walid ahmed Ahmed

Customer Relationship Manager Full Time

• Job Details: Approving Murabba applications, customer requests for car mortgagee certificates, analyzing customers financing application for approval and recommendations.  Reviewing and approving customers Al khair financing deals, checking securities and guaranties.  Reconciling all vendors map accounts and related GLs.  Applicable approving the override of transactions exceeding specific teller limit.  Perform reconciliation of trial balance and branch accounts with general ledger.  Perform monthly reconciliation for pending balances in Map accounts, branch G/Ls.  Management of service delivery. Observation of queuing time and length and taking action as needed to serving counters and or managing customer traffic.  Ensuring that branch premises are maintained to the specified standards Manage and recommend changes to workflow for greater service and operational efficiency.  Participating in improving the financing products project to meet the customer needs, based on sharia concepts.  Responding to the sharia comments and observations for the negative points occurred during processing of the Islamic deals.  Approving visa Islamic cover card up to 30K, according to the approved criteria and conditions.  Reviewing the declined deals in order to get other alternative financing solutions to improve the current financing schemes and products.  Following the branch growth in achieving the approved financing budgets, and segregating internally proposed budgets for each individual.  Resolve investigations and inquires initiated by customers to specified services standards.  Staff management – coordination.  Holding staff interview for the new recruitments.  Back office area process & balance daily inward and outward clearing transactions.  Cash management, managing branch cash as per holding limit. Monitor ATM/ CCDM downtime carefully and take action to minimize the level to an acceptable level.  Review of errors in teller transactions. 1- Reconciling all vendors map accounts and related GLs. 2- Applicable approving the override of transactions exceeding specific teller limit. 3- Perform reconciliation of trial balance and branch accounts with general ledger. • Perform monthly reconciliation for pending balances in Map accounts, branch G/Ls 2- Management of service delivery. 4- Observation of queuing time and length and taking action as needed to serving counters and or managing customer traffic.

Head Of the Branch OperaitonsFull Time

• Job Details:• Back office area process & balance daily inward and outward clearing transactions. • Cash management, managing branch cash as per holding limit. • Monitor ATM downtime carefully and take action to minimize the level to an acceptable level. Reconciliation and review of errors in teller transactions • Monitor and • Branch teller back office team – maintain staff morale and relationship. • Observe, coach / train and counsel staff towards expected behaviors. • Identify tainting developments needs for staff and ensure that there are met as per schedules. • Appraise staff individual scorecard deliverable against scorecard targets. • Review / preparing the monthly budgets. Provide support to the branch manager to finalize the branch annual budget and comments on variances on achievement of the branch product sales targets for forwarding to FCD with copy to RBD. • AML compliance reporting – verifies the transaction greater than or equal AED 40K / new RIMs opened with the branch , and ensure that suspicious transaction are duly reported to HO compliance unit through the branch the manager . • Compliant handling: Jointly with first custodian forward complaint & suggestions envelops collected from the compliant handling box to the compliant resolution units on daily basis. • Direct correspondence with ICD, IUD (internal audit dept.) Provide support to the branch manager in preparing detailed responses to internal audit and ICD comments. • Staff Training: Prepare and provide branch manager with agenda relating to branch teller and back office operations & staff issues.