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Wassiem Elsayyad

Senior negotiator at Orange

Mandara, Alexandria, Egypt

Work Experience

  • Retail Store ManagerFull Time

    Vodafone Egypt

    Dec 2019 - Present -5 yrs, 6 months

    Egypt , Alexandria

    • Job Details:- Achieve Store Sales Target for Points, Items And Revenue - Achieve Assigned strategic Product Sales Target - Set Monthly Sales Plan in light of yearly sales growth plan - Regular Trade Zone Analysis & Set Recommendation For Sales Enhancement - Effective Products portfolio & display Management - Reduce Customers Complaints & set plan for the proper preventive actions - Continues Enhancement in Customers Handling Techniques for the Store - Ensure Continues Update for Staff Knowledge for Vodafone and Competitors - Ensure Building Rapport with Store Customers & Solving Escalated Issues
  • Retail Shift LeaderFull Time

    Vodafone Egypt

    May 2018 - Dec 2019 -1 yr, 7 months

    Egypt , Alexandria

    • Job Details:- Coach and empower store staff to apply FVR and solve required exceptions reaching at least 90% FVR from walking customers - Lead , coach , direct store staff to achieve store and individual target. - Maintain a positive attitude at all times and ensure there is a high customer service focus - Resolves customer complaints by investigating problems , developing solutions,preparing reports,making recommendations to management.
  • Property Consultant - Sales Real EstateFull Time

    Jumeirah egypt

    May 2017 - May 2018 -1 yr

    Egypt , Alexandria

    • Job Details:- Providing guidance and assisting buyers in marketing and purchasing property for the right price under the best terms. - Determining clients needs and financials abilities to propose solution that suit them - Performing comparative market analysis to estimate properties. - Achieve sales target set by the company
  • Senior negotiator Full Time

    Orange

    Sep 2016 - Present -8 yrs, 9 months

    Egypt , Alexandria

    • Job Details:Responsable for sites contracts renweal Follow up with legal dept to insure contracts delivery in due time. Act as site managment spoc in dealing with access network service, support team for site access requests.
  • Education

    • Bachelor's Degree in accounting

      Tanta University

      Jan 2005 - Jan 2008 - 3 yr

    Skills

    • Customer Service
    • Problem Solving
    • Sales
    • customer handling
    • Team leading
    • Sales

    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • Retail Academy work shop

      Vodaf9ne trainong centre·2014
    • Human Resources course with oxford training college.

      Oxford training centre·2011
    • performance teams work shop.  

      Scitron consultimg & training·2011
    • Fundamentals of selling ways.

      New horizon·2010
    • ICDL

      Arab academy for info tech·2009
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