
Ehab Abdel Shakoor Abdel Aziz
Solid experience in the hospitality industry.
Madina, Saudi ArabiaWork Experience
Hotel General ManagerFull Time
Golden Tulip AL Shakreen Hotel
Feb 2018 - Present -7 yrs, 5 months
Saudi Arabia , Madina
- Job Details:420 (Rooms- Suits), 3 Restaurants, Coffee Shop, Room Service, 2 Meeting Rooms with capacity 250 Pax , Laundry Service, Business Center, Gym, 160 employee.
Hotel General managerFull Time
Golden Tulip AL Ansar Hotel
Dec 2016 - Jan 2018 -1 yr, 1 month
Saudi Arabia , Madina
- Job Details:296 (Rooms- Suits), 3 Restaurants, Coffee Shop, Room Service, 2 Meeting Rooms with capacity 250 Pax , Laundry Service, Business Center, Gym, 160 employee.
Director of OperationsFull Time
Amer Group, Porto marina Resort & Spa
Feb 2015 - Nov 2016 -1 yr, 9 months
Egypt , Alexandria
- Job Details:Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. •Assist the General Manager to oversee the complete hotel operation. •Responsible for coordinating, organizing and controlling of all operational tasks as well as the respective delegation and control with the General Manager, Regional, Area and Corporate colleagues as appropriate. •Assist in the development and implementation of the marketing plan, budget and goals program of the hotel to ensure on-going optimum guest satisfaction, sales potential and profitability. • Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition by full implementations of preventive maintenance programmers and plan and manage the FF&E as directed by the General Manager • Ensure emergency procedures are practiced and enforced to provide security and safety for guests and colleagues. • Monitor applicable laws and regulations, including health and safety • Establish and maintain effective internal communication and meeting structures to ensure optimum teamwork and productivity. • Assure full responsibilities in the absence of the General Manager as appropriate and keep General Manager informed of any unforeseen events. •Interact with guests and individuals outside the hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community •Annual confidential reports of the departmental employees, include promotion and training of the employees as well as of and or disciplinary measures. Regularly organizations of departmental meetings to review achieved figures VS Budget •Working out and constant controlling of all safety relevant measures especially fire cover and behavior rules in emergencies considering the actual tasks of the administrative bodies and legislation in cooperation with the safety specialist. •Controlling of the technical situation of the departments in rooms divisions
Front Office ManagerFull Time
Accor Hotel,
Sep 2014 - Jan 2015 -4 months
Bahrain , Manama
- Job Details:Under the direction of General Manager. •Ensure that all services offered in Front Office (Operator, Concierge, Reception- Reservation & Guest relation) are always available, are carried out with the utmost efficiency and courtesy. •Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. •Develops specific goals and plans to prioritize, organize, and accomplish your work. •Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. •Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. •Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. •Understands the impact of Front Office operations on the Rooms area and overall property financial goals. •Manages department controllable expenses to achieve or exceed budgeted goals. •Ensures compliance with all Front Office policies, standards and procedures. •Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. •Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. •Strives to improve service performance. •Empowers employees to provide excellent customer service. •Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. •Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. •Responds to and handles guest problems and complaints. •Observes service behaviors of employees and provides feedback to individuals and/or managers
Education
Bachelor of Tourism and Hotel Management in Hotel Management
Suez Canal University (SCU)Jan 1998 - Jan 2001 - 3 yr
High School - Thanaweya Amma
abu Hammad secondary schoolJan 1997
Languages
Arabic
FluentEnglish
FluentItalian
Intermediate
Training & Certifications
Proximately management
Accor Acadamy·2014Accor Figures games
Accor Acadamy·2014General
Accor Acadamy- Hilton University·2013Hilton Pro active leader ship
Hilton Univeristy ·2013• Highest up selling revenue over Egypt Hilton Hotels 2010 /2011
Hilton ·2010