Basic Info

Essam Ghonim

10 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant Manager-Online Product at Holidayme

Experience Details

Assistant Manager-Online Product

Hospitality/Hotels/Food Services

Manager

Product ownership for leading and growing Holidayme online domestic and international holidays.
- Spear-heading product planning and development in sync with head of businesses so as to delivering on business
objectives.
- Partnering with the mobile business owners to spearhead “Go-To Mobile Strategy” for Holidayme’s WAP and APP (across
IOS, Android and windows platforms).
- Liaison with various organizational stakeholders in the industry-first launch of ‘market place model’ for holidays.
- Draw up a product vision charter and facilitate the ‘vision to customer experience flow’ : Vision – define product priorities –
engineering tasks – customer experience delivery.
- Product champion for facilitating user acceptance testing before all product releases.
- Research consumer behavior through Google analytics, competition analysis, A/B and usability testing.
- Spear-head operational excellence: Demand monitoring, conversion ramp-up through an end-to-end best-in-class
customer experience, driving repeat purchases and also reducing service call volumes at the GCC market.
- Follow up integrations with suppliers, analysis and optimization of sales, mapping, etc.
- Mapping business objectives to customer needs & development of products fit to serve customer requirements.
- Liaison with marketing teams for Market research & pre-testing before product launch & checking on product
propositioning.
- Revenue management: Product pricing play to balance volumes & profitability, periodic monitoring sales trends & product
off-takes.
- Support service stakeholder management: Managing all support stakeholders like content team for product content, brand
team for communication launch and channel teams for demand-supply mapping.


Company Details

Holidayme (multinational)

Dubai, United Arab Emirates

101-500 employees

Travel and Tourism

holidayme.com

Jul 2016 to present (1 year 3 months)
Business development manager at Within Earth Holidays

Experience Details

Business development manager

Tourism/Travel

Manager

Sales Development

-Staff & Financial Management

-Daily Operational Management

-Provision of Business structures to deliver specialist, professional and competitive travel products to meet the demands of the travel market.

-Developing strategies to hit or exceed sales targets.

-Promoting and Marketing the Business, sometimes to new or niche markets.

-Managing budgets and maintaining statistical/financial records.

-Selling travel products and tour packages.

-Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism

-Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers

-Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.

-Dealing with customers enquirers and aiming to meet their expectations

-Overseeing the smooth, efficient running of the business.

-Meeting company "Directors" who advise on strategy and finding out about any local issues and future trends.

-Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.

-Constantly motivating the sales team to hit their targets and ensure company profitability.

-Meeting regularly with team leaders to give them sales figures and plan how they approach their work.

-Communicating with sales consultants and providing encouragement, help and advice

-Dealing with disciplinary matters and customer complaints.
- Prospect for potential new clients and turn this into increased business.
- Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.
- Identify potential clients, and the decision makers within the client organization.
- Research and build relationships with new clients.
- Set up meetings between client decision makers and company’s practice leaders/Principals.
- Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
- Participate in pricing the solution/service.
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
- Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
- Submit weekly progress reports and ensure data is accurate.
- Forecast sales targets and ensure they are met by the team.
- Work with marketing staff to ensure that prerequisites are fulfilled within a timely manner.
- Ensure all team members represent the company in the best light.
- Present business development training and mentoring to business developers and other internal staff.
- Research and develop a thorough understanding of the company’s people and capabilities.
- Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
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Company Details

Within Earth Holidays

Cairo, Egypt

51-100 employees

Travel and Tourism

http://www.onlinewe.net/

May 2015 to Jun 2016 (1 year 1 month)
System Support and Business Development Manager MENA at Within earth Holidays

Experience Details

System Support and Business Development Manager MENA

Hospitality/Hotels/Food Services

Manager

-Sales Development
-Staff & Financial Management
-Daily Operational Management
-Provision of Business structures to deliver specialist, professional and competitive travel products to meet the demands of
the travel market.
-Developing strategies to hit or exceed sales targets
-Promoting and Marketing the Business, sometimes to new or niche markets.
-Managing budgets and maintaining statistical/financial records.
-Selling travel products and tour packages.
-Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
-Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to
consumers
-Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
-Dealing with customers enquirers and aiming to meet their expectations
-Overseeing the smooth, efficient running of the business.
-Meeting company "Directors" who advise on strategy and finding out about any local issues and future trends.
-Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
-Constantly motivating the sales team to hit their targets and ensure company profitability.
-Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
-Communicating with sales consultants and providing encouragement, help and advice
-Dealing with disciplinary matters and customer complaints.
-Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
- Present business development training and mentoring to business developers and other internal staff.
- Set up meetings between client decision makers and company’s practice leaders/Principals.
Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
- XML Integration support with OTAs and Developers.


