Basic Info

Mahmoud Ibrahim

15 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

International account adviser at Vodafone

Experience Details

International account adviser

Customer Service/Support

Experienced (Non-Manager)

Solving customer’s issues related to both billing services and technical support, handling complaints, generating reports, analysis, coaching for team members, team time briefings.


Company Details

Vodafone (multinational)

Giza, 6 October, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2012 to Jun 2016 (4 years 5 months)
Manager at Al Masry

Experience Details

Manager

Business Development

Manager

Managing drivers and employees, advertisement, running deals between clients and landlords, following up with clients seeking their satisfaction, accommodation arrangements.


Company Details

Al Masry

6 october city, Egypt

1-10 employees

Automotive, Travel and Tourism

N/A

Mar 2007 to Jan 2012 (4 years 10 months)
Administrative assistant at Bridges

Experience Details

Administrative assistant

Customer Service/Support

Manager

Managing drivers and employees, advertisement, running deals between clients and landlords, following up with clients seeking their satisfaction, accommodation arrangements.


Company Details

Bridges

Cairo, Egypt

11-50 employees

Business Services - Other

N/A

Jan 1999 to Feb 2006 (7 years 1 month)

Achievements


Managing stuff, running reports, dealing with customers, following up with customers seeking their satisfaction, filing both hardware and software.Sales, hardware technical support, checking inventory, purchases. Managing drivers and employees, advertisement, running deals between clients and landlords, following up with clients seeking their satisfaction, accommodation arrangements.Solving customer’s issues related to both billing services and technical support, handling complaints, generating reports, analysis, coaching for team members, team time briefings. Teaching students,private lessons, examining them and improving their level in both written and spoken.

Education

BA,Arts. in English

Education Details

BA,Arts.

English, translation, Arabic

Misr University for Science and Technology (MUST), Egypt

B / Very Good / 75 - 85%

English Language Syntax Comparative Literature Criticism Comparative linguistics Arabic Advanced Grammar Creative writing ICDL Translation Scientific Thinking Interpretation

N/A

Misr University for Science and Technology (MUST)
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

gezira experimental laguage school

Egypt

1997

C / Good / 65 - 75%

N/A

gezira experimental laguage school
1997

Training and Courses

Training/Course Details

Customer Services

Jan 2012

Vodafone

How to deal with angry customers and how to deliver best customer experience,sorting their queries and exceeding their expectations. Defining the customer type and dealing with him depending on their type.

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrative AssistantArabicAutomotiveBoxingBusinessBusiness Services - OtherBusiness-orientedCustomer ServiceCustomer ServicesDrivingEnglishFlexibleFrenchInternational Account AdviserManagerMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicNegotiatorOrganizerPrayingReadingReading QuranSalesSocialSpeedingSupportSwimmingTeachingTelecommunicationsTranslationTravel And TourismTravelingVodafoneWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: High

:

More than 7 years

teaching

teaching

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: High

:

3-5 years

manager

manager

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Business-oriented, Negotiator, Organizer, Flexible / Adaptive, Social

Online Presence

maazimmibrahimr@hotmail.com

Like Mahmoud`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mahmoud's full profile and find more great talent and professionals to join your team.