Basic Info

Aya Elhomosany

1 year

Cairo, Egypt

High School

Experienced

Work Experience

Secretary at Emara foundation

Experience Details

Secretary

Administration

Experienced (Non-Manager)

Resolve customer complaints via phone, email, , or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or update accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Handle changes in policies or renewals.


Company Details

Emara foundation

Egypt

N/A

Health, Wellness and Fitness

N/A

Apr 2013 to present (3 years 8 months)
Soft skills trainer at Laedership preparation camp.faculty of law student union.ainshams university (student activity)

Experience Details

Soft skills trainer

Human Resources

Experienced (Non-Manager)

soft skills trainer (leader of the hr materials and topics)
helping the students knowing them selves and discover the Strengths points and works on them .. how to improve critivety and lreaning and how to catch the opprtionities after graduation..and how te set agood example for the next generations in the society


Company Details

Laedership preparation camp.faculty of law student union.ainshams university (student activity)

Matrouh ras elbar, Egypt

N/A

Jul 2011 to present (5 years 5 months)
Supervisor at Emara foundation

Experience Details

Supervisor

Customer Service/Support

Manager

solving the customer problems
following the customer service
give reports


Company Details

Emara foundation

Cairo, Egypt

51-100 employees

Health, Wellness and Fitness

N/A

Apr 2013 to present (3 years 8 months)

Education

Bachelor's Degree in faculty of law

Education Details

Bachelor's Degree

faculty of law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2009 - 2016

Training and Courses

Training/Course Details

communication skills,,leadership skills,,training of trainers,,customer services skills

Apr 2012

international leadre ship academy at eldoky

N/A

Training/Course Details

success skills programm

Apr 2012

student union at ain shams university

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAmbitionClearnessCommunication Skills,,leadership Skills,,training Of Trainers,,customer Services SkillsCommunicatorCustomer ServiceCustomer Services. Secretary.human Resources SpecialistCustomer-orientedEnglishFaculty Of LawHard WorkHard WorkerHealth, Wellness And FitnessHuman ResourcesHuman Resources Adminstrative Costumer Care HostingLeaderMinutenessOrganizerPublic RelationshipsRegularitySecretarySoft Skills TrainerSuccess Skills ProgrammSupervisorSupport

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

customer services. secretary.human resources specialist

customer services. secretary.human resources specialist

: Intermediate

: High

:

1-3 years

public relationships

public relationships

: Intermediate

: High

:

Less than 1 year

human resources adminstrative costumer care hosting

human resources adminstrative costumer care hosting

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Customer-oriented, Organizer

Online Presence

owyatyyy_solyyy@hotmail.com

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