Company Details

Within earth Holidays

Cairo, Egypt

11-50 employees

Hospitality/Hotels

https://www.onlinewe.net/

May 2015 to Jun 2016 (1 year 1 month)
Operation Manager at Within Earth Holidays

Experience Details

Operation Manager

Tourism/Travel

Manager

Monitor team activity and workload in order to identify recruitment needs and seek approval.
-Hiring of operations team leaders and provide guidance on recruitment to direct reports.
-Participate in recruitment of approved new team members and conduct interviews in a timely manner and in accordance with company standards
-Process Optimization
-Assist in the development of operational policies and procedures
-Manage Client Service Levels
-Provide the highest levels of service delivery to clients and stakeholders.
-Manage daily service levels across all communications channels:
-Telephone and email service factor monitored and met
-Transaction processing time, i.e. turnaround time
-Online booking tool adoption and awareness
-Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
-Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner
-Create a Customer First culture and manage culture Change
-Provide and maintain a safe working environment, equipment and systems of work.
- Provide ever department. (Sales, social media…, etc) with promotion, offers, package to can publish it.
-Plan marketing and branding objectives.
- Expand product solutions and offerings.
-Prepare marketing strategies alongside other company executives and staff.
- Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback.
-Prepare and adhere to budgets.
-Oversee creation and delivery of press releases, advertisements, and other marketing materials.
-Design print ads and publications.
-Ensure brand messages are consistent.
-Gather and analyze customer insight.
-Nurture and enrich all external perceptions of the company and growth of market share.
-Engage consumers on social media.
-Deepen relationships with all media to ensure the most effective messaging and positioning of the Organization.
-Negotiating, dealing and finalizing contracts with hotels.
- Following up rates, promotions and stop sales with hotels and upload them into system B2B..
- Loading all contracts to online and Offline system.
- Checking competitive online systems to guarantee the best rates.
- Ability to negotiate hotels itself to get best rates (case by case).
- Follow up branches and departments productivity.
-Updating all team with new hotels updates.


Company Details

Within Earth Holidays

Cairo, Egypt

51-100 employees

Travel and Tourism

http://www.onlinewe.net/

May 2015 to Sep 2015 (4 months)
Online Product and Business Development Manager at Flyin.com

Experience Details

Online Product and Business Development Manager

Quality

Manager

1. General Application Testing (Our B2C before opening to the public).
2. Additional Checking compatibility across different browsers like Chrome, IE, Firefox. Etc.
3. Testing of applications for smart phones and tablets.
4. Perform tests like a user browsing the different sections of the Web and the steps of reserves both flights and hotels including search result pages, detecting problems such as alignment and spacing, misspellings, errors content structure ....
5. Trying different scenarios that session expires use the "Back" button in many areas of the site etc.
6. The structure of the pages of airlines should be available in which you have to find the structure in SEO.
7. Perspective Hotels content and its alignment with any translation result in that part.
8. Steps booking hotels and flights in general and any data missing that should be there.
9. The data that come to our B2C through our extranet that are coming correctly or not.


Company Details

Flyin.com

Cairo, Egypt

N/A

Travel and Tourism

www.flyin.com

Mar 2014 to May 2015 (1 year 2 months)
Online Project Manager at EasyTrav

Experience Details

Online Project Manager

Quality

Manager

1- Flight flow
- Testing flight with all its scenarios testing for one way, round trip and multi city.
- Testing searches from different destinations.
- Checking for filters and sort options etc.
- Trying multiple scenarios from using back button at all flows etc.
2- Hotels flow
- Testing search into different destinations.
-Sort options and display.
- Other scenarios done by user like going back etc.
3- My account and user account full activity testing.
4- Content testing
- Making sure that Arabic is Arabic and English only having English text.
-Reflection of content into hotels profile and airlines.
- Images testing and display.
5- Contact us, about us and all of the footer pages.
6- SEO and compatibility check
- Testing across multiple browsers and devices.
7-Create tasks and creative ideas to develop company services


Company Details

EasyTrav

Cairo, Egypt

11-50 employees

Travel and Tourism

www.easytrav.net

Sep 2014 to Nov 2014 (2 months)
Responsible at Destinia.com

Experience Details

Responsible

Customer Service/Support

Experienced (Non-Manager)

Responsible "General Manger" about office of travel agency Destinia.com in Egypt. October 2009. till now. "Responsible for over 20 employees in three different departments data, translation and call center, coordinate tasks with more than 120 employee in Destinia Madrid, responsible for human resources, do invoices, accounting, Emarketing, data entry, responsible for translating the destinia web page more than 22 languages" and sales manager about onlinetravel.ae.


