Basic Info

Youssef Sabry

9 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Front office manager at Edfa3ly

Experience Details

Front office manager

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Edfa3ly (multinational)

Cairo, Egypt

51-100 employees

Internet/E-commerce, Recreational Facilities and Services

www.edfa3ly.com

Nov 2015 to present (1 year 1 month)
Tech support at Vodafone

Experience Details

Tech support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone

Cairo, Egypt

N/A

Internet/E-commerce

www.vodafone.com

Jan 2015 to Oct 2015 (9 months)
CS Advisor at Vodafone

Experience Details

CS Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

www.vodafone.com

Jan 2013 to May 2013 (4 months)
Project Manager at Data Management Services

Experience Details

Project Manager

Operations/Management

Manager

N/A


Company Details

Data Management Services (multinational)

Cairo, Egypt

101-500 employees

Business Supplies and Equipment , Business Services - Other, Computer Software

www.dms.com

Mar 2011 to Dec 2012 (1 year 9 months)
Travel Adviser (T2) at Expedia CA

Experience Details

Travel Adviser (T2)

Quality

Experienced (Non-Manager)

N/A


Company Details

Expedia CA (multinational)

Cairo, Egypt

501-1000 employees

Transportation, Travel and Tourism

www.expedia.com

Jan 2010 to Jan 2011 (1 year)
Closer at Google Wisdek Co.

Experience Details

Closer

Sales/Retail, Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Google Wisdek Co. (multinational)

Cairo, Egypt

101-500 employees

Market Research , Marketing and Advertising

www.google.com

Sep 2009 to Dec 2009 (3 months)
Team Leader at Golden bridge Co.

Experience Details

Team Leader

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Golden bridge Co.

Cairo, Egypt

51-100 employees

Marketing and Advertising, Marketing and Advertising

N/A

Mar 2009 to Aug 2009 (5 months)
Business Analyst at Ameco tech Co.

Experience Details

Business Analyst

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Ameco tech Co.

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Apr 2008 to Feb 2009 (10 months)
Sales rep at Ameco tech Co.

Experience Details

Sales rep

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Ameco tech Co.

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Sep 2007 to Mar 2008 (6 months)
Shop coordinator at Bazaar

Experience Details

Shop coordinator

Tourism/Travel

Student

N/A


Company Details

Bazaar

Hurghada, Egypt

1-10 employees

Travel and Tourism

N/A

Jun 2007 to Aug 2007 (2 months)
Sales rep at United international for trading

Experience Details

Sales rep

Business Development

Student

selling electronics such as ( USB, Cameras ..etc)


Company Details

United international for trading

Cairo, Egypt

11-50 employees

Wholesale Trade

N/A

Sep 2006 to Jun 2006 (3 month)

Achievements


changed the system what they used to work with in to another system which save more time (money)


the best Average Handling Time all over the floor
Best info given in the fastest time


Best Average Handling Time
New Handling ways


Saving 15% of the costs


putting more tasks for the tier 2 team and giving more access in-order to handle the cases


Best Achiever all over the floor (98K $) in 3 months


23% increasing in profit
10% decreasing costs


A new way to search for clients


achieving targets of every month


responsible for 3 shops


set a new target due to achieving it


i used to be in Smouha club team in swimming and took a training in-order to be a trainer and worked as a swimmer trainer and a life guard

Education

Bachelor's Degree in Guiding Tourism

Education Details

Bachelor's Degree

Guiding Tourism

Egyptian Higher Institute for Tourism and Hotels, Egypt

C / Good / 65 - 75%

N/A

N/A

Egyptian Higher Institute for Tourism and Hotels
2004 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

omar ebn el kattab

Egypt

2004

C / Good / 65 - 75%

I Was at English Boys School IGESE for 2 Years

omar ebn el kattab
2004

Certifications

Certificate details

Internet call center induction

Feb 2015

N/A

N/A

N/A

Vodafone

N/A

Tico
Jun 2010

Certificate details

Tico

Jun 2010

A out of A*

N/A

N/A

Expedia

The Tourism law in Canada in-order to can work in any job that treats with tourists

Training and Courses

Training/Course Details

business analyst

May 2007

Ameco Tech

N/A

Training/Course Details

Sabre

Apr 2010

Expedia CA

how to use sabre which is the international system to book a flight all over the world

Training/Course Details

TICO

Mar 2010

Expedia CA

The Tourism Law which used in Canada

Training/Course Details

Siebel

Feb 2011

Vodafone

The System which used in Vodafone International Services

Training/Course Details

Superpages

Aug 2008

Ameco Tech

The Online yellow books which used in United States

Training/Course Details

Google Placment

Jan 2009

Google Adds

Google Adds - pay per click - organic list - adverting section -maps

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

ActivitiesAdaptiveAdobe PhotoshopArabicArtificial IntelligenceBooksBusinessBusiness AnalystBusiness DevelopmentBusiness PlanningBusiness Services - OtherBusiness Supplies And EquipmentCS AdvisorCloserComputer SoftwareCreativeCustomer ServiceCustomer-orientedData Management ServicesE-commerceEdfa3lyEnglishExpedia CAFashionFlexibleFoodFrenchFront Office ManagerGoogle PlacmentGoogle Wisdek Co.Guiding TourismHard WorkerInformation Technology ServicesInternetInternet Call Center InductionInternet SearchItalianKnowledge Of SpaceManagementMarket ResearchMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPeoplePepsiPlacesPlanningProblem SolverProject ManagerQuality AssuranceQuality ControlRecreational Facilities And ServicesResearchRetailSabreSalesSales RepShop CoordinatorSiebelSocial MediaSpaceSuperpagesSupportSwimTeam LeaderTech SupportTechnical Analysis,Technical SupportTicoTourismTrance MusicTransportationTravelTravel Adviser (T2)Travel And TourismVodafoneWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

Internet Search

Internet Search

: Advanced

: High

:

3-5 years

Planning

Planning

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Technical Analysis,

Technical Analysis,

: Intermediate

: High

:

1-3 years

Space

Space

: Intermediate

: High

:

1-3 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

3-5 years

Research

Research

: Intermediate

: High

:

5-7 years

Artificial Intelligence

Artificial Intelligence

: Intermediate

: High

:

1-3 years

fashion

fashion

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Flexible / Adaptive

Online Presence

https://www.facebook.com/joe.stuart.10https://www.twitter\joestuart

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