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Ragab Mabrouk Shalaan

IT Operation Manager at Egyptian Association for Finance (EAF)

Giza, Egypt

Work Experience

  • IT Operation ManagerFull Time

    Egyptian Association for Finance (EAF)

    Jan 2019 - Present -6 yrs, 5 months

    Egypt , Giza

    • Job Details:As an IT Operation Manager, Seamlessly integrating cross-functional teams, adopting emerging technologies, and streamlining processes to drive operational efficiency and system reliability.

  • Senior System AdministratorFull Time

    National Petroleum Company (NPCO)

    Mar 2017 - Jan 2019 -1 yr, 10 months

    Egypt , Cairo

    • Job Details:Key Achievements: ▪ Spearheaded the conversion of physical servers into virtual machines, culminating in a successful migration to vSphere ESXI 6.5, optimizing resource utilization and efficiency. ▪ Played a pivotal role in transitioning the data center to hyper-converged systems, assisting in defining system specifications, and testing platforms like Cisco Hyper Flex POC, HP Synergy POC, and DELL Data Protection Suite POC.

  • Project Manager/Project EngineerFull Time

    ICCS

    Oct 2011 - Apr 2016 -4 yrs, 6 months

    Saudi Arabia , Riyadh

    • Job Details:Key Achievements: ▪ Successfully maintained the mainframe safeguarding pivotal hospital patient data, encompassing X-rays, patient history, and medical analyses. ▪ Strategically devised and implemented a zero-downtime plan, ensuring uninterrupted access and bolstered by procuring essential spare parts for the mainframe. ▪ Led a team of four, directly reporting to the CEO/Owner, guiding strategic initiatives, ensuring optimal team performance, and streamlining communications between the team and executive leadership.

  • System AdministarorFull Time

    ALMOEZ Holding Group

    Jun 2008 - Sep 2011 -3 yrs, 3 months

    Egypt , Giza

    • Job Details:Value Added Results: ▪ Managed and upgraded both hardware and software systems, providing consultation, training, and strategic recommendations to foster organizational development and resource planning. ▪ Ensured consistent uptime of computer systems and oversaw the provision of IT infrastructure services, including desktop applications, LAN/WAN networks, security, and telecommunications. ▪ Led the development and rollout of new systems, ensured robust data/applications backup, disaster recovery planning, and monitored router and firewall configurations for security. ▪ Managed SQL database tasks (like user addition and backups) and supervised the IT budget allocation and spending. ▪ Oversaw web application hosting, ensured remote connectivity for external users, and led installations and configurations such as Exchange 2010 and ISA Server 2006.

    • Education

    • BSc in Systems and computers Engineering

      Al-Azhar University

      Jan 1994 - Jan 1999 - 5 yr

    • High School - Thanaweya Amma

      Khatam almorsaleen

      Jan 1994 

    Skills

    • Microsoft Windows
    • System Administrator
    • Information Technology (IT)
    • Project Engineer
    • Project Management
    • PMP

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • VCP-Data Center Virtualization

      VMware·2021

    • FortiGate_Network Security Essentials_6.2

      FortiGate·2020

    • CCNA_v7

      academic key·2020

    • Introduction to Cybersecurity

      academic key·2020

    • MCSA windows 2016

      Micro Soft·2017

    • PMP

      Project Management Institute ·2016

    • Prot and loss

      HP LIFE e-Learning·2015

    • MCTP

      Micro Soft·2011

    • MCITP

      Micro Soft·2011
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