Company Details

Destinia.com (multinational)

Madrid, Spain

101-500 employees

Travel and Tourism

destinia.com

Oct 2009 to Feb 2014 (4 years 4 months)
Country Manager at Destinia

Experience Details

Country Manager

Customer Service/Support

Experienced (Non-Manager)

Responsible "General Manger" about office of travel agency Destinia.com in Egypt. October 2009. till March 2014. "Responsible for over 20 employees in three different departments data, translation and call center, coordinate tasks with more than 120 employee in Destinia Madrid, responsible for human resources, invoices, accounting, Emarketing, data entry, responsible for translating the destinia web page more than 22 languages" and sales manager about onlinetravel.ae.Customer services 24 hour at 7 days for travel agency destinia.com


Company Details

Destinia

Egypt

N/A

Telecommunications

N/A

Oct 2009 to Jan 2014 (4 years 3 months)
Country Manager at Destinia

Experience Details

Country Manager

Quality

Manager

- Responsible "Country Manger" about office of travel agency Destinia.com in Egypt 2009- 2014.
- Responsible for over 20 employees in three different departments data, translation and call center at travel agency Destinia, coordinate tasks with more than 120 employee in Destinia Madrid 2009- 2014.
- Responsible for human resources, do invoices, accounting, Emarketing, data entry at travel agency Destinia, responsible for translating the destinia web page more than 22 languages 2009- 2014.
- Customer services 24 hour at 7 days for travel agency destinia.com 2010-2014.
- Outgoing and Incoming Tour Operator manager travel agency destinia.com 2009- 2014.
- Sales manager and marketing at travel agency onlinetravel.ae 2013- 2014. http://www.alriyadh.com/736914
- Trainer for new employees in department of customer service at destinia.com2010-2014


Company Details

Destinia

Cairo, Egypt

N/A

Hospitality/Hotels, Travel and Tourism

www.destinia.com

Oct 2009 to Jan 2014 (4 years 3 months)
Chief Executive at 4u internet y computer

Experience Details

Chief Executive

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

4u internet y computer

Cairo, Egypt

1-10 employees

Computer and Network Security

N/A

Jun 2007 to Jun 2009 (2 years)
QA Tester at Destinia

Experience Details

QA Tester

Quality

Experienced (Non-Manager)

Web site tester


Company Details

Destinia

Cairo, Egypt

51- 100 employees

Travel and Tourism

www.destinia.com

Jun 2007 to Jan 2009 (1 year 7 months)
Receptionist at Tropicana Grand Oasis

Experience Details

Receptionist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Tropicana Grand Oasis

South Sinai, Egypt

51-100 employees

Travel and Tourism

N/A

Jan 2006 to Feb 2007 (1 year 1 month)
Booking at Venus Tour

Experience Details

Booking

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Venus Tour

Cairo, Egypt

1-10 employees

Travel and Tourism

N/A

Mar 2005 to Mar 2006 (1 year)

Education

alsun in Spanish Language

Education Details

alsun

Spanish Language

Ain Shams University, Egypt

C / Good / 65 - 75%

• Arabic Language: Mother Tongue. • Spanish Language: Fluent (Spoken, reading and Written) • English Language: Very good (Spoken, reading and Written)

• Excellent knowledge and abil

Ain Shams University
2001 - 2005
High School - Other

High School Details

Other

Husainia

Egypt

2001

A / Excellent / 85 -100%

N/A

Husainia
2001

Certifications

ICDL Course
Jan 2002

Certificate details

ICDL Course

Jan 2002

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English Courses

Mar 2008

AMIDEAST

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAssistant Manager-Online ProductBookingBusiness DevelopmentBusiness Development ManagerChief ExecutiveCommunicatorComputer And Network SecurityCountry ManagerCustomer ServiceDestinia.comEnglishEnglish CoursesFood ServicesHard WorkerHolidaymeHospitalityHotelsICDL CourseInternet UsageOnline Product And Business Development ManagerOnline Project ManagerOperation ManagerOrganizerProblem SolverQA TesterQuality AssuranceQuality ControlReceptionistResponsibleRetailSalesSpanishSpanish LanguageSupportSystem Support And Business Development Manager MENATeam PlayerTelecommunicationsTourismTravelTravel And TourismWindows Office

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Windows Office

Windows Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet usage

Internet usage

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL Course

ICDL Course

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/essam-ghonim-52255592http://essam-ghonim.branded.me/

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