage Production

N/A

Jun 2005 to Jan 2009 (3 years 7 months)

Achievements


At the university i achieved the team director in the studying project

Education

Faculty Of Art in Arechology Department

Education Details

Faculty Of Art

Arechology Department

Ain Shams University, Egypt

B / Very Good / 75 - 85%

I was studying the Islamic archeology through the building we can get all the historical information through the building we also can analysis the building period from all sides

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Egypt

Egypt

2005

A / Excellent / 85 -100%

N/A

Modern Egypt
2005

Certifications

Certificate details

An American language course

Oct 2009

96 out of 100

N/A

N/A

Modli

I took an American language course to improve the language and to know how to deal with the language

ICDL
Jun 2009

Certificate details

ICDL

Jun 2009

85 out of 100

N/A

N/A

Misr Learn

It was a training to get the ICDL certification to improve the Computer knowledge

Training and Courses

Training/Course Details

customer care course

Jan 2011

Misr learn

Customer Care training to know how to deal with the customer and how to gain their loyalty

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdminstraveAn American Language CourseArabicArechology DepartmentAssistant &Customer; Loyalty Responsible&Administrative;Business DevelopmentConsumer ServicesCreate New SystemsCreativeCustomer CareCustomer Care AgentCustomer Care Agent And Puplic RelationCustomer Care Agent And Sales AgentCustomer Care CourseCustomer ServiceCustomer Service ManagerElectronics And SemiconductorsEnglishFlexibleFollowing The News On The InternetFood And Beverage ProductionHard WorkerICDLInternetLeaderLearning From All SituationsManegmentManufacturingMicrosoft ExcelMy WorkOffshoringOut LookOutsourcingPlaying FootballPublic Realtions&Extrnal AffairsPublic RelationsRetailSalesSharing In Solvng Work ProblemsSharing My KnowldgeSocialSupportTeam WorkTextile And ClothingWordWorker Affairs & Puplic Realation Responsible

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Out Look

Out Look

: Expert

: Extreme - I love it!

:

1-3 years

word

word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

manegment

manegment

: Advanced

: Extreme - I love it!

:

1-3 years

customer care

customer care

: Advanced

: Extreme - I love it!

:

1-3 years

Public Realtions&Extrnal Affairs

Public Realtions&Extrnal Affairs

: Advanced

: Extreme - I love it!

:

1-3 years

adminstrave

adminstrave

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Creative, Flexible / Adaptive, Social

Online Presence

Ahmed Ibrahimwww.ahmed10_bebo14@yahoo.com

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