Basic Info

Safia ismail

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Advisor at Raya contact center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

1-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2-Opens customer accounts by recording account information
3-Maintains customer records by updating account information.
4-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2015 to present (1 year 8 months)

Education

Bsc in commerce

Education Details

Bsc

commerce

Banha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Banha University
2009 - 2013

Certifications

Certificate details

quality top achiever certificate

May 2016

100% out of 100%

N/A

N/A

RAIA contact center

this is a recognition for my outstanding performance in may 2016

Training and Courses

Training/Course Details

HR diploma

Aug 2016

YAT

N/A

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorCommerceCommunication SkillsConsumer ServicesCustomer SatifactionCustomer ServiceCustomer-orientedEnglishHR DiplomaHard WorkerHuman Resources (HR)InnovativeMOSMicrosoft ExcelMicrosoft OfficeOperation Management ProcessPlaying TennisProblem SolverQuality Top Achiever CertificateReadingSocial NetwrokSolving ProblemsSupportSupportiveWatching English Movies

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

communication skills

communication skills

: Expert

: Extreme - I love it!

:

1-3 years

solving problems

solving problems

: Advanced

: High

:

1-3 years

customer satifaction

customer satifaction

: Advanced

: Extreme - I love it!

:

1-3 years

operation management process

operation management process

: Advanced

: Extreme - I love it!

:

1-3 years

MOS

MOS

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Problem Solver, Innovative, Supportive

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_home

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