Basic Info

Amina Fathy

10 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Retention agent at Raya contact center

Experience Details

Retention agent

Customer Service/Support

Experienced (Non-Manager)

Handling the customer who had a subscription, and he has already cancelled it, or have a billing issue, trying to convince the customer to reconnect the service again, focusing on his needs moreover matching it with the easier way to pay it.


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2017 to Aug 2017 (7 months)
Training Director at Gates2Learn

Experience Details

Training Director

Education/Teaching, Training/Instructor

Senior Management (e.g. VP, CEO)

N/A


Company Details

Gates2Learn

Ismailia, Egypt

101-500 employees

Education, Information Technology Services

N/A

Mar 2014 to Mar 2016 (2 years)
Executive manager at L.G ( after sales service center )

Experience Details

Executive manager

Administration, Operations/Management, Customer Service/Support

Manager

N/A


Company Details

L.G ( after sales service center )

Ismailia, Egypt

11-50 employees

Business Services - Other, Consumer Electronics , Consumer Services

N/A

May 2009 to May 2014 (5 years)
Customer service & Tele marketing at Free water company) for water treatment .

Experience Details

Customer service & Tele marketing

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Free water company) for water treatment .

Ismailia, Egypt

11-50 employees

Business Supplies and Equipment , Retail

N/A

Mar 2008 to Apr 2009 (1 year 1 month)
Executive secretary at Velocity jeans factory

Experience Details

Executive secretary

Manufacturing/Production

Experienced (Non-Manager)

N/A


Company Details

Velocity jeans factory

Ismailia, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Oct 2006 to Jun 2008 (1 year 8 months)

Education

College Diploma in Financial Accounting

Education Details

College Diploma

Financial Accounting

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
2013 - 2015
Bachelor's Degree in Financial accounting

Education Details

Bachelor's Degree

Financial accounting

Suez Canal University, Egypt

Not specified

N/A

N/A

Suez Canal University
2004 - 2007

Training and Courses

Training/Course Details

International computer driving licence

Sep 2007

armed forced

Certified by UNESCO Organization , and it contains MS ( word- Excel - Access -Power point - IT).

Training/Course Details

Time mangement course

Feb 2016

Gates2Learn

N/A

Training/Course Details

Communication skills course

May 2016

Gates2Learn

N/A

Training/Course Details

Marketing & sales course

Dec 2015

Gates2Learn

N/A

Training/Course Details

English

Jun 2015

Gates2Learn

N/A

Training/Course Details

Italian

May 2011

European board

N/A

Training/Course Details

- Online Egypt initiative

Sep 2015

Thirty board

on line course i got (15) certificates

Jobseeker photo

Profile Skills and Keywords

- Online Egypt InitiativeAdaptiveAdministrationBusiness Services - OtherBusiness Supplies And EquipmentCommunication Skills CourseCommunicatorConstruction - Industrial Facilities And InfrastructureConsumer ElectronicsConsumer ServicesCustomer ServiceCustomer Service & Tele MarketingCustomer-orientedEducationEnglishExecutive ManagerExecutive SecretaryFinancial AccountingFlexibleInformation Technology ServicesInternational Computer Driving LicenceItalianLeaderManagementManufacturingMarketingMarketing & Sales CourseMicrosoft ExcelMicrosoft WordOperationsOrganizerProductionRetailRetention AgentSupportTeaching EnglishTime Mangement CourseTraining Director Travel. Reading. Play Sport.

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Fields of Expertise

Management

Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Teaching English

Teaching English

: Advanced

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Intermediate

: High

:

5-7 years

Key Skills

Leader, Communicator, Customer-oriented, Organizer, Flexible / Adaptive

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